nokia false claims about n810 and bluetooth speakers md-7w

[yukop4]

nokia has stated on several sites that the n810 and the nokia md-7w speakers are compatiable--this is false and it has made these claims and done nothing to rectify the problem---this is not a maemo issue -it is soley a nokia issue and should be rectified by them

[dick-richardson]

linky?

Also, you may want to raise the issue with Nokia - they aren't obligated to read or respond here (though some employees are active members).

[lcuk]

i doubt anyone will listen without some sort of proof to backup your claim.
what are md-7w speakers anyway and why are they worth the noise?

and surely, the simplest solution is to return them as not working?

sounds more like you bought a box and made assumptions, do the speakers themselves state on teh box they are compatible?

[verumgero]

I had a few extra moments so I did some searching. The speakers are bluetooth speakers (http://europe.nokia.com/find-products/accessories/all-accessories/music/music-speakers/md-7w) and it looks like the N810 is on their compatibility list. (http://europe.nokia.com/find-products/accessories/all-accessories/music/music-speakers/md-7w/compatibility) Now whether or not they work is all up in the air. I know I have had trouble connecting some of my bluetooth devices to my n800 but that was purely user error and I was able to rectify it after some question asking and troubleshooting. Mayhaps we have the same "human error" here?

[YoDude]

I vote that this thread title be edited or the whole thing trashed if links and more information are not provided by the OP.

Unsubstantiated claims in a forum where people go for factual information is not a good thing, imho...

[wklink]

The compatability site does say it is dependent on the software version of the device. Since they are just a2dp speakers, they probably can be made to work. Search around for using a2dp. I got my Jabra BT620 a2dp headset working (with a good amount of effort), so it really is possible. It's just not easy, only works with mplayer (or apps that use mplayer), and it is CPU and battery intensive.

[tso]

It seems the speakers can also make use of a wired connection, as it comes packed with a line-in cable, and the N810 has a headphones jack...

So technically its compatible, but it has to be physically connected...

[yukop4]

they work with nokia mobile phone on bluetooth so the issue is with the nokia tablet -the point is why do i need to search for deb files and what not--it says on the box that they are compatiable-they should both work -they are nokia products-has anyone who replied to this thread actually tried to get the speakers to work on their n810-

[YoDude]

they work with nokia mobile phone on bluetooth so the issue is with the nokia tablet -the point is why do i need to search for deb files and what not--it says on the box that they are compatiable-they should both work -they are nokia products-has anyone who replied to this thread actually tried to get the speakers to work on their n810-


Has anyone who originally posted in this thread provided any links or additional information?

So what? What do you expect this forum to do? :confused:

If you took the time to point to examples and expand on just what the heck you are talking about someone here might agree with your thread title.

As it stands now verumgero and wklink have done all the work and you haven't even extended the courtesy of confirming that they are on the right track.

Are you now expecting that someone here go out and buy these dang things to verify your claims? :eek:

[allnameswereout]

this is false and it has made these claims and done nothing to rectify the problemThe burden of proof lies in your hands.

[mikkov]

It's clear that the speakers are useless in bluetooth mode because N810 doesn't support A2DP. But if speakers work with wire then of course you can claim that they are supported...

[wklink]

It's clear that the speakers are useless in bluetooth mode because N810 doesn't support A2DP. But if speakers work with wire then of course you can claim that they are supported...

But A2DP can be made to work on an N810:

http://talk.maemo.org/showthread.php?t=13468&highlight=A2DP

[mikkov]

But A2DP can be made to work on an N810:

http://talk.maemo.org/showthread.php?t=13468&highlight=A2DP

It's still not supported by nokia.

[sjgadsby]

It's clear that the speakers are useless in bluetooth mode because N810 doesn't support A2DP. But if speakers work with wire then of course you can claim that they are supported...

I agree, though I suspect the team that put together the web pages for the speakers were simply given a document instructing them to show that, "all Nseries xx and newer are compatible," since A2DP has been supported in all Nseries phones for some time now.

Even Nokia overlooks the tablets quite frequently. In this case it's just a shame the web team didn't.

