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View Full Version : Which NOKIA Facility in USA Repairs the 770?


Wireless
12-05-2006, 07:24 PM
This is my second NOKIA 770 that has to go in for service (WSO my screen displays all white. anyone ever heard of this? LOL :) ). Now, as an experienced defective 770 owner, I dont wish to make the same mistake twice. My first time, I used the online Repair Site at the www.nokiausa.com site and they had me send it to Melbourne Fla. I was then informed it had to go to TEXAS. Well, now this time, I see in the Reapir Website, they list the 770 and it this time stold me to send it to:
NOKIA Auth Repair Center
C/O ENTRONIX
12999 Wilfred LA North
Suite 100
Rogers MN 55374-4589

Ok, sounds good, even a new address and company. Thought I was on to something. Well, to be safe, I sent a very explicit email to NOKIA saying that I had been run around before and did not want to waste 7 days repair time because I sent to the wrong place. So what do I get:
Ron, in order to have your Nokia 770 Internet Tablet replaced, we recommend sending the device to the address listed below:

Nokia Authorized Repair Center
AC/O Palo
2914 Green Cove Road
Huntsville AL 35803-3526

"reccommend" that makes me feel like I received a definitive answer doesnt it? Anyway, does anyone know EXACTLY what NOKIA Authorized Repair Facility does definitely do the NOKIA n770?

Thanks guys n gals, Im near Wash DC BTW.

Peter The Plumber
12-05-2006, 09:05 PM
Anyway, does anyone know EXACTLY what NOKIA Authorized Repair Facility does definitely do the NOKIA n770?

Thanks guys n gals, Im near Wash DC BTW.

FWIW I jus t got mine back after a little over two weeks in Huntsville. It really po'd me because I sent it to them packed in the original shipping carton and overpack but I got it back in a cheesy bubble pack envelope. I digress. I sent mine to Palco in Huntsville. I had to bird dog it a little, it sat for a week "waiting for parts". I used the return form here <http://www.nokiausa.com/support/repair/repairform?esnImeiNumber=00164E9890F6&billZip=48152&modelNumber=N770&product_code=0631695&email=&standard_repair_location=PCA&protocol=>. I got there from here <http://www.nokiausa.com/support/repair/main/1,2846,,00.html>, using step 2. I used the mac address and my own zip of course. Good Luck!

Wireless
12-05-2006, 11:54 PM
Thanks Peter, thats good info. It confirms that Huntsville is the place to send to.
And I can expect a minimum of two weeks I am sure. Just a bit of info for those that may be sending to NOKIA, very dissapointing. I have a Phone that sent in 10-20 and recived on 10-23 per US Postal Delivery Confiormation. They then show it received on 11-08. Then I see that it was also sent to the wrong place and they sent it to another faculity (Alabama). It has now been sitting with WAITING FOR PARTS since 11/17. On about 11/27 I called and got Repair Escalation. They were very apologetic and said they would contact repair center and find out what is up. They would return call in 24 -48 hours. Well its now 12-06, no call and phone is still WAITING FOR PARTS>

NOKIA has gone to the dogs.