Nokia USA Will Ship the Nokia 770 Novermber 10

[newsbot]

Get your credit cards ready! itT just got word from its Nokia contact that Nokia USA will start shipping the Nokia 770 on Thursday, November 10, seven days after Nokia Europe (http://www.internettablettalk.com//content/view/132/2/) started shipping to selected European countries. For those new to the site, we previously created a Nokia 770 Accessory Guide (http://www.internettablettalk.com//content/view/92/2/) that might prove useful. You all might want to start ordering accessories as the Nokia 770 arrives next week! ...Read the full article. (http://www.internettablettalk.com/content/view/133)

[Mike Cane]

Can Roger survive the wait?

-- edited to add:

Original headline reads:

Nokia USA Will Ship the Nokia 770 Novermber 10

Oh no! Nokia is shipping in an imaginary month! Roger will die!

[tsuraan]

Have any of those in the developer's program living in the US recieved webcodes? I heard about all the european developers getting them a few weeks ago, but still nothing about the USA or Canada. Does anybody know?

[Reggie]

Original headline reads:

Nokia USA Will Ship the Nokia 770 Novermber 10

Oh no! Nokia is shipping in an imaginary month! Roger will die!

Fixed. Sorry. :D

[TripleNickle]

Good news!! Any idea of the cost?

[RogerS]

I hope they don't make the developers wait past November 10.

(And I understand "Novermber" -- the mind is still boggling.)

[alslayer]

You people are funny :)

[inhibitech]

How does a broke cat like me without credit card or bank account buy this? Would I have to wait until it shows up in the stores?

[philmcneal]

damn i have a feeling this thing is going to cost me over 600CND at least! bleh i rather get a tablet pc refurbished at that price!!

[Hedgecore]

Phil: My girlfriend lives in SLC and I was debating having her reship it to me... Canada Customs isn't kind on things like that, the duty on it would be insane; not only that, but to get it shipped safely would probably be upwards of $60-$70 CDN as well. I found a similarly priced non-mobile solution - - a PC. :o

[alslayer]

Wow tablet pc refurbished for only 600cnd. Where the heck did you find that?

[philmcneal]

haha nice, ya like the nokai is nice and small but for almost the same price you can get a refubished tablet pc at 10-12 inches or something (1-2 yrs old?) . So i dunno... but the idea of the nokia fitting in your pocket sounds intreging.

[philmcneal]

if you bid carefully on ebay the tablets are lurking there. but the average price is around 1000 lets say if these price points are true then US people are looking at least 420 US. For us Canadians that means 500 cnd!! I mean I can just shell an extra 200 or so and get a tablet on ebay which can run windows xp tablet. Just the fact you can't put a tablet in your pocket! The price your paying for is portability and boy deciding between the two will be tough...

we'll see when the price comes out. By then I should decide who to go for.

[Robert Gadd (OnPoint)]

Given the NokiaUSA site has been "temporarily down" for the past couple of hours, perhaps they are updating it with all the new purchase pages we're expecting? I hope this turns out to be the great week I've been anticipating!

:?)

[RogerS]

Looks like you're right: See the front page (http://www.internettablettalk.com/content/view/135/2/)

[jdr93]

call 888-256-2098. they have them in stock, they're shipping them now. 350, free 3rd day fedex plus tax.

[Hedgecore]

Called. They don't ship to Canada. But they're shipping in the US and are out of stock.

[nickmar]

I called too and they are indeed out of stock. The representative I spoke to mentioned that they had a number of units available at the beginning of the week. No ETA for new units. Bummer!!

[Hedgecore]

This border thing is cheesing me off. I got the same form email from Nokia Canada about it. I can understand all of this when it concerns cel phones and the like because of network differences, communications rules, etc, but the 770's the odd one out.

Anyone know if they're selling it in retail outlets? Roadtrip to Buffalo anyone? ;)

[rgbyhkr]

Yeah, I put in a phone order that was accepted when they were showing them in stock, but it's now on backorder. There was a delay during their "verification process" (I won't get into that but let's just say they have a very screwed up process for taking orders) during which I assume it went from in-stock to unavailable.

My hope is that the units that they ran out on were either supposed to be available for early sale to developers. Since tommorrow is a week from the Euro launch, I'm hoping their system will be updated then with actual status of available units to sell to the general public. My order is in the system waiting for stock, so hopefully I'll get an email tommorrow saying it shipped.

If for some reason they had a very short supply that was eaten up prior to an offical launch announcement, that's pretty poor product launch preparation. If that's the case, it doesn't bode well for the rest of their marketing strategy. I mean, c'mon, if you sellout before the techies who are eagerly awaiting this thing can even place an order, you've done something very very wrong.

Jeff

[sigger]

I just called that number to at least get in line for a unit here in the US. Nice Lady said that the unit shows as not yet having been released. Nice Lady also said that about 1.5 hours ago she checked for a caller and it showed as not yet being released then too.

[martymcr]

I get the vague impression that they almost expected it not to sell - the UK sold out in 24 hours - most of those must have been sold to people who read this site - quite a bizarre way to launch a product, but guess they were testing the market.

I for one am very pleased. True it crashes occassionally, the software has some bugs, but it's such a great device. get the software stable and they can do well.

I bet Apple are watching and waiting to release their own device....

[Robert Gadd (OnPoint)]

Sigger... That was me that called. I got the same story; she checked and there was no indication they had ever had any "in stock" earlier in the week. She took my email address so Nokia could notify me when they were released. Given I check this site every 30 minutes or so, I'll probably know from our "grapevine" before Nokia ever releases anything official. As Martymcr suggests above, the first lot may be in short supply so we're planning on loading up on several units when they get released...hopefully tomorrow.

Robert ;>)

[Hedgecore]

Poor product launch? Hahahahha. The only sign that I had for the 770 being available in the US was by asking the Nokia rep via the order line. The US website doesn't elude to it at all.

[RogerS]

call 888-256-2098. they have them in stock, they're shipping them now. 350, free 3rd day fedex plus tax.
It seems that everyone who called after this was posted was unable to order an in-stock 770?

Did you succeed? Did Nokia actually sell some devices here in the U.S. before Nov 10 (tomorrow, the date acknowledged in some communications as when sales would start)?

[rgbyhkr]

Poor product launch? Hahahahha. The only sign that I had for the 770 being available in the US was by asking the Nokia rep via the order line. The US website doesn't elude to it at all.

Agreed that the website didn't indicate a launch, but the folks working the phones clearly haven't been properly informed. All but one I spoke with (at least 5 since Monday) indicated that they were in stock and ready to ship. It was only this last one who confirmed my backorder. However, she too said that they were in stock as of yesterday but they are now backordered.

Again, my hope is just that it's pre-release confusion. If so, then it's no big deal. However, the UK sellout is awfully quick for a new launch. Additionally, if the folks here encounter the same "verification" issues I did, you're likely to see several Nokia Direct Sales bashing threads here in the next week or so. My order was originally placed Monday and I was only able to get past the verification today after several calls to move them along. Since the developer price is lower, I'm guessing those folks haven't encountered it as the Nokia reps said they only verify orders above a certain dollar amount.

Jeff

[Hedgecore]

While I'm hedging on it being a cold day in hell (or Canada) before I see the 770 for sale up here, I'm still curious; What's this verification process you're talking about and why has it been such a pain?

[TripleNickle]

Ok Guys.. I a a little confused. Nokia's USA site still says "COMING SOON" when you hit BUY NOW but.. if you call this 888 USA number.. you can order?? but.. they are out of stock and supposedly launching in USA tomorrow? Do I have this right?

[rgbyhkr]

While I'm hedging on it being a cold day in hell (or Canada) before I see the 770 for sale up here, I'm still curious; What's this verification process you're talking about and why has it been such a pain?

LOL, that's a long story but I'm willing to provide the folks here with a story to chuckle about:

After hearing of the Euro release and expected US release a week later, I was cruising around on the Nokia site trying to see if I could slyly get to an ordering page for the 770 like that one person did on the Euro site a coupd of weeks back. Looking at the HTML links, I figured if I had Nokia's item number (not the model number, the one they use as an item id # on the direct sales site) I might be able to get to it. So, I figured I'd take a stab calling them Monday morning to see if they had that item # in the system even if they weren't accepting orders yet.

I start out asking about availability and the rep says they have them in stock ready to ship! Alright, forget about the item #, I'll just order one. So, I proceed to give her my info. She mentions something odd at the end. I don't know if it's only for orders taken by phone or what, but they have a "verification process" to confirm orders over a certain amount. It didn't have anything to do with adresses or anything like that since my billing, shipping and address on file with my CC company are all the same. I guess it's just something they do to protect against fraud.

She says the process takes 24-48 hours. What? I've bought from 100s of companies in amounts significantly higher than the $350 and never had to deal with that unless it was an international purchase (I imported a Japanese PSP from Hong Kong when it launched last December). Ok, I don't like it, but I figure it might not take as long as they say.

The next day I go to the order status section of the Nokia website to check it. It just says "Open Order" and stays that way all day. No contact from the credit division to verify the order but the online status screen showed all my info correctly so I figure it should go through ok. This morning I go to check the order online and its gone. No record of the order found or something like that. What the?

So, of course, I call them up. The rep tells me that the credit dept tried to contact me on Monday and left a message. We verify that the number they have on file is indeed my home number. I check caller ID and my answering machine - nada. I even ask my wife if she took a call from them or heard a message on the machine and deleted it - nope. What's odd is that she says they ususally give you 72 hours to verify before cancelling the order. I think maybe it has something to do with it being pre-release, but ask again about availability and she says it shows in stock ready to ship.

The only thing she can do is re-submit the order. I ask if I can skip all this waiting and just be connected to the credit folks to verify immediately. No dice as they don't open until 9AM but she does leave a message with them to try and expedite the process. Not wanting to leave it up to them getting back to me or just never contacting me at all, I wait until after 9 and call them again to try and speak with the credit folks.

Unfortunately, it's 9 CST not EST so they're still not in. This rep is very helpful and says he can verify the info himself (why couldn't the first rep do that?). He asks me the billing address, billing phone, and CC info. After that he puts me on hold to leave the credit guy a message that he has already verified the order and that it can be released for processing and shipping.

I wait a couple of hours then call back to check status to see if it has indeed gone through (keep in mind that I'm supposed to get an email confirmation when it does and I hadn't gotten it yet). Guess what? They screwed up again. This rep tells me that the credit folks did speak with American Express and had some sort of mismatch in the billing info for the order and the billing info on file with AMEX so the charge was declined. Are you kidding me? I've been using AMEX for years and I've been at this new address over a year and never had a problem ordering (including the international PSP order that occurred after I moved and updated my CC billing info).

We double check the order's billing info and I give them a Visa instead and encourage the whole speed up thing with the credit folks. I then call AMEX who verifies that my info is the same as it has been for over a year. AMEX verifies that they saw an authorization come through from Nokia today. Obviously, there's a problem on Nokia's end.

So, I call back again to Nokia. I get the same rep who took my redo order this morning. I explain everything to her and when she shows some signs of resistance, I ask for her manager. Of course, the manager is on another call so I hold. However, to the rep's credit, she goes ahead and tries to contact the credit folks directly (they don't give you a direct # for that dept or else I would have called them myself). She does and has the credit person go ahead and do the verification with Visa while she's on the phone and while I hold. It goes through and FINALLY the order is released for shipment. She apologizes about all the problems and doesn't really understand how it got so screwed up. After seeing the out of stock messages on the board, I ask about status and she checks and says it is still available to ship.

Shortly after getting off the phone, I get finally get the order confirmation email. Low and behold, it says it's backordered. I call again to ask about it. The rep says she's confused about the status. She puts me on hold and when she comes back, she confirms it is backordered with no stock ETA but that they did have some available yesterday.

A few things here. I understand that companies want to protect themselves from fraud. But there has to be a better way. Why bother having a direct sales division at all if it's this much hassle to process an order? Even if the credit folks had indeed called me on Monday, I still would have been dissuaded from buying direct again since no other retailer I've bought from does this. Secondly, if a person placing an order can just call back later and verify the information they gave earlier, what's the point of verifying at all? Apprently they separately do verification of billing address and phone info with the CC company, but obviously they have kinks in the system as the first couple of go rounds got screwed up This has to be one of the most convoluted ways of ordering I've ever come across. If not for the lack of alternative buying options, I would never have ordered from Nokia directly. I could have understood if the delays and order rejections had something to do with it not actually being relased, but that's not what happened here. It will almost certainly be my last order with them. I hope non of you run into any of this garbage.