[yukop4]

i run a business that employs 6 people-i deal with the public everyday -done so for 30 years-i have learnt my lessons on business practices and providing service-i buy a nokia n810 and a set of nokia md-7w speakers at a cost of $300 dollars -brand new-they must worlk first time out of the box-i do not need to read that the software needs this and that fixing-i do not have the time to waste-

[verumgero]

Then I guess you should just send them back. Case closed.

[lcuk]

if you need them to work - right now, plug the wire in and use them.

sure, they are bluetooth, but that does not automatically mean software on both sides will work with it.
there are plenty of bluetooth devices out there that don't work with different combinations of things.

[yukop4]

But back to the point, what all happens when you do try to connect them to your tablet? Details are pretty much the key here chief, give us what you got.


thanks for your reply

i connect to the speakers-bluetooth icon lights up then swittches off-after going thru password etc

i open mplayer and try to send music file via bluetooth

it searches then says no device

i download the a2dp deb -no luck

my nokia phone 6233 has no problem so the speakers are good

[verumgero]

i run a business that employs 6 people-i deal with the public everyday -done so for 30 years-i have learnt my lessons on business practices and providing service-i buy a nokia n810 and a set of nokia md-7w speakers at a cost of $300 dollars -brand new-they must worlk first time out of the box-i do not need to read that the software needs this and that fixing-i do not have the time to waste-


One more thing: When you use "I" as the nominative singular pronoun it really needs to be capitalized. :eek:

[yukop4]

f you need them to work - right now, plug the wire in and use them.

no -they must work as advertised

if you do not get the principle

do yourself a favour

go to google and type in "md-7w speakers compatiable "and see how sites come up claiming they are compaiable via wireless

do it -right now

[yukop4]

One more thing: When you use "I" as the nominative singular pronoun it really needs to be capitalized.

"S M C"

[yukop4]

http://europe.nokia.com/find-products/accessories/all-accessories/music/music-speakers/md-7w

http://www.myshopping.com.au/ZM--574917104_Mobile_Accessories

http://forum.lowyat.net/topic/890460

http://www.pcmall.com/pcmall/shop/detail.asp?dpno=7437829&Redir=1&description=Nokia%20Networks-MD-7W%20Bluetooth%20Speakers-Speakers

http://www.nokia.com.au/find-products/accessories/all-accessories/music/mobile-phone-speakers/nokia-music-speakers-md-7w/compatibility

[yukop4]

this from the forum in 2007

still no fix

interesting update: I got A2DP working on my old Zaurus C1000 (XScale @ 416MHz) with a USB bluetooth dongle. Plays back smoothly with ~15-20% CPU usage. Somehow there is definitely a software issue with A2DP on the N8x0 w/ 2008OS. I'll be doing further research. I wonder if it's mplayer, bluez or alsa though...

Edit: On the Zaurus it's also quite a bit more resilient while I'm loading down the machine with lots of other CPU intensive tasks and doesn't even skip when heavily swapping to the SD card.

Edit: I did a couple quick tests of mplayer playing to my bluetooth headphones on 3 machines (Zaurus, N800 and my desktop). The Zaurus and the Desktop were both using the same usb bluetooth 1.2 dongle since I only have one.
Code:

--Zaurus SL-C1000 (bluez 3.23, Linux 2.6.22)
alsa-init: requested format: 44100 Hz, 2 channels, 9
alsa-init: using ALSA 1.0.15
alsa-init: setup for 1/2 channel(s)
alsa-init: using device bluetooth
alsa-init: pcm opened in blocking mode
alsa-init: chunksize set to 1024
alsa-init: fragcount=6
alsa-init: got buffersize=24576
alsa-init: got period size 1024

--Nokia N800 (bluez 3.22, Linux 2.6.21)
alsa-init: requested format: 44100 Hz, 2 channels, 9
alsa-init: using ALSA 1.0.14a
alsa-init: setup for 1/2 channel(s)
alsa-init: using device bluetooth
alsa-init: pcm opend in blocking mode
alsa-init: chunksize set to 128
alsa-init: fragcount=16
alsa-init: got buffersize=8192
alsa-init: got period size 128

--Desktop PC Athlon 64 3000+ (bluez 3.23, Linux 2.6.22)
alsa-init: requested format: 44100 Hz, 2 channels, 9
alsa-init: using ALSA 1.0.14a
alsa-init: setup for 1/2 channel(s)
alsa-init: using device bluetooth
alsa-init: pcm opened in blocking mode
alsa-init: chunksize set to 1024
alsa-init: fragcount=6
alsa-init: got buffersize=24576
alsa-init: got period size 1024

The buffersize on the N800 looks quite low, comparatively. And to top it off the frequent complaints about "broken pipe" and "trying to reset soundcard" seem to happen on the other platforms mostly under high load when the buffer would be most likely to be empty. I wonder if this might be connected to the other issues the mplayer guys are having with alsa...

