Handtec sourced N9 crashes thread

[HughF_UK]

I thought it appropriate to start a new thread for this so those of us in the uk can pool our thoughts and experiences.

Mine seems to lock up and become unresponsive when swiping sometimes, but the stock nokia apps seem reliable. Opening accuweather from the notifications screen just now caused the swipe to lock up and a reboot was required. The music app crashed whilst scrolling vertically too...

My amoled doesn't seem streaky, just a little pink on the tones, but I can live with that.

[jonquark]

I'm seeing the same thing (also bought from Handtec). Apparently though our variant of the N9 has an older firmware release:

http://talk.maemo.org/showpost.php?p=1115727&postcount=391

So I'm hoping a new firmware update will fix it for all of us...

[erendorn]

has anyone tried to flash with a recently downloaded firmware?

[HughF_UK]

I had my 1st random reboot just now, flicking through a facebook album...

I'm still on the fence about this... It is an awesome device, but I'm thinking that I might take the opportunity to use the distance selling regs to get a refund... Does anyone know the flashing instructions for the n9?

And has anyone spoke to handtec about it?

[jonquark]

And has anyone spoke to handtec about it?

Well I've seen this tweet:
https://twitter.com/#!/mikerstrong/status/131323805216935936

(I don't currently plan to return mine, I can live with it for now if I'm confident a firmware update will fix it. I need to do some more research tonight to try and determine if it will)

[ste-phan]

http://forum.meego.com/showthread.php?t=4728

Here you will find some guidance and reports of succesful flashing.

You will just need to find the correct firmware. The proposed 3rd party software tool, NaviFirm doesn't run correctly on my Windows machine.

[HughF_UK]

Is @MikerStrong active on here?

I will watch that tweet and see what handtec say... I don't want to reflash and risk damaging any warranty I may have with them, this isn't exactly a cheap device after all :)

[vitaminj]

My previous gripes are posted (http://talk.maemo.org/showpost.php?p=1116555&postcount=411) in the worldwide availability thread, but I had a good one earlier - web browser had stopped working so I thought "let's reboot", held down the power button, and instead of the Nokia logo sliding on I got a massively stretched black and white Store logo.

Yes I'm in two minds about either waiting for PR1.1 or hassling Handtec. Maybe I should just say "look, it's bust at the moment, and I'll send it back if the imminent PR1.1 doesn't fix it". Would help if we got a steer on how close PR1.1 is. Are they just preparing it, after the N950 version was released, or are they using the N950 as a release candidate, and possibly changing it before release to N9?

I think there isn't an official reflasher at the moment (until PR1.1?) - you have to get images off Navifirm apparently, which isn't something I really want to meddle with.

[vitaminj]

@mikerstrong is strongm (http://talk.maemo.org/member.php?u=31079) on here
I've just +1 tweeted them too. Will badger in a more official capacity later.

Also, I should note that my installation issues with dev mode and store apps have gone away for me now - Nokia must have been tinkering about on the backend.

So, having made peace with the smeary screen, my "only" issues are app shutdowns and system freezes/reboots. Hmm.

[strongm]

Is @MikerStrong active on here?

Yes, I am ...

[HughF_UK]

My dev mode and store apps worked fine out of the box (I unpacked about 7pm last night) and again, my 'only' issues are app shutdown and system freezes/reboots, same as you :)

[strongm]

Does anyone know the flashing instructions for the n9?

Here's (http://talk.maemo.org/showpost.php?p=1116632&postcount=696) what I did to recover my completely locked up, dead N9.

[vitaminj]

Meanwhile, on Twitter (http://www.tweetdeck.com/twitter/handtec/~hovqU)
If device is faulty you can return back we can exchange when stock comes back in or refund within the first 28 days, Please email http://support@handtec.co.uk they will be able to help

and I said (https://twitter.com/stephenspencer/status/131344967686828032)
thanks for the info- I'll wait for the imminent firmware update (is v.good on N950) and if it's still misbehaving I'll get in touch

[DanielW]

I got an N9 from a different Source, But same country variant and software version. Mine is stable, so I am not so sure it has anything to do with the software.

Maybe handtec got a bad batch? Could comparing IMEI numbers help?

[vitaminj]

Here's (http://talk.maemo.org/showpost.php?p=1116632&postcount=696) what I did to recover my completely locked up, dead N9.

And the million dollar question is ... do you have fewer/no crashes now?