Whoosh. That was a looooonnnnngggggg story. :D

Jeff

[Hedgecore]

Good lord. I wonder if that wasn't some kind of workaround forced onto the system so that only developer devices would get shipped in the first few days before the 'official' release. Nov 10th seemed like the solid date and I found it odd that the rep I spoke to cheerfully told me they were shipping them with no fanfare or even notice via the web (or newsletter for that matter).

Regardless, I'll be getting drunk off of maple syrup until that thing either hits U.S. retail stores and I go for a roadtrip, or nokia.ca finally starts obtaining some stock.

[TripleNickle]

rgbyhkr,

WOW...it sounds like the Handspring Visor launch debacle....

[jdr93]

interesting. i called my credit card co and they say nokia has billed me (for 2 dollars more than they said they would). i called nokia today at about 9 am cst and was told they were in stock and i 'bought' one.
but... i also called last night just before they closed and was told the 770 still had not been released. i told the person on the other end i knew somone who had ordered one ealier in the day, but their response was to ask for an order number so they could look up the order. so they were helpful, but also apparently not in the loop. i sense confusion.

[rgbyhkr]

Interesting post about Euro launch numbers in that launch thread:

http://www.internettablettalk.com/forums/showthread.php?p=1476#post1476

No idea where the numbers come from but if that's true, it's beyond pathetic.

Jeff

[TripleNickle]

I think I will wait and see it at CES in January....maybe they will have decent stock by then. I agree, those numbers seem really low for a major company launching a major, new product!

[AkiraXXX]

Hard to say what is going on, but the US web site seems to have changed a bit. Of course, I won't really know until it loads completely. My estimate, based on the current loading speed, is that I'll see that page sometime in late March.

I can only assume that the page is being flooded right now. I can't seem to get through. I can't even say that is has anything to do with the 770. Maybe it is just me? Maybe I'll wake up and find it was all a dream? It has to be a dream, right? I mean, what dumb-*** company would make it so difficult for people to lob piles of money at them?

The previous address of http://www.nokiausa.com/770 doesn't work anymore. All the search results don't seem to work. Everything seems to point to http://www.nokiausa.com/index.

Well, I'll try again in a few minutes from the office.

Great way to start the day. :rolleyes:

Edit: Well, from the office it is the normal page and it loads. Perhaps my wishful thinking caused this to happen? I think I'll keep my hands off all electronic devices for a few days, just to make sure. Sorry gang.

[sigger]

I get the /770 page same as yesterday.

[paden45]

I just called the toll-free number 888.256.2098 x 1. Julia took my info and advised she could put the 770 on back order. After a moments pause, she advised she could NOT put the order in as a backorder. She advised 770's are arriving every day for the USA but the system would not allow order input. I asked if she was a Nokia employee. She advised she works for a contractor in Tennessee. I wonder if Nokia is aware of this snafu? Time to order a Blackberry?

[rgbyhkr]

I think Julia was the rep I worked with yesterday who took my "re-order" and was finally able to get the credit card verification pushed through. I just called as well to ask about stock and the rep didn't even have to check as she knew they were out. Again, no ETA on when they would be in. I also asked about online sales and she said that phone orders and online orders are pulled from the same inventory (some companies separate the 2 channels and even have different outsourced contractors to handle each). So, It looks like unless there's some change, there won't be any units available to order from online either.

What a cluster you know what.

Jeff

[batmanuel]

Anyone know if they will be available on Amazon? I have this gift certificate I've been holding onto so I can buy a 770...

So far, no listing for it, but they do sell other Nokia devices so it seems logical. Anyone "know"?

btw, thanks for all the great info on the site!

[pgn674]

Hm, maybe it won't start being sold in the US untill November 14th. The reason I think this is because of the press release posted on Nokia's site: http://www.nokiausa.com/about/newsroom/article/1,1046,3617,00.html . It is dated 11-07-2005, and it says "The www.nokiausa.com sales channel is expected to open one week later."

[rgbyhkr]

Now this is funny. I just received the 1GB RS-MMC card I ordered to use with the 770. Unfortunately, the card may sit idle for quite some time before I have a 770 to pair it with. :D

[jdr93]

i know i'm ultra anxious to get this little marvel, so maybe my view of the whole screw up this week is a trifle over amped, but it is hard to believe a multi-billion dollar electronics giant could stumble so badly. julia and all her friends have a different story each time you talk with them. i can tell they're well meaning folk, so i try to treat them with respect, but nokia has completely fumbled the ball on this. it wouldn't take much for nokia to give them the straight story and then allow them to pass it on. the latest story i have (indirectly) from julia is that they had 50 pieces and they're all gone and now maybe they'll ship in a week and half or so. maybe. i've also heard that people who received email saying their internet tablet was to ship today have now been emailed their 770 is back ordered.

perhaps nokia is just trying to fix something

[rgbyhkr]

Someone had mentioned that the direct sales folks were not Nokia employees but rather were handling the direct sales as an outsourced job. So, if that's the case, to some extent they are hamstringed by whatever info they are given by Nokia. Additionally, they may have limited avenues to request additional information from Nokia.

What really gets me about them is the credit verification thing. It appears that I may be one of the only non-developers so far who was actually able to submit an order in the US at the full MSRP. Given what I've been told, every person ordering at the 770's regular price will be subjected to the verification. I really am hoping it was just some royal screw-up on the first 2 attempts to verify my CC info, but I have some advice to anyone in the US who does place an order with them. Don't just sit back and wait and assume that the verification is going through just fine.

If you place an order in the morning, call them back within a few hours to check on the credit status. FYI, the credit folks aren't in until 9AM CST and, if I had to guess, are only there until 5PM even though the phone sales is open much later (not sure if they are 24/7 but I have called as late as 10PM EST). They're going to tell you that it takes 24-48 hrs, but in my experience, action was taken both times within a few hours of order placement. For whatever reason, they didn't contact me to let me know there was a problem.

Jeff

[Reggie]

Just called Nokia again today at their sales number. 'Julia' says it is still out of stock but it should be available next week. Oh well, I hope hope it's true.

I think it's about supplier shipment delays if you ask me.

[rgbyhkr]

Hey Reggie, if you don't mind, post back here about your ordering experience. I'm kind of curious about whether it was just my order or if others run into processing and credit issues as well. Thanks.

Jeff

[Hedgecore]

I understand everyone wants this thing badly (be glad you're in a country that is on Nokia's radar), but I've been on the other end of the phone before. I worked for an oursourced first level helpdesk services supplier, supporting multiple clients at once (try 8... with completely different rules and standards). We were *always* the last to know. Try 3 people fielding 100 calls in an hour about a severity 1 issue to do with printing and finding out that IT had scheduled server maintenance during the day which would affect printing, sent out company-wide email, and excluded their first line of support.

<end rant>

Basically. It's not their fault. What they don't know is because they haven't been told, and I'll bet that they're stressed to hell because of all of the 770 inquiries.

[thenabbster]

I just want to say thank you to internet tablet talk for bringing my hopes up and telling us that the nokia 770 will be available november 10 in the US. Obviously it was not, and nobody give me any crap about "yes it was out but it was a select few that were shipped", that doesnt count.

Internet tablet sources suck, i called the nokiausa people up and they told me that they will be shipping nokia 770s around end of december

One more thing, why the #$*% does every european country have this device but not us americans and we wont get it until weeks from now. Yes, im sounding very cocky, but come on we are the god damn richest country in the world, everything comes to us first after it is released in asia, whats going on?

[thenabbster]

following up on my previous post, i really hope that nokia ships sooner than end of december

i found a report at this link http://www.linuxdevices.com/news/NS8791752247.html

saying that the nokia 770 should be shipping some time next week in the US,

we'll see what happens guys, hopefully this will be the case.

[StevenS]

...
i found a report at this link http://www.linuxdevices.com/news/NS8791752247.html

saying that the nokia 770 should be shipping some time next week in the US,
...

This source mainly says:
"Nokia announced today that it expects to begin selling its model 770 Internet Tablet in the US next week. "

What does Nokia mean with the expression "begin selling"? Maybe this means "you can place an order" and not "the device is available" or "we start shipping the devices".

In Germany, France and Austria we have this situation. The order pages on the Nokia website where offically available from November 3rd and I placed my order on November 4th. Right from the beginning the status was "out of stock". They never announced one in stock up to now. BTW, I'm pretty sure that the countries above represent a third or maybe half of the potential European market.

Why the heck can't Nokia inform their (potential) customers about what's going on here?
Maybe all this whining is from a minority of freaks and doesn't bother Nokia.

[wiza]

Don't know what's up with the 770 now. Maybe they are building up a reasonable stock before they launch in the US.

I had no problems getting my 770, but then again I live in Finland. Ordered November 4th and it shipped the same day from Germany. The only problem was that UPS did some kind of a record and it took six days to get it from Germany to Finland.

And I don't see Motorola launching products first in Europe, so don't complain about this. Sorry US, but we just got it first... :)

Oh, and don’t take this too seriously. Hope you all get it soon...

[JPB]

One more thing, why the #$*% does every european country have this device but not us americans and we wont get it until weeks from now. Yes, im sounding very cocky, but come on we are the god damn richest country in the world, everything comes to us first after it is released in asia, whats going on?

Can I make a small correction?

US is the thirth richest.... Eu Countries Luxemburg and Norway are leading ;-)
http://www.aneki.com/richest.html

But then again you have the most internet users
http://www.aneki.com/internet.html

Hope you get it soon !

[pgn674]

Hm, maybe it won't start being sold in the US untill November 14th. The reason I think this is because of the press release posted on Nokia's site: http://www.nokiausa.com/about/newsroom/article/1,1046,3617,00.html . It is dated 11-07-2005, and it says "The www.nokiausa.com sales channel is expected to open one week later."
Heh, I'm famous now. I found this article at TheInquirer.net, complaining about our inpatients. In it the author says Nokia doesn't promise the 770 to appear until the 14th. Looking at the rest of that article, that little bit of info seems based on my post in this thread :)
http://www.theinquirer.net/?article=27643

[thenabbster]

Can I make a small correction?

US is the thirth richest.... Eu Countries Luxemburg and Norway are leading ;-)
http://www.aneki.com/richest.html

But then again you have the most internet users
http://www.aneki.com/internet.html

Hope you get it soon !


about the richest countries in the world thing, that web source is talking about gdp per capita, meaning total real output divided by population, if thats what you mean then yes the US doesnt win there. Also take China into consideration, they are also a pretty wealthy country and probably will be the next leading world power (who knows), They have a very high real GDP, however their population is huge, so thats why their gdp per capita won't be so great. large output countries with small populations will win there, because this gdp per capita will be a better ratio, like the small european country luxemburg, but thats different from, a country as a whole including total economic output/power, rescource consumption, military capabilities, unemployment rates, world political power/influence, average standard of living(gdp per capita is not necessarily a good measure of this), etc. any economist will tell you all this. lets think of it in another way:

the exchange rate. luxemburg uses the euro as the other 11 countries in the euro union do, 12 countries in all (it could be more or less, i dont know), the rate is 1 Euro = 1.1699 U.S. dollars, and 1 Norwegian krone = 0.129207625 Euro. those twelve european countries barely surpass the dollar by a fraction. these 12 fricken eurpean countries combined just barely pass one country, the US, in money demand. I dont know what you guys think, but thats gotta mean something, come on (especially on the lines of world politcal power, since the currency is in high demand).

anyways lets not fight about that, im just wondering how we are so far behind, it will be a while for them, i guess, to be shipping in the US at a large scale, and Europe is already on full production more or less, i know some euro countries might be out of stock.

[mika]

. those twelve european countries barely surpass the dollar by a fraction. these 12 fricken eurpean countries combined just barely pass one country, the US, in money demand. I dont know what you guys think, but thats gotta mean something, come on (especially on the lines of world politcal power, since the currency is in high demand).

anyways lets not fight about that, im just wondering how we are so far behind, it will be a while for them, i guess, to be shipping in the US at a large scale, and Europe is already on full production more or less, i know some euro countries might be out of stock.