-John

[YoDude]

this from the forum in 2007

still no fix

interesting update: I got A2DP working on my old Zaurus C1000 (XScale @ 416MHz) with a USB bluetooth dongle. Plays back smoothly with ~15-20% CPU usage. Somehow there is definitely a software issue with A2DP on the N8x0 w/ 2008OS. I'll be doing further research. I wonder if it's mplayer, bluez or alsa though...

Edit: On the Zaurus it's also quite a bit more resilient while I'm loading down the machine with lots of other CPU intensive tasks and doesn't even skip when heavily swapping to the SD card.

Edit: I did a couple quick tests of mplayer playing to my bluetooth headphones on 3 machines (Zaurus, N800 and my desktop). The Zaurus and the Desktop were both using the same usb bluetooth 1.2 dongle since I only have one.
Code:

--Zaurus SL-C1000 (bluez 3.23, Linux 2.6.22)
alsa-init: requested format: 44100 Hz, 2 channels, 9
alsa-init: using ALSA 1.0.15
alsa-init: setup for 1/2 channel(s)
alsa-init: using device bluetooth
alsa-init: pcm opened in blocking mode
alsa-init: chunksize set to 1024
alsa-init: fragcount=6
alsa-init: got buffersize=24576
alsa-init: got period size 1024

--Nokia N800 (bluez 3.22, Linux 2.6.21)
alsa-init: requested format: 44100 Hz, 2 channels, 9
alsa-init: using ALSA 1.0.14a
alsa-init: setup for 1/2 channel(s)
alsa-init: using device bluetooth
alsa-init: pcm opend in blocking mode
alsa-init: chunksize set to 128
alsa-init: fragcount=16
alsa-init: got buffersize=8192
alsa-init: got period size 128

--Desktop PC Athlon 64 3000+ (bluez 3.23, Linux 2.6.22)
alsa-init: requested format: 44100 Hz, 2 channels, 9
alsa-init: using ALSA 1.0.14a
alsa-init: setup for 1/2 channel(s)
alsa-init: using device bluetooth
alsa-init: pcm opened in blocking mode
alsa-init: chunksize set to 1024
alsa-init: fragcount=6
alsa-init: got buffersize=24576
alsa-init: got period size 1024

The buffersize on the N800 looks quite low, comparatively. And to top it off the frequent complaints about "broken pipe" and "trying to reset soundcard" seem to happen on the other platforms mostly under high load when the buffer would be most likely to be empty. I wonder if this might be connected to the other issues the mplayer guys are having with alsa...

-John

Yup... Then send them back John. :)

...if you are not "John", how are we to know without the use of the quote tag in your post...

[wklink]

this from the forum in 2007

... The buffersize on the N800 ...



Are you talking about N810 or N800? Nokia doesn't even claim the N800 will support it, so that post is irrelevant.

Anyways, you come here to a free user support forum screaming and complaining. There are people here that can help you. If you don't like your product, send your complaint to Nokia.

An internet tablet is a lot more like a computer than a cell phone. You really are expected to be able to install software and follow some additional directions. Heck, even Windows 98 used to require you install additional drivers to get USB working. I'm sorry if that's not what you expected, but Nokia has all the appropriate disclaimers about software compatibility. The hardware is compatible.

I originally bought my A2DP headset to work with my Palm T|X. It worked, but it actually required that I pay for additional software (Softick AudioGateway, works great on palm BTW). Your N810 can be made to work with BT stereo headsets and it can be done for FREE.

[lcuk]

f you need them to work - right now, plug the wire in and use them.

no -they must work as advertised

if you do not get the principle

do yourself a favour

go to google and type in "md-7w speakers compatiable "and see how sites come up claiming they are compaiable via wireless

do it -right now

i agree, but have you contacted nokia or your supplier and got a refund because this particular combination does not work?