[HughF_UK]

Does anyone elses handtec device do this with minimized running apps? Does it with all of them... haven't tried a reboot yet

https://lh5.googleusercontent.com/-TMV9pXi4VI0/Tq_q0LHByOI/AAAAAAAABXk/XtovhuXN5wc/s800/20111101_001.jpg

If I zoom down one size, it displays normally... Wasn't doing it earlier...

Edit is: reboot fixed it - yet again, roll on PR1.1

[strongm]

And the million dollar question is ... do you have fewer/no crashes now?

It's the original firmware, so sadly I still get application crashes. Don't appear to be getting OS crashes though.

I need to debate whether I'm prepared to wait for PR1.1 or to take up Handtec's offer of a replacement (eventually, if they get any more handsets)

[jonquark]

On Quim Gil's advice:
https://twitter.com/#!/quimgil/status/131368859562291200

I've tweeted to Nokia Care (@nokiahelps):
https://twitter.com/#!/jonquark/status/131373643749015552

If it's still not clear to me what to do this evening, I'll start a thread (if no-one beats me to it) in the support forums linked from here:
http://europe.nokia.com/support/product-support/n9

[vitaminj]

I've tweeted to Nokia Care (@nokiahelps):
https://twitter.com/#!/jonquark/status/131373643749015552

Actually, I don't think it does have prerelease firmware. The 001 is the variant, not any kind of version number and the rest matches the standard N9 "PR1.0"

[HughF_UK]

I took the plunge and took some scissors to my sim, so my N9 is now on O2... seems marginally less crashy with a sim in it...

[vitaminj]

I'm now occasionally getting ~30x30px square glitches in random places when scrolling lists. This leans me heavily towards hardware issue (dodgy ram or vram) rather than firmware issue, esp. given the history of firmwares that were rock solid on N950.

How have they managed to get a batch of knackered phones though?! Someone in the factory sneezed with all the cases open and then shipped them all off to the UK?

[the_Wildgoose]

Just a datapoint, but I have had my Handtec sourced N9 since Sat and whilst I haven't caned it, it's not done something to me that I would describe as "crashing" in that time

The only glitches I have had are
- the US News widget (AP news) was crashing when I viewed the Technology page yesterday (probably some specific article on there choking it). Has been fine other days. Given up using it since it's US focused..

- My acuweather widget stopped updating yesterday. Read here that others have seen the same. Reboot and it was fine.

- I added the BBC news as a frontpage news feed. Doesn't obviously update unless I push the refresh button (should it?)

I have a "Three" SIM in which I'm testing while I consider moving from Vodafone. £25/month for near unlimited calls, unlimited texts and unlimited data with no tethering limitations. I found a page which claims you will get £4/month off for paying via direct debit... Have no worse reception - possibly better than Vodafone... (London area, near Wimbledon)

I have setup the Nokia link, imap email account with "always up to date" set, a SIP phone account to my asterisk server and Skype. I have done lots of syncs to the Nokia ovi contacts, and also to my old nokia phone. Played a bunch with the mail. Made a bunch of phone calls and txts to both SMS and Skype recipients. Made a 10 min Skype call. Played some of the games for a bit.

What I don't have setup is Facebook or Twitter.

I generally close all the apps down when not in use, but I have had a dozen things open such as browser windows (visiting things like google maps should cane it a bit.. note you need to go to http://www.google.com/maps/m or it doesn't work...)


I have the same software version as someone else reported earlier in the thread. Anyone got something reproducible that I can try to crash it?

[vitaminj]

Thanks for that - good to know they're not all faulty.
You'd definitely know if you were getting the same problems, unfortunately it's not reproducible, it will just freeze or reboot right in the middle of you doing something perfectly normal. Or give you display glitches that shouldn't be there.

Your issues are software related I think:
Accuweather sometimes chokes until reboot - this is fixed in PR1.1
BBC feed update - have you set up auto updates inside settings -> applications?

Sounds like we need to get on the e-blower to Handtec?

[corsac]

I took the plunge and took some scissors to my sim, so my N9 is now on O2... seems marginally less crashy with a sim in it...

It'd help to know if other people experiencing crashes have them with or without SIM. I'm supposed to receive an N9 from Handtec soon, so I'll try both and report back.