I agree, let's not fight about this, but as you said population has to be taken account. 12 euro countries~usa in population. Personally I would look at gdp per capita: that's good way to find out how rich country is.

And now to topics:
I have a feeling that in Europe people are willing to pay more for hi-tech in general and competition may not be so fierce in Europe.

[thenabbster]

I agree, let's not fight about this, but as you said population has to be taken account. 12 euro countries~usa in population. Personally I would look at gdp per capita: that's good way to find out how rich country is.

And now to topics:
I have a feeling that in Europe people are willing to pay more for hi-tech in general and competition may not be so fierce in Europe.


yes, i guess youre right, the europeans are paying more to get the 770, roughly 420 us dollars, and its only going to be sold in the US for 350 us dollars, thats one thing we can agree on.

[thenabbster]

ok people, there are now rumors going around that nokia is starting shipping of the 770 in the US tomorrow Nov 14, can people post replies confirming this date, maybe calling the nokiausa people up or finding sources online, post whatever seems reliable. thank you

[rgbyhkr]

Well, my order is still pending, awaiting available stock. I'll post as soon as I get confirmation that it is shipping out.

Jeff

[JPB]

yes, i guess youre right, the europeans are paying more to get the 770, roughly 420 us dollars, and its only going to be sold in the US for 350 us dollars, thats one thing we can agree on.

Just for the record:
If I remember right goods in the US have different state taxes.
We in the EU have V.A.T 21%
So, I paid 306 Euro without the V.A.T which is 359$

[bennard]

Just got off the phone with Nokia USA... apparently their systems are being upgraded right now and they can't take orders for another hour or so. :(

[rgbyhkr]

Well, I just got a call from a Nokia rep. He was calling to let me know that my first order from last Monday had been cancelled due to unavailiable stock. I chatted with hime for a while about the whole situation. He seemed pretty knowledgeable about everything and was apologetic about all the confusion.

It appears that both the order cancellation on Monday and the problems with the second order going through on Wednesday had nothing to do with credit issues (even though that's what I was being told last week) and more to do with availability. As of now, my second order is still pending and he hoped that it would stay that way until they get stock. He said they hope to get some in this week, but if not, they would get more information about when they are coming in this Friday. He was indicating that they should have them by Thanksgiving if not this week.

Given that his call was the first initiated contact on their end to let me know that the first order had been cancelled, I expressed concern about the second order as he was saying "hopefully" it wouldn't get cancelled and would stay pending until stock arrived. He offered to contact me directly as he had this morning if it did get cancelled and also gave me his name and extension so I could contact him directly should any probelms arise. I took him up on it and will keep an eye on the online status just in case.

Jeff

[Frumious]

I called and spoke to Julia this morning. She said the 770 would be available 'later this week'.

[rgbyhkr]

Well, this probably doesn't mean much, but my online order status page changed slightly this afternoon. The status itself is unchanged at "Order is open" and has been that way since I first saw it last Wednesday. However, the section where they list the ordered product had a quantity and a price, but no item description (it was blank). It now says "Nokia 770 Internet Tablet (770-IT)". Hopefully, we're making progress.

Jeff

[ndrury]

I just ordered mine from the nokiausa store :)

Go get 'em people of the US.

[paden45]

I just spoke to Yolanda at the NokiaUSA number and placed an order for the 770. $359.99 with free 3 day FEDEX shipping. Instructions were to call back on 11/17 to verify inventory. It sounds like progress is being made....

[pgn674]

I just ordered mine from the nokiausa store :)

Go get 'em people of the US.
Yes, it is a beautiful sight, one that I have longed for for a long time.
http://nokiausa.com/770

[pgn674]

Hm, when you go to buy at NokiaUSA, during the cart process it says the Nokia 770 is not in stock but will be available on Nov 17 2005.

[jdr93]

the price is now 359.99. wonder whether they'll try to get the extra 9.99 from those of us who ordered it when they were saying it was 350.00? even the pundits were writing that the cost was to be 350.00.

john

[LilNdn]

What i believe is the price will drop to 300 probaly in dec or jan and thats when i will buy it because i wanna verify if it is a good product,well i know it is,but im talking about bugs,viruses(when on the internet),and other things.

[jdr93]

the price already is $310.00. go the following link with your ie browser (sorry) with popup windows allowed:
http://nokia770.com/222#comment-436
read the postings about the $50 discount. after you put in the suggested coupon code for $50 savings click to continue. nokia says the coupon code is no good, then click 'back' and the popup window with the discount will appear.

[mishref]

They have removed the "buy now" link on the Nokia-USA website and gone back to the Coming Soon email signup ... either they have sold-out their inventory or we arent getting our 770s today.

Btw, my order still says:
Order status: Order is open

[rgbyhkr]

Btw, my order still says:
Order status: Order is open

Yep, mine too. It'd be nice to finally see it change after seeing the same thing for over a week.

Jeff

[Treponema]

They changed my order date from the 14th to the 17th this morning. I wonder if that means anything??

[mishref]

I just got off the phone with Nokia-USA, they still don't have any 770s in stock. She said that they should be getting a shipment on Friday, nothing confirmed.

[skase]

Here we go again. I called the USA support to check on my order(since it's 11-17) and i was told it may be another 7 to 10 Days. Nokia also pulled the order form from the Web and its back to the Available Soon Mode. The Wait continues........ :mad:

[rgbyhkr]

Well, I'll go with the info that I got on Monday which was that if it doesn't ship out by Friday, they'll at least know for sure when they will have it in stock. Either way, if units don't ship out this week, the 11/17 date that phone reps were quoting and the online site was showing under the "Available On" heading when you went to checkout was another mistake.

Jeff

[Hedgecore]

Being they're releasing a geek-clique device, they're dealing with the kinds of people that wrote to George Lucas after being unsatisfied with the conclusion of the StarWars saga - - but with a more realistic point of view, I just wish they'd acknowledge the device exists beyond pictures and flash animations. They know there's a bunch of frothing people wanting to throw money over to them, howabout just telling us straight up "Production lines are slow, we're looking at another 2-4 weeks and expect several hundred units". Not even specific, just ... something.

[Robert Gadd (OnPoint)]

We placed two separate orders on Monday PM about 20 minutes apart. Checking out the status on the NokiaUSA web site shows two different status conditions.

The 1st order placed says: Order Processed/Order Open; Not shipped
The 2nd order placed says: Order Open; Not shipped

We'll make a "shout out" if anything changes.

Like the Army, eh? Hurry up and wait...and wait...and wait...

It'll happen eventually and still be worth it, I'm sure!

:)

[Robert Gadd (OnPoint)]

Follow Up...

Just called. Got word that both our orders are in the "back order status" situation despite having different web form presentations. We were instructed to "be patient and watch for the email confirmation that the order was filled and is then trackable". And no indication on when that might be.

Perhaps the old adage, "a watched pot never boils" applies here. I think I'll just mentally prepare for 2-4 week wait and be happier if they pop out sooner.

[mishref]

If it werent for the development editions, I would have questioned the existance of the 770 ... They arent even on ebay!

[melody]

According to a news report online:

Nokia 770 Internet Tablet Starts Shipping

Click here to find out more!
Nokia announced that it has started deliveries of the first device in its new Internet Tablet product category, the Nokia 770.

Full URL: http://www.osdir.com/Article7902.phtml

What's interesting is when I call the order desk they still say "a shipment hasn't come in."

hrm. :/

Mel

[bradb]

Looks like the osdir article is simply an announcement that Nokia started shipping units in Europe (if you follow the 'corporatemedianews' link); note the price in Euros and the date of Nov 11th.

So, it is shipping... just not here :-(

Brad.

[RogerS]

That "news" article says it's repeating what appeared at another site (http://www.corporatemedianews.com/articles/viewarticle.jsp?id=35642) , on Nov 11. That site is just quoting the Nov 7 press release (http://press.nokia.com/PR/200511/1019865_5.html) .

[melody]

That "news" article says it's repeating what appeared at another site (http://www.corporatemedianews.com/articles/viewarticle.jsp?id=35642) , on Nov 11. That site is just quoting the Nov 7 press release (http://press.nokia.com/PR/200511/1019865_5.html) .

ARGH. Sorry about that. I saw it was posted (at the time) 2 hours ago. My bad.

Any word on if they're shipping? I'm sure the order desk is tired of hearing from us. :P

Mel

[rgbyhkr]

I have a feeling we would have seen a post by now about it if they were shipping. I'm checking my order status as well as email pretty regularly in the hopes that they do indeed ship out today. It's looking pretty unlikely, though.

Jeff

[skynetos]

I was hoping it would ship today, as it did say yesterday it was shipping on the 17th.

I even selected overnight shipping so I could get it tomorrow.. looks like I will get it on Monday.

I hate it when companies do this sort of thing.

[Robert Gadd (OnPoint)]

As they say here down south, "it ain't happ'nin today."

And as Nokia USA would probably respond, "Frankly my dear, I don't give a damn."

Scarlet would respond, "I'll worry about it tomorrow."

Sorry...just venting frustration from not getting to play tomorrow! :(

[Reggie]

They better do Saturday shipping! :D

[eye.surgeon]

Just posted on the Nokia USA website:

Dear Nokia Customer,
Current orders for the Nokia 770 Internet Tablet are not expected to be fulfilled before December 2005. Orders are filled in the order received. Your credit card will not be charged until your product is available for shipment. We will also send you a Shipment Notification email at that time so you can track your order.


:(

[melody]

Just called Nokia also. No update. -sigh-

Mel

[TripleNickle]

actually...

it says CURRENT orders.

I pre-ordered mine on the 14th, so I think that message does not apply to me, or most of us!

Awsome.. I feel much more optimistic!

They probably sold out from pre-orders..

I agree....thats the way I would interpret it. It says now (if you placed an order now) availability on Dec 14.

[eye.surgeon]

actually...

it says CURRENT orders.

I pre-ordered mine on the 14th, so I think that message does not apply to me, or most of us!

Awsome.. I feel much more optimistic!

They probably sold out from pre-orders..


I don't think so. I think this shows that they were getting tired of getting phone calls asking when current orders would be shipped. Answer: December.

To me 'current orders' means orders that are current, ie. haven't shipped to the customer. That's a current order. My order that I placed 2 days ago is a current order.

I could be wrong, I hope I am. :(

[sigger]

It has indeed started shipping. In Europe.

It's not a trick answer; it's a European company.

[skynetos]

well I dont know if anyone else noticed, but as of 2 days ago you could pre-order it and it said shipping date Nov 17th. Then today at the 770 website when you clicked the Buy tab it showed a flash intro that said "availible now" then if you clicked buy it now, it forwarded you to another flash intro that said Comming Soon. You coudlnt even get to the pre-order page like before.

then today that changed from Comming Soon to a working Buy it now page like before except with a notice that all current orders wont ship till Dec.

I think that anyone who ordered it prior to today will get it soon, and anyone who order after today will get it in December.

[eye.surgeon]

I also just noticed on the Nokia USA website that the 770 accessories, which yesterday were shown as 'coming soon', now are available for order.

[TripleNickle]

well I dont know if anyone else noticed, but as of 2 days ago you could pre-order it and it said shipping date Nov 17th. Then today at the 770 website when you clicked the Buy tab it showed a flash intro that said "availible now" then if you clicked buy it now, it forwarded you to another flash intro that said Comming Soon. You coudlnt even get to the pre-order page like before.

then today that changed from Comming Soon to a working Buy it now page like before except with a notice that all current orders wont ship till Dec.

I think that anyone who ordered it prior to today will get it soon, and anyone who order after today will get it in December.

Well.. it is one way or the other! LOL

[melody]

Just think, we an all chant "I WANT MY SEVEN SEVENTY!" like the old "I want my MTV!" when we next talk to Nokia. ;)

I have to say this is kind of disappointing. I don't know, however, if they're slowed down to someone at Nokia screwing up or if its the shipper who's delivering to the warehouse.

Mel "I WANT MY SEVEN SEVENTY!" ;)

[Robert Gadd (OnPoint)]

Just posted on the Nokia USA website:

Dear Nokia Customer,
Current orders for the Nokia 770 Internet Tablet are not expected to be fulfilled before December 2005. Orders are filled in the order received. Your credit card will not be charged until your product is available for shipment. We will also send you a Shipment Notification email at that time so you can track your order.