[gerbick]

I would get the refund and consider this a misunderstanding. Trust... I've been waiting on true, Nokia supported A2DP for my N810 since the beginning.

Oh well... I got it for my iPhone now though. hmm :-/

[yukop4]

gerbick

thats my point-nokia are using this site for free product development

you buy the nokia n810 -i also own the n800-and they claim that the a2dp works

the fact is it is half baked and does not work

they must fix the problem or retract their claims

the fact is this problem has been around since 2007

and it still does not work

i would have expected 100% support from members of this site and i get personal attacks instead

[wklink]

i would have expected 100% support from members of this site and i get personal attacks instead

This is a free and volunteer forum. It is not operated or controlled by Nokia. The amount of help you get is a direct function of your own attitude.

I've tried to help you and I get nothing out of it. I do so only because I've found this site helpful myself (and I've never had to ask, everything I've told you was always just a search away).

I've shown you exactly where to go to find the results and all I've heard back was whining about how you want it now and you demand it be pre-installed and ready to roll. I don't work for Nokia so I can't give you a refund or change their website or do anything else you demand.

I will point out that, IMHO, Nokia is correct in as much as the hardware is A2DP compatible. That's pretty much all I ever expect from a hardware manufacturer. It would be nice if they provided the software, but they're not really under any obligation to do so. As I said, I had to pay for a driver for my Palm device (as with most Palm software), so spending a little leg work to get something free feels like a good deal to me. You're free to disagree, but you're just spitting in the wind if you do so anymore here. If you want help, I'll tell you what I tell my six-year-old: "don't whine and say please and thank you."

[gerbick]

gerbick

thats my point-nokia are using this site for free product development

you buy the nokia n810 -i also own the n800-and they claim that the a2dp works

the fact is it is half baked and does not work

they must fix the problem or retract their claims

the fact is this problem has been around since 2007

and it still does not work

i would have expected 100% support from members of this site and i get personal attacks instead
I didn't personally attack you; I hope you can acknowledge that.

I understand that you feel slighted; however as it stands, I was sold that the N810 would have a GPS that I would actually use.

It rarely locks in quick enough for me to consider using.

As far as fixing the problem; you're preaching to a bunch of (I'm sorry to say this) fanboys that worship closely at the holy temple of Nokia and shun all else that's not Nokia or Maemo.

Heck, I'm a "traitor" - Zune mp3 player, iPhone 3G... and a love for things that rhyme with "Sindows" (as well as Mac) - and yet I think what you should take from above is that we've all been there, done that and you're preaching to the choir.

We all have something that's been said to us by either Nokia or some other company - Sony runs a very close second, they HAVE to - and people are upset about some claim. They make mistakese. It's just better when you go down the right avenues to get it solved.

I know... it sucks. But it's not a personal attack when people say "get a refund". Just don't sit on it too long. I still have a 770 I'm holding off on hoping that I'll have an easier way to install something on it that I'll use.

Ain't gonna happen. Damn.

[tso]

As far as fixing the problem; you're preaching to a bunch of (I'm sorry to say this) fanboys that worship closely at the holy temple of Nokia and shun all else that's not Nokia or Maemo.

i cant speak for anyone else, but for me its the holy penguin that matters ;)

[verumgero]

Compatible with phones and devices supporting stereo music streaming over Bluetooth wireless technology. The speakers support Bluetooth specification v 2.0 + EDR (with A2DP and AVRCP)

". . . devices SUPPORTING stereo music streaming over Bluetooth . . ."

I think that part is the key. It doesn't necessarily say that it is compatible with all phones and devices over BT but it says that it is compatible with devices that SUPPORT streaming over BT. The question then becomes: Does the N810 support stereo music streaming over Bluetooth?

From earlier in the thread:
It's clear that the speakers are useless in bluetooth mode because N810 doesn't support A2DP

So I guess the N810 does not support that type of stereo streaming over BT.

One more thing: When you use "I" as the nominative singular pronoun it really needs to be capitalized.