[aegis]

My experience so far with my Handtec supplied N9 has been pretty much identical to the_Wildgoose also. I've not had a crash or a hang though I do get the occasional slow down, particularly when it can't find a 3G signal.

The office here is in an old gritstone mill with thick walls and barely any phone signal gets in. My N9 (on Three) is often stuck saying 'Emergency Calls Only'. My C7 used to hold on to 1 bar btw so I'm not sure if Nokia's all polycarbonate body is of great benefit for phone signal strength. You regularly see phone owners (iPhone, old Nokia, HTC, all networks - doesn't matter) run for the door to stand outside the building to get a signal. :(

Mine is also running a SIP account (sipgate) and Skype and Twitter and Facebook + 3 IMAP4 mail accounts. There's 8-12 open apps running. The SIP account has been pretty flawless once I worked out to use a different port to the 'landline' SIP phones in the office.

[HughF_UK]

I have yet to experience display glitches... do you have a picture or video of what yours did?

[dubious_dog]

Hello everyone,

Just a heads up, I'm supposed to received my N9 from Handtec today and will report back if there are any issues with my phone. Hopefully that all these issues are just software related that can be simply ironed out when the upcoming firmware (PR 1.1) is released.

Does anyone know when is the new firmware is going to be released?

If this would make any difference, I'm located in Canada and my carrier is Telus Mobility.

[vitaminj]

I started without a sim. It rebooted when I tried to install developer mode - I'm fairly sure the sim was still out at that point.
I have since been using it with a manually-cut sim, and it's still crashy.
Just in case, I'm going to try it without sim for a while, but I think this is a red herring.

[vitaminj]

I have yet to experience display glitches... do you have a picture or video of what yours did?

I've only had it happen a few times, and go away fairly quickly, so I haven't captured it yet (no separate camera with me at the mo).
I've had small squares of solid colour pop up and then go away while scrolling in the Store and Email. And then shearing where parts of the screen scroll and others are left behind whilst in Email and Web.

[strongm]

It'd help to know if other people experiencing crashes have them with or without SIM.

Both with and without on mine.

Of course for most of today it's been fine. Except Ovi Store, which keeps hanging. But I'm not doing too much with it at the moment, light use only, so not representative.

[strongm]

How have they managed to get a batch of knackered phones though?!?

This is an important question - a cynic might suggest that this was how Handtec (unknowingly) managed to get hold of 64Gb stock whilst noone else in the Uk could ...

[jonquark]

I've only used the N9 with the micro-sim in, I put it in before turning it on for the first time. Symptom here is random reboots; I'm surfing the web or using the builtin twitter/facebook apps and suddenly the phone resets.

I've not seen any display glitches et...

[vitaminj]

Yep, there you go. Just loaded up "a bunch of stuff" (web, accounts, store, twitter, facebook, settings), pressed refresh on the feed homescreen and poked at settings and it rebooted.
Back in with the sim...

[HughF_UK]

Seems like most of us are experiencing the same reboot causes... Mine just did it when using the facebook app.

It hasn't frozen yet though with the SIM in, just random reboots (like my overclocked n900 :P )

We need to make sure handtec customer support see this thread...

[jonquark]

Actually, I don't think it does have prerelease firmware. The 001 is the variant, not any kind of version number and the rest matches the standard N9 "PR1.0"

Yes, apologies.

I didn't have access to Navifirm or a Window PC, I was basing my comment on this post:
http://talk.maemo.org/showpost.php?p=1115727&postcount=391

Now I've tracked down a Windows PC and installed navifirm (and the .net 2.0 redistributable) and I can't see a difference between the version numbers for our variant and other people (who don't seem to be having issues).

I'm uncertain whether I think it's hardware or software, hence I'm torn about returning the device at this stage.

[strongm]

Hmm - all the signs are definitely beginning to say hardware to me (at least as far as my N9 is concerned)

[jonquark]

Hmm - all the signs are definitely beginning to say hardware to me (at least as far as my N9 is concerned)

What makes you say that? In the hardware column seems to be that other people running similar software are not experiencing the problem. On the other hand, the "instant reboot" seems too consistent a symptom for dodgy RAM. I've have expected more screen/disk corruption and hangs.

[bobh]

This is an important question - a cynic might suggest that this was how Handtec (unknowingly) managed to get hold of 64Gb stock whilst noone else in the Uk could ...

A company I worked for once had a gate array chip go obsolete. Didn't buy any "last stock" as they thought the product was dead. Of course they subsequently got a big order.