:(

I'm not seeing where this official announcement is posted. Can someone point me in the right direction?

Thanks for your assistance.

[melody]

I'm not seeing where this official announcement is posted. Can someone point me in the right direction?

Thanks for your assistance.

Hi Robert. If you select "buy now" and go through the buying process (as if you were ordering again) you'll see this message before it'll let you add it to your shopping cart.

Mel

[ritcey]

FWIW, I just called to check on my order and was told that 1) the shipment has not arrived at the warehouse and 2) no idea how long it would be until it did.

[mishref]

The Nokia 770 does not exist; It is a figment of our imaginations.

[Treponema]

How incredibly frustrating!!

[eye.surgeon]

I am assuming that even existing orders won't ship until Dec. If they were going to ship today they would have shipped. If they didn't ship the day they were supposed to, and there is a (somewhat) ambiguous statement on the website indicating Dec. shipping for 'current orders', I think the writing is pretty much on the wall.

[melody]

eye.surgeon may be correct.

I just had a nice long (well, longer than before) conversation with the order desk. The woman I had spoken to stated that at this time they (the order desk) have _no_ idea when the 770 will come out. She has no additional information other than what we already know. She also was unable to verify that it may take a month before we even see any of the pre-orders. There just isn't enough information.

She did make a comment, however, that as far as she knew, they're trying to get it out the door and that (of course) pre-orders will be shipped first. But at this time, there is no guarantee when those orders will start being sent out.

It's too bad that Nokia corporate hasn't at least said something be it "Yes! We're shipping!" or "No, we apologize for the delay..." We would then have some type of definitive answer and hopefully an approximate date of when we'd expect the units in the mail. It would also have been nice if they updated us, even if it's just a blurb on their 770 page, that the shipment that many were expecting, has been delayed.

I have to say that I am disappointed, I was truly hoping that this would be out shipping today. But mostly I'm disappointed in Nokia. There's obviously a fan base for the 770 already and this lack of communication doesn't reflect well on those who are considering the device. Feeling like you're in the dark is never a pleasant nor satisfying experience.

Mel

[nickmar]

Still appears to be out of stock in Europe (even in Finland). Seems like Nokia is using third parties to distribute the units in Europe as well - the Finnish order page displays the following message: "This order will be transacted by Supplies Distributors SA, Rue Louis Blériot 5, 4460 Grâce-Hollogne, Belgium."

[henry]

According to direct.nokia.com/770 The Netherlands and Belgium are 'In stock' again.

[StevenS]

According to direct.nokia.com/770 The Netherlands and Belgium are 'In stock' again.
Yes, and a couple of hours later they are out of stock again.
Believe me, this is a game or something Nokia is playing with us. Or they are just in trouble and have some technical issues preventing them from delivery :confused:

[phooka]

I wonder if they have just been overwhelmed by the response. Personally I didn't even know about the thing until Tuesday when I saw it on Slashdot.. and immediately ordered. Maybe their order system has been /.'ed. :)

dale

[WillS]

Yes, and a couple of hours later they are out of stock again.

Translation: they found one in a cupboard somewhere.

WillS

[skase]

I went to check on my 770 order today and the status went to "processed on Nov 18 2005 ". (changed from the Nov 14th date)
So maybe there is hope that we can get this by T-Giving?) I want my new toy!

[Jerryn]

Well, I guess it's time to put a mameo development environment together. I'd like to try to port kismet over to the Nokia 770.
If it's going to be mobile it's gotta find access points!

[Robert Gadd (OnPoint)]

I went to check on my 770 order today and the status went to "processed on Nov 18 2005 ". (changed from the Nov 14th date)
So maybe there is hope that we can get this by T-Giving?) I want my new toy!

I'm seeing the same thing I saw yesterday. Not that that puts any of us any closer.

Robert

[kessdaman]

My account this morning said processed on the 18th. I thought it may be close then I checked back later and it was back to the 14th.

It's been so inconsistent, who knows what's going on.

[Hedgecore]

Probably a Windows based ordering system ;)

There's one of two things going on. Either their stock levels are hideously low and we're screwed (nevermind the fact I live in Canada so I'm screwed on getting one anyway), or the response is so overwhelming (which is good) that they don't have a chance in hell of keeping up.

Unfortunately, it seems to be a little bit of both. The fact nobody seems to know what's going on eludes to the first point being true.

[Hedgecore]

And in other news, the Buy Now option is back. However, in eye-burning red text:

Dear Nokia Customer,
Current orders for the Nokia 770 Internet Tablet are not expected to be fulfilled before December 2005. Orders are filled in the order received. Your credit card will not be charged until your product is available for shipment. We will also send you a Shipment Notification email at that time so you can track your order.

I'm Canadian and they still called me customer, cute! (Sorry, I'm still bitter over this)

[Treponema]

Can anyone call Nokia and see if we can get a conformation of the rumor that they were in stock and shipping pre orders today? It would be nice, but I think the post was made around midnight...!?

[melody]

Can anyone call Nokia and see if we can get a conformation of the rumor that they were in stock and shipping pre orders today? It would be nice, but I think the post was made around midnight...!?

I just called Nokia. The woman I was speaking to didn't hear about this but she did say that they do still expect a shipment of the 770s in before December.

I still think it would be nice if Nokia said _something_ official.

Mel

[bitmage]

I just spoke with Myra at Nokia orders. She stated that they did not know when they would be getting the units. When I asked if we were talking about days or weeks, she said that they hoped to have them before December, but she stressed that the information was unconfirmed and not guaranteed.

So much for my overnight order. :mad:

[Treponema]

Thanks for checking! I think the worst thing is just not knowing... if they would keep us all up to date we would be a lot less unhappy- even if there is a long delay.

[Hedgecore]

I still find humour in that I don't think Nokia has dealt with legions of geeks before. I doubt Motorola had this kind of grumpy response from trendy kids before their RAZR phones were released :)

[Treponema]

Yeah, I think it's funny too. Maybe all the "attention" will wake them up a bit?

[TripleNickle]

If my pre-order (from last week) doesnt ship by Monday, I plan to cancel and buy a Palm TX. I'll look at the 770 later when it is AVAILABLE !

[Titus]

It plays nicely all the internet radio station's from the good old U.S. Sorry for the comment, but at least us Europeans paid a premium price for it without coupons. Patience, it will be worth it!

[Treponema]

Some of us didn't know about the coupons because we ordered as fast as we could. Of course I could always cancel my order and reorder to get the $50 off, but then I am sure that I wouldn't get a 770 until december.

[rgbyhkr]

Well, I just got a call from a Nokia rep. He was calling to let me know that my first order from last Monday had been cancelled due to unavailiable stock. I chatted with hime for a while about the whole situation. He seemed pretty knowledgeable about everything and was apologetic about all the confusion.

It appears that both the order cancellation on Monday and the problems with the second order going through on Wednesday had nothing to do with credit issues (even though that's what I was being told last week) and more to do with availability. As of now, my second order is still pending and he hoped that it would stay that way until they get stock. He said they hope to get some in this week, but if not, they would get more information about when they are coming in this Friday. He was indicating that they should have them by Thanksgiving if not this week.

Given that his call was the first initiated contact on their end to let me know that the first order had been cancelled, I expressed concern about the second order as he was saying "hopefully" it wouldn't get cancelled and would stay pending until stock arrived. He offered to contact me directly as he had this morning if it did get cancelled and also gave me his name and extension so I could contact him directly should any probelms arise. I took him up on it and will keep an eye on the online status just in case.

Jeff


Ok, I decided to contact the above rep again since he seemed to be the only person I talked to that spoke with any certainty about the 770's availability. Again, this time, he seems to be a credible source. He said on Monday they were hoping for stock on Thursday but if that didn't happen, they would have more definitive info about when they would be in on Friday (today). He did indeed have new information.

He said they have confirmed that they will receive stock on Monday or Tuesday of next week for immediate order fulfillment. Since mine is overnight and already cleared the credit verification, I should get mine before Thanksgiving. By the way, they will be closed Thursday and Friday of next week for the holiday. I also mentioned the posts by various users here and my own experiences about getting different information from different reps. He said he would look into it as that kind of thing would only cause headaches for them as well as customers.

This guy is one of their claims reps and not a standard order processing CSR. He comes across as confident in what he said and when he wasn't completely sure (like about whether they would get stock this week), he said as much. He also followed through with having confirmed info today as he said he would. On Monday he mentioned having them in by Thanksgiving and this new info goes right along with that.

It's certainly possible that this info could turn out to be incorrect or change at the last minute, but like I said, this rep is the only one I've spoken with who I have any faith in.

Jeff

[melody]

[...]Since mine is overnight and already cleared the credit verification, I should get mine before Thanksgiving.[...]
Jeff

Jeff, what did you do to get them to clear the credit verification? That's my biggest worry. My bank has a tendency to temporarily put a hold on my credit card when a "large transaction" (their definition) comes in that "may look fraudulent"... and they don't tell me until after I call and complain that the card isn't working... usually at lunch or dinner somewhere. :/

I've had orders that have been placed on hold because of this. *sigh*.

Mel

[rgbyhkr]

Jeff, what did you do to get them to clear the credit verification? That's my biggest worry. My bank has a tendency to temporarily put a hold on my credit card when a "large transaction" (their definition) comes in that "may look fraudulent"... and they don't tell me until after I call and complain that the card isn't working... usually at lunch or dinner somewhere. :/

I've had orders that have been placed on hold because of this. *sigh*.

Mel

It was a big PITA. Here's a post I made last week summarizing what happened:

http://www.internettablettalk.com/forums/showthread.php?p=1467#post1467

What's "funny" is that according to the claims rep when I first spoke with him Monday, the credit verification problems weren't the reason for the first order being cancelled and what I was told at first about the second one last Wednesday. According to him, it was all a lack of stock issue even though I was being told all along that they were in stock. Who knows what the deal was, but it's clear that there was a severe lack of info.

As for getting the credit verifcation pushed through, someone else posted that the Nokia folks said it isn't done until they have units in stock and therefore would complete processing orders. Mine was a weird one where thay thought they had units in stock and were processing the order as such. Even so, as you saw in the linked post, I had to stay on top of them to get it done as their feedback mechanism seems very, very slow.

My advice would be to at least make the effort to have them do it now. Explain that you're trying to get the device ASAP and you want to be in a position where it ships out as soon as they have it. If you get resistance from one rep, you could always try calling back and speaking to someone else or heck, ask to speak with a supervisor. Certainly the last thing anyone wants is for it to finally be in stock and then have to wait a day or 2 for credit verification before it actually ships.

I'm still curious to hear if other people have trouble getting the credit verification so please post back if you do.

Jeff

[inhibitech]

Screw NOKIA and their stupid little toy. First I sent my just purchased 6682 in for repair FORTYFIVE days ago and to this day they haven't even given me a estimate of when I will see my phone again, if ever. This after they assured me it would take 7 to 10 working days. ......and now they can't even get the 770 release right, that's it! I'm turning to the cingular HTC WIZARD 8125, a much better device all around IMO. I'll get the 770 next year when they're begging people to please buy it for $99.00

[skase]

It may take a few weeks, however the positive reviews are starting to show up. http://www.informit.com/articles/article.asp?p=430625

[Treponema]

Screw NOKIA and their stupid little toy. First I sent my just purchased 6682 in for repair FORTYFIVE days ago and to this day they haven't even given me a estimate of when I will see my phone again, if ever. This after they assured me it would take 7 to 10 working days. ......and now they can't even get the 770 release right, that's it! I'm turning to the cingular HTC WIZARD 8125, a much better device all around IMO. I'll get the 770 next year when they're begging people to please buy it for $99.00

BUH-BYE now!

[mishref]

I just got off the phone with Nokia ... they have them in stock and are currently processing orders. It should take a "few days" for them to be shipped.

[TripleNickle]

I just got off the phone with Nokia ... they have them in stock and are currently processing orders. It should take a "few days" for them to be shipped.