"S M C"

Now that is just uncalled for. Seriously, you are just being infantile here. People (me included) were trying to be helpful. Just because you didn't read the fine print on something or try to understand the capabilities of your device doesn't mean that you are entitled to get what you want. Just because you want something to be doesn't make it so. You said you had experience with providing service:
done so for 30 years-i have learnt my lessons on business practices and providing service-

Then you should know more than anyone that not everyone can get what they want. You should also know that it is not the fault of the service provider when someone wants something that does not coincide with reality. I am going to get off my soap box now, but seriously, don't be a jerk.

[wklink]

So I guess the N810 does not support that type of stereo streaming over BT.

It depends on how you define "support". The hardware can do it. After following directions, I was able to do it. But it isn't pre-installed and ready to roll.

[verumgero]

It depends on how you define "support". The hardware can do it. After following directions, I was able to do it. But it isn't pre-installed and ready to roll.

I guess strictly speaking then I would say that it doesn't support it. I would say that if it was pre-installed (or provided in an update) then it would be supported. If not then I would say no, it isn't supported. But that is just me.

[geneven]

One more thing: When you use "I" as the nominative singular pronoun it really needs to be capitalized. :eek:

Do they have the death penalty in your state?

[geneven]

As far as fixing the problem; you're preaching to a bunch of (I'm sorry to say this) fanboys that worship closely at the holy temple of Nokia and shun all else that's not Nokia or Maemo.




I don't think that's true. Actual dyed-in-the-wool Nokia "fanboys" are pretty rare, even here -- I thought that term was copyright by Apple, anyway -- are you sure you aren't violating a trademark here?

It's true that Maemo recently claimed victory in an election that was disputed, but street demonstrations continue...

[wklink]

I guess strictly speaking then I would say that it doesn't support it. I would say that if it was pre-installed (or provided in an update) then it would be supported. If not then I would say no, it isn't supported. But that is just me.

As a consumer (especially in the internet age), it's in your own best interest to do additional research. I had (still do, but don't really use it now) a Palm T|X and a BT stereo headset. Before buying my N810, I wanted to know if my headset would still work, so I googled around and found this site. It was clear that it wasn't plug-and-play, but I felt up to the task.

I've been around long enough to know that when a retailer says that something is "compatible," there is always a fine print (and Nokia does include some fine print). I've dealt with winmodems and proprietary wifi that required Windows drivers under Linux and printer/scanners that have more features under Windows than under Mac or Linux or special drivers to get all the features of your hardware. That's life.

My advice: save your receipt, be an informed consumer, read the fine print, buyer beware, caveat emptor, and do not taunt happy fun ball.

[gerbick]

I don't think that's true. Actual dyed-in-the-wool Nokia "fanboys" are pretty rare, even here -- I thought that term was copyright by Apple, anyway -- are you sure you aren't violating a trademark here?

It's true that Maemo recently claimed victory in an election that was disputed, but street demonstrations continue...
Lord no. Have you seen the sheer amount of Linux scoffery that goes on? It's here too.

And nothing is better than anything that Nokia has ever made whilst here. From logo to logic board, Nokia reigns supreme. And fanboys... I tend to think about Microsoft first, actually.

Yeah... odd, huh?

Oh well... *throws rock*

I'm cool with a revolution as long as rubber bullets are used and beer is aplenty.

[verumgero]

Do they have the death penalty in your state?

Not the death penalty but the improper use of an ellipsis does still warrant an overnight stay in the stocks. Rock County Wisconsin is a rather harsh place . . .

[allnameswereout]

It depends on how you define "support". The hardware can do it. After following directions, I was able to do it. But it isn't pre-installed and ready to roll.This is the problem with 'addons' and such. In a table you'd mark it as 'orange'/'third party' because it isn't 'green'/'out of the box'/'officially supported' nor 'red/'unsupported'/'impossible'.

So in this case, you're on your own. Nokia does not support it. You can get it to work, or maybe you cannot (others did). The N8x0 have a great list of these 'orange' features, and whether a user can get them to work is up to them. It is both an advantage as well as a disadvantage.

