Brand new N800, Screen Calibration problem

[jbash]

UPS delivered my N800 a few hours ago. After charging I've found it almost unusable because the screen calibration is off and the control panel tool won't fix it.
The problem showed up trying to set the date. With a numeric key pad to enter the date I kept getting a '6' entered for March, even if I touched the screen (with the stylus) ABOVE the 3 box on the screen. (3 is above 6 on the N800 display, not like the numeric pad on my PC keyboard:-)

So I started hunting and found the control panel and the "screen calibration" tool. BUT, trying to enter the 2nd point (upper right) it keeps saying I have to 'tap closer to target 2' even thought I touch the stylus as exactly in the middle of the bulls eye as I can! It won't let me proceed so eventually I cancel.

Is this a hardware problem? I tried calling NokiaUSA but there 888# said support is open 9am-9pm (doesn't mention time zone but it was 9:55pm CDT when I called:-) So I will call in the morning but I suspect I'm looking at returning this for a new one? Bummer! I want to play with it NOW!

If there is a user fix I'd appreciate any help. I've searched this board and NokiaUSA FAQs. TIA,

jim n

[jonstatt]

I am afraid to say, this sounds like a hardware fault. The calibration screen is there to correct minor errors such as viewing a webpage with tiny numbered page links like on this forum. If you cannot even press the bullseye targets then something is wrong at the hardware level.

Good luck in sorting out a replacement!

[zuti]

The calibration on my N800 was totally off when I received it. And I really mean it. You could hear the tap-sound, the taps were being registered somewhere, but definitely not on the screen. You couldn't use the stylus for anything. I managed to get past the first boot and setup with the hardware keys, only to find out that even the calibration tool wouldn't start.

Last hope... reflash. (it's always really great to get to flash a brand new product). Luckily in my case this did the trick.
You could always try it, if you're not afraid.

PS. had to flash it twice, the first flash fixed the calibration issue, but broke the memory card mounting :)

[fizbah]

When you say you had to reflash it, do you mean you used the Nokia software updater?

I just got my "new" refurb N770 and it has the same problem, but reloading the software with the Nokia updater (and even downgrading then re-upgrading) hasn't fixed the screen calibration.