Thats interesting... I cancelled my 770 order yesterday...didnt get the email that I was told I would get to confirm the cancellation. I called Nokia this morning 11/19 around 9:30am EST. I was told my cancellation was indeed valid.. and there was still NO stock of the 770... :confused:

I plan to purchase a Palm T/X 11/20...post a review.. let the 770 mess settle down..,,see the 770 at CES.. wait for the next improved, version of the 770 (if there is one..) and maybe purchase the 770 (or another IT may be on the market by then) and then pass the Palm T/X on to my wife.... The Palm T/X will be $263 at Best Buy with discounts.

[GLeoni]

I called today to ask how my order is progressing. They told me that they got the 770 in and it will be sent out in the next few days. At this point, I don't believe anything Nokia is saying. A crock of..... perhaps.

[skase]

Is the 770 worth 75-100 more. Does the Palm unit stream audio? confused? Has anyone used the Palm TX. Does it format the Web Page to fit the screen (like the 770? I would think Web pages can not be displayed in full screen due to the lower res. Can the TX play back movies from the Sd Card

[ChuckP]

Ok just got off the phone with Nokia rep
I was told yet again that they recieved 600 770's on thursday, and that they have already been shipped.
I really don't know what to believe?
I was told Friday that Nokia has not recieved any units, the person who told me this said she was in the warehouse and the operator i was speaking too had no idea what he was saying. Tonight this information confirms what the other guy said was in fact true. If he speaks the truth.
This is a mystery, someone else inform us of what they have heard!

[rgbyhkr]

I too called a rep just to see what they would say. His response included something along the lines of "...it was launched on Thursday so it will take a few days to start shipping." I asked specifically if they had units in stock ready to ship and he said yes.

In my opinion, there's nothing to be believed until someone here confirms that theirs has shipped out. Too many different stories and too much information that has turned out not to be true. It's obvious that the amount of information they get is limited and that it's not shared equally amongst all reps.

Jeff

[waddell]

Is the 770 worth 75-100 more. Does the Palm unit stream audio? confused? Has anyone used the Palm TX. Does it format the Web Page to fit the screen (like the 770?). Can the TX play back movies from the Sd Card

I have a palm lifedrive, which is similar to the tx, except that it has a 4GB HD, faster processor and larger battery. They run the save version of palm os and have the same applications bundled, more or less. I'll take on these questions one at a time.

1. ptunes [pocket tunes] works pretty well, supports playing ogg, wav, mp3 and internet radio [streaming mpeg]. It's a pretty nice program, BUT, audio playback gets pretty horribly messed up if you
try to run it in the background and do any other kind of IO with another app. The 770 demo video show the 770 player working well, even while running other apps simultaneously.

2. A palm TX can browse the web. Blazer is a really annoying browser. It can reformat a page for the small display, or let you pan around a full size page. Blazer's network cache is pretty awful - you have to reload content just going back to the previous page.
It's also pretty slow. Opera and the bigger screen should make for a bunch nicer browsing experience.

3. The TX has several movie players available, including a free one which is pretty good, TCPMP, but still not up to a portable media players standards. The palm does OK in this area. Playing off a card works fine. Since I don't have a 770, yet, all I can do is say that the palm video software seems to work ok.

The TX is a nice PDA, much smaller than my lifedrive, but they had to slow the CPU down a lot to compensate for WIFI use with a smaller battery. I've read that it's not too noticable, but I'd expect that video playback will be affected at least a little bit. I should also point out that if the sensitivity of the TX'es wifi radio isn't better than on my lifedrive, you may be disappointed.

There may be some overlap in functionality, but I really don't see these devices as direct competitors, any more so than I think it makes sense to compare a TX to a PSP. I don't see myself getting rid of my lifedrive when the 770 shows up, especially since it should make a fine self powered 4GB usb hard drive for the 770. :-)

I plan to do a lot of business related hacking on this device, so the money really isn't an issue. Pretending for a moment that I was just a regular user buying one for pleasure, than the question of wether it is worth the extra $70 USD really depends on how much and how often you plan to use the 770 for it's intended purpose. Palm accessories are often quite expensive, so you may find that total cost of ownership is actually about equal.

[TripleNickle]

Is the 770 worth 75-100 more. Does the Palm unit stream audio? confused? Has anyone used the Palm TX. Does it format the Web Page to fit the screen (like the 770? I would think Web pages can not be displayed in full screen due to the lower res. Can the TX play back movies from the Sd Card

I will be able to tell you firsthand real soon! Stay tuned. Plus, if I am not impressed enough with it's browsing ability, then I will return it and be out nothing but my time.

[rgbyhkr]

Just a heads up to folks on here. Dr. Ari Jaaksi works for Nokia and has been the front man for the 770. He happens to have a blog where he has discussed the 770 over the past few months. Not that I think he can do much about the availbility issue, but I have posted a comment on his most recent blog entry about the problem so at least he's aware of it. Here's a link to the blog:

http://jaaksi.blogspot.com/

And here's a link yo my comment:

http://www.blogger.com/comment.g?blogID=16130344&postID=113242474042911468

If you'd like, you can post a comment as well.

Jeff

[skase]

Spoke with Nokia today. It sounds like the "motherload" has arrived. The rep stated he expects anyone that has an order will get it this week(even the Dec 14 date orders).

After reading many reviews(thanks WADDELL for the review) , the 770 seems to be better for muiltmedia . Since this will be a part time replacement for my laptop, having better res , larger screen and better multitasking capibilities is important. The open source will provide just about any application that is needed. The $50.00 OFF code puts this close to the $300.00 price range. Circuit City has a tempting offer today for the Palm X (249.00) Web Special in store pick . (Best Buy will Match).

[rgbyhkr]

I really hope that this information is correct. If so, all the confusion will be easily forgotten.

Jeff

[waddell]

Spoke with Nokia today. It sounds like the "motherload" has arrived. The rep stated he expects anyone that has an order will get it this week(even the Dec 14 date orders).

After reading many reviews(thanks WADDELL for the review) , the 770 seems to be better for muiltmedia . Since this will be a part time replacement for my laptop, having better res , larger screen and better multitasking capibilities is important. The open source will provide just about any application that is needed. The $50.00 OFF code puts this close to the $300.00 price range. Circuit City has a tempting offer today for the Palm X (249.00) Web Special in store pick . (Best Buy will Match).


To clarify, multimedia is the one area I'm not to sure about. The 770 processor seems a little underpowered for video relative to the screen size, until someone takes the time to use the processor properly. It contain 2D graphics accelerators and it's own DSP,

http://focus.ti.com/general/docs/wtbu/wtbuproductcontent.tsp?templateId=6123&navigationId=11991&path=templatedata/cm/product/data/omap_1710

so I expect it should be pretty capable. As it stands right now, you can do video,

http://www.internettablettalk.com/blog/?p=159

but not full frame. This is still comparable to what you'd see on a palm device though. The palm is a mature product and has mature solutions for video. The 770 is a young product - so young in fact that I don't even have one yet. I think the 770 video playback software will improve over then next few months, but that's just a WAG.

If video was my primary motivation for getting such a device, I'd get something designed from the start to be a video player, e.g. an archos pmp, or just use a portable DVD player which costs < $200 USD. For me video is around #4 in importance - reasonable performance is all I need on this device.

I guess it goes without saying, but I'd really like to get my hands on a 770 to see what that baby is capable of first hand. My order still says
"open" and processed on nov 14th, so I hope it gets shipped early next week as some people have stated was their understanding of the situation.

[TripleNickle]

Spoke with Nokia today. It sounds like the "motherload" has arrived. The rep stated he expects anyone that has an order will get it this week(even the Dec 14 date orders).

After reading many reviews(thanks WADDELL for the review) , the 770 seems to be better for muiltmedia . Since this will be a part time replacement for my laptop, having better res , larger screen and better multitasking capibilities is important. The open source will provide just about any application that is needed. The $50.00 OFF code puts this close to the $300.00 price range. Circuit City has a tempting offer today for the Palm X (249.00) Web Special in store pick . (Best Buy will Match).

Skase.. do you mean the Palm T/X? If so, the CC price is 274.99 (web special). Where did you see the $249.00 price?

[Hedgecore]

Just an aside to any Canadians being bored on the sidelines of the great 770 wait, the T/X is available to us. Now it's just a matter of seeing which wins out, my patience with Nokia, or my want for a new toy.

[Milhouse]

As a European (and yes, a 770 owner) it could be worse - Europe had to wait almost a full year before the PSP became available!

Nokia may not have executed as well as they might with their 770 production runs and distribution, but the wait could have been a whole lot longer if Nokia had the same cr@p mentality as Sony, so maybe cut Nokia some slack guys! I'm sure they're working as hard as they can to get you your 770's :)

[rgbyhkr]

As a European (and yes, a 770 owner) it could be worse - Europe had to wait almost a full year before the PSP became available!

Nokia may not have executed as well as they might with their 770 production runs and distribution, but the wait could have been a whole lot longer if Nokia had the same cr@p mentality as Sony, so maybe cut Nokia some slack guys! I'm sure they're working as hard as they can to get you your 770's :)

So what, because Sony delayed the availability of the PSP in the European market, European 770 customers whose orders have yet to be filled and all waiting US customers should be thankful the wait won't be that long? Sorry, but as a paying customer, I have the right to express dissatisfaction when a company botches a launch. It not only impacts the short term issue of availability, but could have a lasting effect on the 770's long term viability. It's easy to encourage people to cut Nokia slack when you already have yours...

And yes, I am moody this evening. :D

Jeff

[Titus]

Screw NOKIA and their stupid little toy. First I sent my just purchased 6682 in for repair FORTYFIVE days ago and to this day they haven't even given me a estimate of when I will see my phone again, if ever. This after they assured me it would take 7 to 10 working days. ......and now they can't even get the 770 release right, that's it! I'm turning to the cingular HTC WIZARD 8125, a much better device all around IMO. I'll get the 770 next year when they're begging people to please buy it for $99.00

HTC WIZARD 8125, PocketPC phone with 240 x 320 pixels display? If you are considering this as an alternative to Nokia 770, you should really list your needs and think again.

[inhibitech]

Have you really checked the HTC WIZARD? That thing rocks! ................ Hey look, M$ BILL and his gang are already working on a similar device running WM 6.0 that will be way better. So NOKIA keep taking your time putting this out, next year you will have to contend with MICROSOFT, APPLE, SAMSUNG and everyone else launching internet tablets on their own. Good look.

[Milhouse]

So what, because Sony delayed the availability of the PSP in the European market, European 770 customers whose orders have yet to be filled and all waiting US customers should be thankful the wait won't be that long? Sorry, but as a paying customer, I have the right to express dissatisfaction when a company botches a launch. It not only impacts the short term issue of availability, but could have a lasting effect on the 770's long term viability. It's easy to encourage people to cut Nokia slack when you already have yours...

And yes, I am moody this evening. :D

Jeff

You're perfectly entitled to be moody! :)

I guess my point is, perhaps Nokia would have been better off not announcing the US launch until two or three months after the European launch (ie. Jan 2006 at the earliest) - perhaps Nokia should have filled all the European orders first, then announced the US launch only once the demand had been satisfied in Europe.

That's the sort of thing they could have done, and maybe should have done given the demand. I'm sure that would have gone down less well than waiting the few weeks you all are now. Nokia have dropped the ball big time in terms of expectation management, and with all the negative publicity would have been better off keeping the US waiting for months, instead they're doing their best to get units to the US as soon as possible. And for their efforts they're accused of "potentially harming the future of the 770" - I guess they figure they can't win! :)

Hopefully demand significantly outstripping supply can be taken as a "good thing", and will have no effect whatsoever on the long term viability of this product or any successors.

And yes, it's easier for me to make these comments as I already have one - but then I also waited for a PSP... and eventually gave up and ordered one from Japan 6 months before the European launch. While I didn't pony up the money to Sony and then have to wait, I do have some understanding of what you're going through. At least Nokia seem pretty honourable and doing their best, which is the last thing that comes to mind when talking about Sony these days...

[rgbyhkr]

Part of my displeasure is the additional waiting, but I'm kind of used to that as there's usually always something new that I'm waiting to be released. I'm a bleeding edge of technology guy so this kind of thing is not unexpected. By the way, I also ordered a PSP from Japan when it launched there last December as I couldn't wait for the US launch.

What gets me is when companies, especially large ones that should know better, mishandle situations like this. While delaying the launch until suitable stock was available would have caused me a longer wait, it would have been a far better business decision. A lot of folks probably don't care much about this aspect, but I do.