OTOH, many of this type of person would pay you a few bucks to get this stuff working. ;)

[yukop4]

bought myself a bluetooth dongle for $10-speakers work great

just a pity that nokia are still making false claims about the n810 streaming music to the nokia md-7w via wireless bluetooth

considering that they are both nokia products

i have written to nokia and await their reply

[Benson]

Not the death penalty but the improper use of an ellipsis does still warrant an overnight stay in the stocks. Rock County Wisconsin is a rather harsh place . . .
Well, an ellipsis wouldn't be a capital offense anywhere.

[yukop4]

well got an answer from nokia support

how should i reply ?



Reference no. : SR 1-6758187081

Hi Edward,

How are you today? I'm sorry to know of the issue you're facing with your Nokia N810 and the MD-7W Bluetooth speakers.

The Nokia N810 is indeed compatible with the speakers as it shows on our website at the web link below:

http://www.nokia.com.au/find-products/accessories/all-accessories/music/mobile-phone-speakers/nokia-music-speakers-md-7w/compatibility

As such, it is quite peculiar that your device is not able to connect to the speaker. In this instance, I would appreciate if you could provide the following information in order for me to have a clearer picture of the issue:

1) Was there any active Bluetooth connection between your Nokia N810 and other devices?
2) Do you face any difficulty connecting the N810 with other Bluetooth devices - phone, headsets, etc.?

Any other information that you feel is necessary, please do share it with us, Edward. I apologize for not being able to provide you with much information at this point.

Thank you for emailing Nokia Careline. Hope to hear from you soon!

Do you know you can now update your phone software at your own convenience?
Visit www.nokia.com.au/support to check if your phone model is supported and download the "Nokia Software Updater".

Kind regards,

Naz
Nokia Careline
Please contact us at 1300 366 733
www.nokia.com.au/support

[yukop4]

JayOnThaBeat is online now JayOnThaBeat

Today , 05:00 PM
Posts: 349 | Thanked: 55 times | Joined on Mar 2009 @ Chicago

Report This | #46
I thought his name was John....


clever boy

[YoDude]

One more thing: When you use "I" as the nominative singular pronoun it really needs to be capitalized.

"S M C"

What are you using to post from? Do you see a "quote and reply" button at the bottom of other members posts? If so, please use it. It helps readers keep track of who said what, dig?

I would like to help you further but before I do, you're going to have to Send Me Cash. :)

[yukop4]

"S M C" =software malfunction complaint

you dig ,dug

[yukop4]

What are you using to post from? Do you see a "quote and reply" button at the bottom of other members posts? If so, please use it. It helps readers keep track of who said what, dig?

I would like to help you further but before I do, you're going to have to Send Me Cash. :)

thanks for the offer-but nokia should take care of it,right

they made the claim and its their product otherwise they must retract the claim

you dig,dug

[danramos]

I'm sure he was looking at this page:
http://europe.nokia.com/find-products/accessories/all-accessories/music/music-speakers/md-7w/compatibility

Where the Nokia N810 Internet Tablet and Nokia N810 WiMAX Edition are both listed prominently.. thereby making any casual person assume they should just work by default. There's also some some small print way at the bottom to disclaim the obvious assumption any casual user might make:

Compatible with phones and devices supporting stereo music streaming over Bluetooth wireless technology. The speakers support Bluetooth specification v 2.0 + EDR (with A2DP and AVRCP)

Product compatibility is subject to change and is dependent on the software version of your device. Check the software update availability for your device. For more information, contact the Nokia dealer nearest to you.

Given all that, I'd say that they've effectively disclaimed away their deceptive attempt to make it look compatible by default--which it's not. Any need to hack or tinker on your own part to make it work is not the same as being compatible.

[gerbick]

I hope this situation will find speedy resolution for you, yukop4.

[YoDude]

"S M C" =software malfunction complaint

you dig ,dug

AH = AssHat :)

[yukop4]

I'm sure he was looking at this page:
http://europe.nokia.com/find-products/accessories/all-accessories/music/music-speakers/md-7w/compatibility

Where the Nokia N810 Internet Tablet and Nokia N810 WiMAX Edition are both listed prominently.. thereby making any casual person assume they should just work by default. There's also some some small print way at the bottom to disclaim the obvious assumption any casual user might make:



Given all that, I'd say that they've effectively disclaimed away their deceptive attempt to make it look compatible by default--which it's not. Any need to hack or tinker on your own part to make it work is not the same as being compatible.