Rather than do a hurried re-design, they bought some chips on the "grey market", and most of them did not work. Weird problems that boiled down to the chips not having all of the pins hooked up internally.

They must have been rejects that somebody picked up and sold. So it does happen.

[sunc]

It might not be Handtec specific problem as I'm getting occasional reboots and lockups as well, bought the N9 from the official retailer here.

The lockups seem to be related to window manager, as they have always happened on a swipe; and the vkb appears to be working if open (there is haptic feedback but the screen is not updated). Edit: On a second though, the lockups remind me the notorious nVidia "freeze bug", thus a driver issue.

[HughF_UK]

I'm thinking mine isn't hardware related. I just played five mins of nfs and real golf, thinking that would tax the cpu gpu and vram etc... no crashes.

[jah25]

Got my handtec N9 up and running and it's like it's booby-trapped, took me 20-30 minutes just to get through the initial setup as it kept freezing on the country and language selections. I really hope it's just a software issue, don't want to send it back, it's so beautiful... Has flashing worked for people? And is there a clear how-to? I've only seen a couple posts that are hard to follow on forum.meego

[moepda]

this thread is most disheartening...

looking at potentially using handtec myself i find it worrying to read the problems many are having with these n9 handsets.
I really hope you all find it is software and not hardware issues as the phone sounds a total nightmare so far from reboots,hangs ,screen graining to scratched/chipped screens ! surely it cant get any worse ? only better please !!

[strongm]

>What makes you say that?

Let's pretend that the 1Gb of app memory is divided into banks.

And let's pretend that we have an OS that pages apps into and out of memory as and when required

And let's pretens the OS is multitasking and deals with protected memory

Now let's starts an app. It *might* or might not attempt to load (some of itself) into the dodgy page of memory.

If it *does* that would cause it to abend. But the excellent OS would prevent this from affecting other apps.

If it does not, the app starts OK. But parts off it might get paged out of memory and then paged back in to the dud page as we continue to use the phone and launch and stop other apps. If it pages into the dud page, we abend.

The OS itself might get paged into the dud page, which will casue an OS reboot.

Frankly the symptoms I'm seeing fairly closely match this scenario. I think I have at least some dud RAM ( and cannot as reasonably be explained away as a software issue)

[strongm]

Has flashing worked for people?

No.

And is there a clear how-to?

I posted links earlier to around about the clearest how-to that I found and used

[strongm]

as I'm getting occasional reboots and lockups .

This isn't sounding like what we Handtec stock users are suffering from.

[dubious_dog]

Hello everyone,

So I've received my phone this afternoon from handtec and have been playing with it since then.

Just to report to you guys that I do not have these random reboot problems at all (well the phone rebooted once, while I was playing around with the AP News application , but have not encountered any other reboots/freezes since then)

I do not use facebook or twitter at all, if that's gonna make any difference. So far I'm loving this phone, especially the UI.

PS: but to be honest with you guys, I'm leaning towards software problem, rather than the hardware itself.

The only thing that bothers me at the moment is when I go to a very very dark room (almost pitch black), you can see that the display has a little bit of pink/purple tinge on the top left hand corner.

[geohsia]

Someone a while back mentioned that the Handtec batch was made in Finland. Is that true are are these from China? Just trying to isolate the source of the batches. I was ready to pull the trigger on my order but now I'm going to wait. Hopefully this is a sw issue but the isolated nature of this seems to indicate hardware.

[dubious_dog]

My phone says Made in Finland, both on the box and SIM tray stickers

[PhatApteryx]

Just adding a different voice here... I have a 64gb N9 from Expansys - shipped to NZ from Singapore, Chinese made unit. Been using for 5 days now with no real issues to speak of - One slowdown\freeze once on a swipe, but not easy to tell otherwise. It does sound interesting that one supplier would have a bad batch & not another... I would lean to this being wider than Handtec-supplied devices though & more likely software.

[caa]

I thought it appropriate to start a new thread for this so those of us in the uk can pool our thoughts and experiences.


Thanks for creating the thread.

I noticed my network O2 appears as an icon in the applications list, is this normal for everyone else?

I will list the following variables in case anyone can spot a pattern:

Source of purchase: Handtec
Network: O2 (Yes I know others have experienced same issues without SIM card )
SIM: Cut-down via micro SIM cutter.
Product Variant: 059J1V4 - RM-696 NDT AUSTRIA BLACK 64GB
Regional Settings: UK
Reboot/freeze frequency: ~15 times per day.