This product type faces many challenges to being successful in the marketplace without having launch supply problems. Proper product management includes putting together a marketing and distribtuion strategy that maximizes the product's sales potential. Thusfar, Nokia has stumbled. It is by no means a lost cause, but every day that goes by without it being rectified, the situation gets worse.

Let me just throw out a few roadblocks to the 770's potential success:

- See my marketing challenges post a while back
http://www.internettablettalk.com/forums/showthread.php?p=1143#post1143

- The holiday season is rapidly approaching. They really need to fix this supply issue or risk losing a significant number of such sales. The price point is enough to make it something that some would reserve for a "special occasion" type purchase. Ideally, the marketing would have been in place a while back to maximize this buying period but obviously, that hasn't happened.

- Gates and Intel are pushing a handheld sized version of the tablet PC. Apple is rumored to be working on a handheld of their own. While there would be various ways to compete with either or both, Nokia would be far better served to get the 770 out and firmly established to make the other guys play catch-up. If and when those others materialize, the fight will be much tougher.

- Nokia has in the 770 a type of sale that they aren't as used to. Rather than having carriers subsidize the cost of expensive handsets and allow them to easily move many millions of units, they have to sell the 770 in a traditional retail environment. That's a challenge for them and requires a change in thinking.

If they can get broadband providers on board to offer 770s with new service signups, that's great, but it's still not the same thing as the cell phone business where a cell phone is a necessary ingredient to using the service. There are many devices customers can bring to use with broadband service.

These are just some of the challenges they have in making the 770 successful. No need to pile on top with launch confusion and quantity shortages.

Jeff

[Hedgecore]

In all honesty it boils down to this; we're impatient consumers. We want. Not now, yesterday. Or maybe the day before. If Europe got it months before the US and Canada did (I had to throw in Canada for bitterness' sake) you'd still hear the irate comments.

If the 770 was windows based, I wouldn't be interested in it to be honest, I'd probably shell out for a TX. Originally I just wanted a PDA with a browser and Wifi connectivity. The open horizon so far as software's concerned is what the main appeal of the 770 is for me. Otherwise it'd just be another PDA with a bunch of overly expensive software packages for me to buy.

[Robert Gadd (OnPoint)]

someone call nokia and find out whats going on! I'm at work and cant call! :)

I called. Same story. "Still back ordered for at least two weeks...no updates from the vendor/warehousing location....please be patient...anything else I can assist you with...yada, yada."

After a weekend of mild disappointment, I'm reconciled to be okay with that and will just be surprised if they release them any earlier than Dec 14th. As stated in some of the previous posts, Nokia is certainly trying and making progress and if they deliver only 2.5 months after their original planned release date of Sept 30th, they're meeting their release expectations better than most other large software companies these days. Besides, I got a lot more work around the house/yard completed this past weekend given I didn't have new toys to divert my attentions and responsibilities.

Robert :)

[GLeoni]

After telling me an order arrived on Friday (11/18), and most backorders would be sent out in the next few days, Nokia is back to saying that orders would be sent out on 12/14. Possibly Cheney is a major share holder ?

[TripleNickle]

Spoke with Nokia today. It sounds like the "motherload" has arrived. The rep stated he expects anyone that has an order will get it this week(even the Dec 14 date orders).

After reading many reviews(thanks WADDELL for the review) , the 770 seems to be better for muiltmedia . Since this will be a part time replacement for my laptop, having better res , larger screen and better multitasking capibilities is important. The open source will provide just about any application that is needed. The $50.00 OFF code puts this close to the $300.00 price range. Circuit City has a tempting offer today for the Palm X (249.00) Web Special in store pick . (Best Buy will Match).

What happened to the Motherload?

[ChuckP]

This is so whack, Called first thing this morning Nov. 21, 2005
This new rep say's that they have received the first shipment and that they are processing the orders but NONE have been shipped. I was told that they will be shipped in December. Someone else call them and post what they tell you. Damn I was hoping based on calls during and prior to this weekend atleast some of us would get them sent to us today! I even made them tell me an estimate of where I was in the Queue line last friday. They estimated since I beat the /.'ers that I was around 300-ish how they come to these figures or this so called "Motherload" which btw a motherload is not 600 units! ohh and they don't even know where they are comming from, I have never heard one rep say as to if it's Finland, or Germany? let's just keep on the phones and play this like the mystery it has become.

[Azimuth Media]

If Cheney was a shareholder, we'd have them, as he, and any other shareholder, expects sales/profits for their investments.

[rgbyhkr]

Well, I called to see if they could tell me where my order was on the waiting list. This particular rep didn't know but when I asked about availability, she said December 1st. I think that may be a new response to add to the ever growing list of responses Nokia reps are giving out about the 770. Round and round we go....

Jeff

[mika]

The only possibility is that they are making units for adsl-operators right now and Nokia has underestimated the demand of this device (without subsidizing)

[Jerryn]

I've gotthe same information as all of you. December 1st is the new shipdate. That's ok. I am getting my Nokia 770 development environment together! :eek:

[GLeoni]

Both Cheney and Bush talk on bothsides of their mouth.

[waddell]

I certainly wouldn't try to discourage anyone from looking for a substitute at this point if they feel the need to buy something right away. For example, Tivo2Go is adding support for the ipod w/ video, so for people who mostly want to watch tv on the go, why not just get one of those instead?

For me, there really isn't another option. I have specific applications in mind for which the 770 is the only thing which will available anytime soon which will suit my needs. I just hope that this isn't going to turn out to be a case of "wanting is better than having".

[Azimuth Media]

Both Cheney and Bush talk on bothsides of their mouth.

Cheney and Bush have nothing to do with the Nokia 770, but i wouldn't put it past 60 minutes to quote you on this forum and run another story.

I know you're embittered, etc., but let's just talk about the device here.

[rgbyhkr]

Wow, things got worse today for potential Euro customers:

http://www.internettablettalk.com/forums/showthread.php?p=2508#post2508

Nice that they are properly apprising new customers of when to expect the unit to ship. All in all, a pretty messed up launch.

Jeff

[Milhouse]

And from that announcement one can only assume that the "motherload" shipped to the US is going to be the last for this year... :(

[Robert Gadd (OnPoint)]

any news today??? Good news? :-D

Status quo. 22 more days until Dec 14th arrives. :rolleyes:

[skynetos]

I reject your reality and subsitute my own.

- Adam Savage.

Now anyone else have better news? :-P

[ChuckP]

I feel like calling them and being an *******, I prob wont do this but I feel like it!

[nickmar]

Spoke with them earlier - still scheduled to ship on December 1st or thereabouts.

[kbellve]

I just bought one...my first hand held device ever...

Now, I can't wait...

I want it for email, web, IM and even try to do some GPS.

[Hedgecore]

I noticed the "Sorry, you're S.O.L." notice on the US site said Dec 2005 this morning; it's back to January 2006.

[bigboote]

As a member of the Where's My Damned 770 Club, I made the ritual, always futile, Nokia call this afternoon.

Same story: It will be shipped "some time" in Dec.

Does anyone with better contacts than the useless call center have anything new to add?

[Concrete Donkey]

I noticed the "Sorry, you're S.O.L." notice on the US site said Dec 2005 this morning; it's back to January 2006.
kickass, because I _just_ ordered mine which will come in December. Close one! :D

EDIT: I just found out -- I never got the confirmation email, so I called nokia, and they said my order isn't in their records! :eek: But she also said that it might not have processed yet and that it might do it later. Anyone else had this problem?

[ChuckP]

Yeah we do have a club, I say we take pics of ourselves opening our boxes when they arrive like christmas, hell we might actually have to post our christmas pictures if we keep getting screwed!

[Robert Gadd (OnPoint)]

I noticed the "Sorry, you're S.O.L." notice on the US site said Dec 2005 this morning; it's back to January 2006.

And selecting one for back order displays the expected availability/ship date of "Jan 31, 2006" at that -- not very optimistic on Nokia USA's part, is it?

:confused:

[Concrete Donkey]

And selecting one for back order displays the expected availability/ship date of "Jan 31, 2006" at that -- not very optimistic on Nokia USA's part, is it?

:confused:
If mine processes and turns out in 2006, I'm just going to import one from Europe.

[shonk]

EDIT: I just found out -- I never got the confirmation email, so I called nokia, and they said my order isn't in their records! :eek: But she also said that it might not have processed yet and that it might do it later. Anyone else had this problem?

Yeah, that happened to me last week. For some reason, the last page in the ordering sequence never loaded (and, to my chagrin, I found out that the "Please wait for confirmation" page is NOT the last page in the sequence; since I never saw the actual last page, I can't tell you whether we had the same problem). I never did get the web ordering system to work for me, so I had to call and place my order over the phone.

[ChuckP]

same here, had to call in order.
Just called Customer Service, 1st week of Dec. Yadda-Yadda
No info on units, where they are comming from, how many are expected to arrive. I did the site survey you can guess as to how I ranked their "service".
Comments: Only sell when you can meet demand!

These units are globally backed up :rolleyes:

[bsarsgard]

I don't buy their excuse that the delay is because of unexpected demand. If that were the case, they'd still have a shipment of however many they expected ready to go, so they could ship those out to the first however many orders, then send them out to everybody else when the rest come. Why would they all have to be shipped at the same time?

I think there must have been some complete screwup they're not telling us about. I like to think that they're really fixing some production bug, like the WAP incompatabilities that have been reported. I'd rather have a fixed unit later than a problematic one now, so thinking of it that way makes me a bit less upset about the wait.

[Concrete Donkey]

I got to the last page and it still didn't go through.

I called them, first week of december yadda yadda replaced order and now it should be coming.

No confirmation email still though. >=(

[waddell]

If the delay is because of a last minute QA problem, then I'm actually ok with it. I find that theory easier to believe than nokia being grossly incompetent. Nokia probably doesn't want to own up to QA problems publically. I recall similar past rumors about nokia recalling phones right before they were about to hit shelves, but not admitting it. In this case, mostly the US order processor looks inept, instead of nokia getting a reputation for building faulty junk.

I wonder how many more theories we can come up with while anxiously waiting for the 770. :)

[GoRaja]

What this situation needs is some publicity. I have emailed Engadget.com about 770 delays. Usually blogs such as this one and others usually generate alot of PR that may be brought to the attention of Nokia Execs and even mainstream media such as CNN, USA Today, etc.

My suggestion is to send in your own comments to Engadget.com (http://engadget.com/tips/) and Gizmodo (tips@gizmodo.com).

Maybe this type of publicity will get us some straight answers, if not directly from Nokia.

I ordered my 770 on Nov. 15 hoping to have it in time for Thanksgiving like everyone else. I am considering cancelling the order if i dont get it in December like they promised and purchasing an HTC Wizard (http://www.geek.com/hwswrev/pda/wizard/) (also know as K-Jam (http://www.imate.com/DETAILS_KJAM.htm/)) which has Wifi and runs on Windows Mobile 2005. According to Wired Magazine, T-Mobile should be offering it sometime soon.

[bigboote]

Interesting you'd say that - I was just going to suggest that we start a "Nokia conspiracy theory" thread.

People could post their favorite theories, and we could while away the dark days (weeks?, months?) discussing the pros and cons of each.

Now, where's my tinfoil hat gone to?

[TripleNickle]

Interesting you'd say that - I was just going to suggest that we start a "Nokia conspiracy theory" thread.

People could post their favorite theories, and we could while away the dark days (weeks?, months?) discussing the pros and cons of each.

Now, where's my tinfoil hat gone to?

WOW.. Jan 31, 2006 now... I HOPE to see a 770 at CES...if they have any to demo lol..... I agree, there must be some QA issue(s) and/or adding more memory, etc. I am glad I cancelled mine and now waiting to see how this plays out.

[nickmar]

I just noticed that the Nokia website changed the processing date of my order from November 14th to November 23rd. Not sure what to make of this. The status of the order still appears as open though.

[rgbyhkr]

What this situation needs is some publicity. I have emailed Engadget.com about 770 delays.

http://www.engadget.com/entry/1234000077069302/

[TripleNickle]

I will be eager to hear the "real story" from Nokia....