exactly my point

i paid a lot of money for the speakers -why did nokia just come straight out and say -no compatiability

in fact i did not go to the nokia europe site but to all the review sites that are promoting the n810 and md-7w as being compatiable

http://www.pcmall.com/pcmall/shop/detail.asp?dpno=7437829&Redir=1&description=Nokia%20Networks-MD-7W%20Bluetooth%20Speakers-Speakers

[yukop4]

me too-keep the post going-who knows i just might get nokia to fix the problem

definitely worth a try

[yukop4]

I hope this situation will find speedy resolution for you, yukop4.

hey me too keep the post going

hopefully nokia will fix the problem soon

[yukop4]

hey me too keep the post going

hopefully nokia will fix the problem soon

another reply from nokia

looks like they are trying to help

Reference no. : SR 1-6758187081

Hi Edward,

Thanks for your reply with the additional details.

I have escalated this matter to the relevant department to look into. Rest assured that you will be contacted at the soonest possible when any information is received.

Your kind patience and co-operation is truly appreciated, Edward. I apologize for the inconvenience.

Do you know you can now update your phone software at your own convenience?
Visit www.nokia.com.au/support to check if your phone model is supported and download the "Nokia Software Updater".

Kind regards,

Naz
Nokia Careline
Please contact us at 1300 366 733
www.nokia.com.au/support

[THREAD ID:1-33RLPCE]

[YoDude]

another reply from nokia

looks like they are trying to help

Reference no. : SR 1-6758187081

Hi Edward,

Thanks for your reply with the additional details.

I have escalated this matter to the relevant department to look into. Rest assured that you will be contacted at the soonest possible when any information is received.

Your kind patience and co-operation is truly appreciated, Edward. I apologize for the inconvenience.

Do you know you can now update your phone software at your own convenience?
Visit www.nokia.com.au/support (http://www.nokia.com.au/support) to check if your phone model is supported and download the "Nokia Software Updater".

Kind regards,

Naz
Nokia Careline
Please contact us at 1300 366 733
www.nokia.com.au/support (http://www.nokia.com.au/support)

[THREAD ID:1-33RLPCE]

I guess they wouldn't have helped if it were not for this thread. :rolleyes:

Thanks for sharing. :)

[danramos]

I dunno. I translated that canned email as 'eh.. we'll look into it. Don't call us, we'll call you.' Doesn't mean they're not looking into it, but it just feels like an ingenuous canned response to tell you to just sit back and relax.

But anyhow, I think supposedly Freemantle will fix this (drink) on N8x0 models... no thanks to Nokia for fixing it, though, it falls to the community since they're not doing Freemantle themselves. No matter how you look at it, Nokia never made the N810 models compatible--they leave it to YOU to make it compatible.

[yukop4]

I dunno. I translated that canned email as 'eh.. we'll look into it. Don't call us, we'll call you.' Doesn't mean they're not looking into it, but it just feels like an ingenuous canned response to tell you to just sit back and relax.

But anyhow, I think supposedly Freemantle will fix this (drink) on N8x0 models... no thanks to Nokia for fixing it, though, it falls to the community since they're not doing Freemantle themselves. No matter how you look at it, Nokia never made the N810 models compatible--they leave it to YOU to make it compatible.

hi

thanks for your support

it was the same with the gps-5 minutes to start up -ridiculous-only now has it improved with the new updated minigps app-30 sec startup

if you say nothing, take no action it gets the flick

nokia have got to pitch in because at the end of the day it is their product that benefits

[yukop4]

Reference SR : 1-6758187081

Hi Edward,

Hope everything is well with you.

With regard to your concern, we truly apologise for the delay. The matter is being investigated and please be assured that we are making all possible attempts to get your matter resolved. We will get back to you as quickly as we can.

Your patience and reverence is highly appreciated.

I do apologise for the delay, Edward.
my third email from nokia

still no assistance



Thank you for emailing Nokia Careline, Edward!

Do you know you can now update your phone software at your own convenience?
Visit www.nokia.com.au/support to check if your phone model is supported and download the "Nokia Software Updater".

Kind regards,

Mia
Nokia Careline
Please contact us at 1300 366 733
www.nokia.com.au/support

[THREAD ID:1-33RLPCE]