[bennard]

Has anyone tried calling Nokia USA's office (not the order center)? Contact info below:

Nokia Americas
6000 Connection Drive
Irving, Texas
75039
USA
Tel. +1 972 894 5000

Here is the info for the press office:
Nokia Corporate Communications, Americas

6000 Connection Drive
IRVING, TX 75039
USA Tel +1 972 894 4573
Fax +1 972 894 4706
Email:
communication.corp@nokia.com
William Plummer, Vice President, External Affairs


I was thinking of giving them a call to see if I could get any more information on the 770 launch as the order people seem clueless.

Update: I just emailed Nokia USA at the email address above and also copied press.office@nokia.com. I'll be providing updates as I hear back from them.

[GoRaja]

:) Hey, see it got covered at Engadget. (http://www.engadget.com/entry/1234000077069302/)
Get in there and show your frustrations in the comments section. It will generate alot more PR. I guarantee it!

Thanks.
TONY

[rgbyhkr]

Here's the latest from my guy:

http://www.internettablettalk.com/forums/showthread.php?p=2621&posted=1#post2621

Jeff

[GoRaja]

If you have cancelled or plan to cancel your 770 order, please vote in the following poll:

http://www.internettablettalk.com/forums/showthread.php?t=489

[JPB]

The US customers should maybe be happy that there is a delay.
I am located in Brussels.
In fact the device is not yet ready for the big mass launch. Posts in this forum show
they only shipped about 700 units.
I have been using my tablet now for three weeks and the browser is terribly slow and stalls or crashes frequently. The first few days it was smoothly but now it becomes slower and slower. Luckily there is an OS update since last Thursday which receives very good comments, but I haven't installed it yet. (have to do this with a PC - I use Mac)

But frankly I don't understand the cancelled order stuff. Is that out of frustration? Or did they already take your money? Or is it just that you lost confidence in the device?

Nokia faces a dilemma. Speed versus Quality. Both are needed to succeed today.
The launch was already planned in August. So, they finally launched it in the EU. I believe Nokia engineers are the most frequent visitors in this forum. So if they would have launched it in big numbers this forum would get bombed with complaints.
I have been studying and been working in Finland. Finns take everything very serious, sometimes to much. I am convinced they are working day and night to get this right ! Finns are also not very talkative and avoid to much public exposure. A complaint is a gift. But knowing the Finns, they will launch when it is ready and before you will not hear to much from them. Work hard, don't talk.
I believe a lot of Nokia engineers will do extra hours during X-mas holidays which again is holy to them. Maybe Santa Claus can help - he lives there ;-)

[rgbyhkr]

JPB,

I think the frustration stems from the continually changing story and the overall lack of information. As of now, Nokia reps can't give a specific date. For potential customers eagerly awaiting the device, there is nothing more frustrating. This isn't a pre-launch situation where the release date is uncertain as you might expect. The device has been officially launched and has shipped in some areas with orders already taken here in the US.

I think most people would agree that taking time to get things right is a good idea. The question here is what happened to allow for the 770 to be officially launched and then a delay arise? Is it a production line issue, is it a parts supply issue, is it a quality control issue, is it a delay to patch the firmware before it gets released en masse? By the way, if it is some hardware problem, I hope they have a plan to take care of all those customers who have already received theirs.

Yes, you could say Nokia is damned if they do and damned if they don't. It appears, however, that a delayed launch would have been the best course of action given their current inability to ship out many of the 770s. Overall, I think Nokia has handled the launch quite badly.

Personally, I won't be cancelling my order. However, I can see why some folks would. For some it may be lack of faith that the device will be released within a reasonable period of time or concern that it will still have the problems already documented. For others, it will be an expression of their displeasure towards Nokia for the whole mess. Regardless, it's a real consequence to having botched the launch and as I've said before, it could very well negatively impact the 770's long term success.

Jeff

[mishref]

I feel the same way ... If they gave US customers a official date and stuck with it, I would feel alot better about this product. However, they have launched it (officially) and are changing the shipping date every two weeks. The people on this forum are clueless on when to expect the device. For the people who need a product like this now, they are forced to search for other products (Since we don't know when/if the 770 will finally ship).

[Simon]

It's become a daily ritual for me now, logging into the Nokia site to check my order status. I don't know what I will do when (if) it ever changes from "Order is open". Will completely screw up my routine :)

[Remote User]

I am glad I cancelled mine
Yeah, we know. It's only the 5th friggen' time you've told us that. Give it a rest, willya?

[TripleNickle]

Yeah, we know. It's only the 5th friggen' time you've told us that. Give it a rest, willya?

Actually, it may be the 4th time.....but I happy I cancelled. It looks like there are major issues to be resolved. I just wanted a 770 that works well like everyone else on this forum. :D

[Milhouse]

With luck Nokia have slapped in an extra 64Mb of RAM, after using it for a few weeks it's clear it struggles on just 64Mb :(

Somone asked if it will be possible to upgrade the memory by piggybacking RAM chips - this is common with PocketPC devices - I would bite someones arm off if they offered this service in the UK! Launching this device with only 64Mb RAM is a big mistake IMHO - what would an extra 64Mb have cost, $2 tops?

[Remote User]

Actually, it may be the 4th time.....but I happy I cancelled. It looks like there are major issues to be resolved. I just wanted a 770 that works well like everyone else on this forum. :D
No, it was the 5th time, and this is the 6th. The first time you only TOLD us you were cancelling, you didn't mention how glad you were about it.
If you've cancelled you aren't getting one so how is it that you can say you just want one that works? It's a non-sequitor.

[Etaoin Shrdlu]

Actually, it may be the 4th time.....but I happy I cancelled. It looks like there are major issues to be resolved. I just wanted a 770 that works well like everyone else on this forum. :D

Dear TripleNickle:

Thank you for finally providing me the impetus to register. Now I can add you to my ignore list.

Your pal,

Etaoin

[TripleNickle]

Dear TripleNickle:

Thank you for finally providing me the impetus to register. Now I can add you to my ignore list.

Your pal,

Etaoin

No problem. Happy Holidays! You made my list as well.

[mr.wilson]

Interesting you'd say that - I was just going to suggest that we start a "Nokia conspiracy theory" thread.

People could post their favorite theories, and we could while away the dark days (weeks?, months?) discussing the pros and cons of each.

Now, where's my tinfoil hat gone to?

I once worked for a company that was producing a new line of fiber optic equipment. Two problems: We were having interference problems with one of the boards in the device & The Company had contracts to deliver by a certain date. I watched as the device was sent back and forth between assembly and testing trying to come up with a quick fix to solve the problem eventually It was solved by individually hand soldering wires to make the device ground better. This was not pretty. But that couldn’t be Nokia's problem Good sakes it would take months to hand solder all those devices :rolleyes: .

[ChuckP]

and wipe my *** with them, add me to your list TripleNickel cause I wipe your posts against my hairy arse ; )






*EDIT* I paitently await my 770 regardless of even having to wait for a hand soldered unit. I paitently await my 770 regardless of QA. I paitently await my 770 regardless of not enough units made. I paitently await my 770 regardless of lack of memory. I paitently await my 770 regardless of poor conectivity, antenna, or whatever. I paitently await my 770 regardless of bugs in software. I could go on and on, I'm really excited about the 770 and people cancelling and *****ing, has no affect on how I feel about a device, that enables me to do aspects of my job and fit within my back pocket.

[rgbyhkr]

and wipe my *** with them, add me to your list TripleNickel cause I wipe your posts against my hairy arse ; )


Be sure to double up and make it 2-ply!
:rolleyes:

[Hedgecore]

Guys, guys! C'mon. We shouldn't fight amongst ourselves. We should be yelling at innocent Nokia phone reps and coming up with arbitrary stock numbers!

So... Candy on the order desk said the U.S. had 3 at time of launch. I hate her.

:D

[nickmar]

Same line - the rep I spoke to said that they are still expecting to receive and ship them in December.

[ChuckP]

next shipment expected to arrive dec. 13th. No information whatsoever, had to wait 15 mins before I got this lil info and it's all the info they have.

[rgbyhkr]

next shipment expected to arrive dec. 13th. No information whatsoever, had to wait 15 mins before I got this lil info and it's all the info they have.

Well, that jives with the December 14th date that was given out by reps previously and was the date shown for online orders before the January 31st date that is shown there now. Who knows how accurate it is, though.

Jeff

[ChuckP]

Originally Posted by ChuckP
have any ideas on units that Nokia will ship in Dec.?

No idea, and I have no idea how many have shipped already. Even if I'd know I couldn't tell you as this is strictly company confidential information.

This is from Samuel who works for Nokia and is a user on this board, he shut me down too quickly. Someone else bother him for being an employee of Nokia.

[Concrete Donkey]

Chuck, we'd all like to know if the units shipping in December will be any different than the (few) units in circulation now.

[ChuckP]

well I got $20 that they dont have the updated firmware on them. Also there isn't enough time for them to do anything to them if they have 10,000 units. I really dont think you'll see a single hardware change take place. I think this is all software based. anyone else hang out at the maemo irc channel, I'm socrates if you do.

[skynetos]

So with CompUSA carrying the Nokia770 and a new firmware update and reports of Euro customers unit' shipping.. I hope something happens soon for us Americans.

[rgbyhkr]

So with CompUSA carrying the Nokia770 and a new firmware update and reports of Euro customers unit' shipping...

anyone care to call today!?!?!?!?! :)

So why exactly can't you call yourself?

By the way, as soon as anyone here gets a shipping confirmation, they'll almost certainly post about it. You won't have to wait for someone to call and find out the latest story. Speaking of which, given the changing story time after time, any "new" info is unlikely to be reliable anyway. My guess is also that retail channels are entirely separate from direct sales so they probably won't even be aware that CompUSA has it listed.

Jeff

[rgbyhkr]

Nice to see the folks in Europe start to get their second round of shipments while the US hasn't even had one. :(

[ChuckP]

I agree a phone call is in order. I feel an edit on its way.

pushed to January 6th, I'm just gonna be quiet and read responces to this one.

[Jeffgrado]

I just get a "sometime in December" answer.

[Hedgecore]

I've been quiet because griping just cheeses off everyone else... but I think that in true modern marketing style they've been hoarding the US units for retail chains. Logistics are easier for Nokia to deal in bulk like that. The bizarre nature of making people who've already filled orders have to wait 60 days before they're fulfilled just strikes me as odd though. Not the way to win hearts.

[bigboote]

I have to second hedgecore's sentiments:

I just called the Mountlake Terrace, WA (near Seattle) CompUSA and they now have a display up (with a working unit), and will have stock out on the floor this afternoon.

So the question becomes: hang on with your internet order - which will be shipped God and Nokia only knows when - or cancel it and buy one at CompUSA for $100 more (assuming you got in on the $50 online rebate)?

Is that what Nokia wants us to do?

[pgn674]

SO baiscally.. we STILL DONT KNOW!!! lol...

awsome!

well.. Nov 15th European orders have shipped.. I was hoping my US Nov 15th would ship before x-mas!
Aww, I'm a Nov 14th 9:19PM EST order in the US, and the web site even still says it processed Nov 14th, but of course the order is still open :/

[Azimuth Media]

None in the PV CompUSA here in Phoenix. Teenagers currently assembling Nokia 770, but no floor models/stock. Staff has no idea where they are.

I have to say, I am pretty peeved that they are out to CUSA before filling our orders, but then again, I JUST WENT THERE TO CUSA TO BUY ONE FOR $50.00 Extra!

I, friends, am a dork.

[lbattraw]

Well, after some consideration I guess I can see Nokia's point of view... Their biggest interest is likely to get the 770 in front of as many people as possible in meatspace-- somewhere they can actually handle it and bask in the wonderfullness of its screen ;) Just advertising online to a selected few fan-atics like us will not make for success. Part of that is doubtless a contractual agreement with CUSA. I can just hear the pitch:

CUSA: "You want us to do what?"
Nokia: "We want you to sell this new web-tablet-"
C: "WHAT is a web tablet and why do we want to sell it for you???"
N: "Well it's super-cool and has these amazing features..."
C: "And you want to sell it on your site for $40 less before we even have a chance? Right. Don't call us, we'll call you!"

I imagine the agreement may have included delightful terms like a mandatory hold period for online orders to allow the stores to get their units in stock and maybe even a delay to ship until after the holidays. I just really wish they hadn't even bothered to take the orders and then sit on them. Maybe the deal was completed after they started taking orders? Who knows. It does not look good for getting a unit any time soon though.

[GLeoni]

Went to the Compusa in Emeryville, California (North of San Francisco). They didn't have a display up nor did they have any idea what the device was. They even told me they were not going to carry it. I pointed it out to them on their own website. They agreed to special order it for me or to pull from stock once it arrived. Who knows what that means.....

[MadMatt]

Another consipiracy theory.....
C: "This is a great product, can we be a sales channel?"
N: "What's in it for us. We've had thousands of people sign up for our email alert on when it's going to be available and we haven't even told them about it yet."
C: "If you can blow off your existing pre-orders a while and ramp up production, we'll be your sales channel AND you can charge us retail price because this is such a cool product, we can charge $50 more and people will still buy it."
N: "Heck, what do we have to loose? We've delayed this product a few times already, what's it going to hurt to delay another month or two - OK, you've got a deal."

[skynetos]

hmmm.. this morning my order said Processed Dec 3rd, then it switched back to Processed November 15th.

[ChuckP]

Damn Nokia, that pic made my heart hurt!

[skynetos]

hey.. it feels so good in my hands... you have NO IDEA. :)
I finally got this unit.. I hope it takes off, I don't want a repeat of my Zaurus!

[mishref]

I called NokiaUSA to get an update regarding my order; apparently they will be shipping on Jan. 6th. I asked them why CompUSA is selling them before Nokia even filled its initial sales ... they just kept telling me that they will be shipping on Jan. 6th. All in all .. a very useless phone call.

[MadMatt]

I signed up for email notification on availability of Nokia 770 (back in August I believe), still no word from Nokia even since it was available for pre-order in the US on Nov 14. I signed up for CompUsa's email notification last week and recieved an email from CompUsa Saturday.

I've been patient, but with this CompUSA fiasco, I must say I'm getting a bad taste in my mouth with Nokia, but I will remain patiently optimistic for another week.

I'm hoping something positive comes for us Nov 14th preorder guys this week......

[mishref]

According to Nokia ' Its not what you know, its when you know' about the Nokia 770. We know it exists and that they will ship it, just not when. I cancelled my order and picked it up from my local CompUSA store .. I guess I know now.

[dillera]

This is total crap. I really want this device, but I can't believe Nokia is f*cking us over this bad, just to give Compusa some 'alone time' with the fricking device.

What rubbish.

No way will I buy it from Compusa - just for this reason.

Drat, but I really want one BEFORE XMAS.

[ChuckP]

I'm hangin Tough waiting for my Nokia 770, I will be around a CompUsa this friday and I'm not even going to set foot in it. I am waiting for Nokia to make good on my order.

[mr.wilson]

I really would like to go buy this thing at CUSA but i feellike im crossing the picket line at this point, so i will wait for my nov 14th order to be fullfiled. The only thing I want more than to own a 770 is for another company to make a competing product.

[faiyaz]

This is the reply I got form their customer service today regarding the 770:
Sounds like they really want people to cancel..... And why do they refer to it as a "cable"...

-----------------------------------------------------------

Thank you for writing to Nokia Customer Care. We appreciated hearing from you.

I have checked my system concerning your order and have found that your confirmation order #57319XXX is still on back order status. We are looking to receive inventory by the end of December. Did you want to keep this item on back order, or would you like for us to cancel it so that you can try to obtain the cable from another source? Please contact us after you have decided whether to keep this item on back order or if you would like for us to cancel the order for you.

Thank you again for writing to us, and we hope to hear from you soon with your decision at your earliest convenience.

Sincerely,

Crystangella
Customer Care
NokiaUSA.com
------------------------------------------------------------------

[Simon]

I tried submitting a story about the 770 being onsale at CompUSA and how Nokia aren't shipping the pre orders to Slashdot but they ignored the submission. Not surprised with the editors seemingly smoking crack the whole time these days based on the stories they do run. Perhaps someone else might like to try? A lot of Slashdot geeks would have pre-ordered units I imagine after they ran the story about the 770 a few weeks ago.

[bradb]

Hmmm.... well, I realize that Nokia screwed up the launch, and the CompUSA issue should be a total embarassment (not to mention I'd bet Nokia makes more profit selling direct than through dealers) but to whine about paying $100 more because of a coupon you found seems a bit childish.

There isn't really any such thing as a free lunch kids. Me, I'm far from rich but it's been worth the extra $$$ to me to have it in my hands now and not later.

My .02.

[pgn674]

Hm, I got an e-mail from NokiaUSA regarding my Nov 14th order. I'm not sure if my order is messed up, or if it's an automated e-mail, or if more people can expect this e-mail, or what. Going to call later on when work isn't busy.
Date: 12/06/2005
To: XXXXXXXXXXXXXXXXXXXXXX
Subject: Please reply immediately about your NokiaUSA.com order
Dear XXXXXXXXXXXXX
Thank you for your recent online purchase at NokiaUSA.com.
Unfortunately, we have not been able to complete your order# XXXXXXXX ,and ask that you please call the NokiaUSA Customer Care department at 1-888-256-2098 within 72 hours or your order will be canceled.
Once the information is corrected, we can process your order.
Description: NOKIA 770 INTERNET TABLET
Backordered: 1 @ 359.99
Description: 9000073
In Stock: 1 @ -10.00
Thank you,
Customer Care at NokiaUSA.com
Remember www.NokiaUSA.com and get
the most from your Nokia Phone!

[Azimuth Media]

Just got an email too. Makes it sound like it's MY problem they couldn't complete the order.

[coldfused]

Me too. What's strange is that I canceleld my order yesterday.

[Azimuth Media]

The nice lady said, as per script, they expected them to ship before the end of the month, but had to 'double check' the billing info. I think they want to see how many people fail to respond to the email, thereby freeing up more stock for CUSA!

I asked if 'before the end of this month' meant 'before xmas', as the 770 was a gift. She said she didn't know, but that my order (11/14 in the A.M.) was at the head of the list. She also said that they recieved 'more orders than they expected. Yeah.

I'm just gonna let it ride, and if I get it before xmas, I'll return my CUSA one. Or maybe keep it for myself. I quite like it.

[ks1g]

I recieved the same email a few minutes ago and just got off the phone with them. They're "reconfirming" orders from mid November (my order was on 11/15). The "promised" ship date is "by Dec 30", they *hope* it will be sooner than that. Yes, they're checking if people are getting fed up with the wait. The nice lady I spoke with *ASSURED* me she's at the US distribution warehouse and she doesn't know where the retail stores are getting their stock as they don't have any. No matter - I can wait (present for me :) ) and saving $100 vs CompUSA (assuming they have ANY left on hand) is better than instant gratification. I can keep using my 5-year old Vaio 505 in the meantime; it will give me a good basis of comparison when the 770 arrives.

[waddell]

This may not be a popular thing to say, but from a business perspective, I understand why they think what they have done is a good idea. They probably feel that there is a bigger upside to getting 770 displays into compusa stores during the holidays than there is to honoring the commitments they made to early, direct sales. I hope they are right, since strong sales are required for the long-term viability of this platform and any hope of a new, improved version anytime soon. It will also encourage competitors. Hopefully, some of these new competitors won't mistreat their
customers.

As for the downside of their actions, Nokia assumed, and I think from the posts on this board correctly so, that most people who placed pre-orders would just go to compusa and get one. Others will not cancel their online orders because of the price difference, which is also understandable. But, I suspect that very few people who really want one are going to get something else because they have been mistreated - nokia has very little real competition for this device. If one thing is evident, it's that nokia isn't all that worried about us getting angry at them.

It was a very bitter pill to swallow, but now that I have capitulated and bought one from compusa, I want to get down to the business of porting apps and trying to improve it.

Getting one from compusa, waiting for your pre-order, or walking away on principle are the only three choices we have right now. There really isn't a "right answer" because this isn't a moral issue. Just pick whichever one makes your feel best, or at least makes you feel the least dirty, and reconcile yourself to it - you'll feel a lot better afterwards.

[Hedgecore]

Exactly, pre-orders identified you as a die-hard, and die-hards will buy them anyway. Here's the anatomy of the situation.

1.) #*$&#$& Nokia, that was underhanded and very very poor of them
2.) I just got mine at CompUSA.

...

*shrug*

[melody]

I also got the email and called them. They're specifically reverifying order information. The woman I had talked to also said that though they don't know when they'll ship, they still plan to ship before the end of the year.

I'm just glad that *something* official has come out. Plus I see this as a sign that they'll be shipping soon

Mel with her fingers crossed.

[mk500]

I also recieved the email. This is the first email I have received since my confirmation at 5am on 11/15 (when I placed the order). I spoke to a lady at Nokia, and she confirmed my order. She said I was among the first orders (I got in before the "Slashdot"ing latter on the 15th).

She said the orders would begin shipping on December 30th.

Gotta love this quality service. Don't communicate with your client for 3 weeks, then send them a message threatending to cancel the order unless they call you. When they do call, quote a ship date 6 weeks later than originally quoted (I was told it would ship on 18th when I ordered).

[pgn674]

most people who placed pre-orders would just go to compusa and get one. Others will not cancel their online orders because of the price difference, which is also understandable.
Or because the closest CompUSA store is 4.5 hours away :/
O well, I called and I said something like "I got an e-mail asking me to reconfirm my order..." and she half interrupted me and said "Ah, the Nokia 770?" Hehe :)
So, it sounded like this was an automated e-mail because the Nokia website store does not allow a backorder to sit doing nothing for too long. She also gave me the date of Dec 30th, and told me I was near the front of the line and should be in the first shipment. I considered asking about CompUSA getting devices before us, but then thought about reasoning similar to waddell's.
O well, nice lady anyways.

[Stickarm]

She said the orders would begin shipping on December 30th.
That script must have a random phrase generator built into it somewhere.
I was told that they still didn't have any 770s in stock, were waiting for them, and that they'd ship in December. It could have been worse, I suppose -- no flooding, tidal waves or Godzilla attacks.

My random Nokia customer service experience included a seemingly honest admission, though: the woman I talked to said the reconfirm email was sent in error.

[ChuckP]

I called CompUsa's within a 400 mile radius of me today, I got the only one available in my state. It's smaller than it looks, It's late and its charging. took 2 1/2 hours there and back I hope tommorow it's worth all this dillema. Also picked up a blue tooth keyboard-think outside.

[mr.wilson]

Well i got mine i was upset about how the preorders turneder out to just be for marketing, but this this thing is freakin awesome "Thehand writing SoEtware S OK";) might be usable after awhile the CUSA people did look @ me likke was crazy but they found it in the back . Any comments on if Ishould have got the 100 dollar 2 year protection.

[waddell]

Well i got mine i was upset about how the preorders turneder out to just be for marketing, but this this thing is freakin awesome "Thehand writing SoEtware S OK";) might be usable after awhile the CUSA people did look @ me likke was crazy but they found it in the back . Any comments on if Ishould have got the 100 dollar 2 year protection.


I went for the one year since I'm hoping a new version with more memory, etc... will come out sometime within a couple of years. I only bought the warrantee since this is a new product which I will be carrying in my pockets, so it will see some stress. Normally, I don't get extended warrantees of any kind, since your basically betting the store that the thing you just bought is a bigger piece of junk than they think it is.
They make a lot of money off adding 10% to the price tag since the failure rate in the first year for something from nokia should be a lot less than 10% - which is why salespeople call it "the cheese".

[jdr93]

i got an email from nokiausa letting me know they had shipped my 770 this afternoon. fedex (santa) says i should have it on tuesday or wednesday. 329 total with tax. now that's happiness.

now all i need is a calendar and name address phone database program.

john

[dillera]

i got an email from nokiausa letting me know they had shipped my 770 this afternoon. fedex (santa) says i should have it on tuesday or wednesday. 329 total with tax. now that's happiness.

now all i need is a calendar and name address phone database program.

john

That is all right here:
http://oss.kernelconcepts.de/maemo/app-install.shtml

[Frumious]

Wow, mine shipped from Nokia and is now in my hands. I broke down and bought one at CompUSA for my girlfriend for xmas on Monday, and left my nokia order alive. It showed up Friday. A one-week delay between compusa and the nokia online orders....not as bad as I'd feared after all, since when they made me reconfirm my online order, they said Dec 30th was the ship date.