I am now able to install from the Store again after enabling the 'synchronise time to server' option as someone mentioned in another thread.


I'm thinking mine isn't hardware related. I just played five mins of nfs and real golf, thinking that would tax the cpu gpu and vram etc... no crashes.


As strongm suggests, one area that probably wouldn't be taxed by the gaming aspect much is flash storage, so that is another possibility IF hardware is the cause (which would seem unlikely, though not impossible).

To people with display issues: I'm not noticing any AMOLED screen issues here so that could be manufacturing sample variance from wherever they are sourced from or just people with more sensitivity to certain screen textures/artefacts.

Also: Has anyone tried applying a different product variant firmware to their Austrian 059J1V4 64GB, such as the apparently reliable Denmark based 059L7R7 v10.2011.34-1.340.01.1 firmware? (Or is this something that will break the device?)



So I've received my phone this afternoon from handtec and have been playing with it since then.

Just to report to you guys that I do not have these random reboot problems at all (well the phone rebooted once, while I was playing around with the AP News application , but have not encountered any other reboots/freezes since then)


Which version (16GB/64GB) and/or product variant do you have? (Should be written on the SIM tray.)

Thanks.

[dubious_dog]

Thanks for creating the thread.

I noticed my network O2 appears as an icon in the applications list, is this normal for everyone else?

Also: Has anyone tried applying a different product variant firmware to their Austrian 059J1V4 64GB, such as the apparently reliable Denmark based 059L7R7 v10.2011.34-1.340.01.1 firmware? (Or is this something that will break the device?)

Which version (16GB/64GB) and/or product variant do you have? (Should be written on the SIM tray.)

Thanks.

I'm in Canada, and I also have my network Telus Mobility as an icon in the applications list. I think this is normal, as two of my previous phones also had an icon in the app list (Blackberry Bold and LG Optimus 3D)


I also have the same question as you, I wonder if we can flash a different region firmware? If yes, how do we do it?

I have the black 64GB from handtec and the product variant is 059J1V4 - RM-696 NDT AUSTRIA BLACK 64GB

PS: I just encountered another reboot :( , it happened when I was swiping from task manger to the app list (I had about 10 apps opened at the time).

[caa]

PS: I just encountered another reboot :( , it happened when I was swiping from task manger to the app list (I had about 10 apps opened at the time).

That's still far less frequent than our reboots, so it appears it is not all of that variant from that retailer that are afflicted by this issue in the same way.

Thanks for the info, as it may help to spot patterns.

[dubious_dog]

So what is the general consensus here? Are you guys going to wait for the firmware update or return the device?

PS: the same exact thing just happened again to me while opening about 10 - 13 apps (while I was swiping from the windows manager to the app list) the phone froze and i had to reboot the phone :(

The problem I have seems to be similar to someone posted in this heard earlier.

It might not be Handtec specific problem as I'm getting occasional reboots and lockups as well, bought the N9 from the official retailer here.

The lockups seem to be related to window manager, as they have always happened on a swipe; and the vkb appears to be working if open (there is haptic feedback but the screen is not updated). Edit: On a second though, the lockups remind me the notorious nVidia "freeze bug", thus a driver issue.

[geohsia]

My phone says Made in Finland, both on the box and SIM tray stickers

So far there has been no indication that the firmware is pre-release versus what was received in China. If anything my guess is that Finland would have the latest.

Maybe the factory in Finland got a bad batch of components.

[dubious_dog]

New article about PR1.1 from Neowin.net

http://www.neowin.net/news/nokia-meego-11-coming-by-year-end-packed-full-of-goodness

[jah25]

As an update, my phone froze 3 minutes into Angry Birds, countering the 'games are ok' theory. It also freezes more than every other time I boot up after forcing it to power down from a previous freeze. Another strange action is that it often reboots when I try to power it off. Is that a feature and I'm just using the power button the wrong way, or is it failing to reboot?!

I suppose I can wait a week or so and see if any news comes along, after that I'll send it back. Fingers crossed it all works out.

[corsac]

Can this be related to the temperature, too? Does it crash more when hot than when idle?

[vitaminj]

I'm get about 8 reboots a day, let's say, to give a frequency to this. Mostly when I've opened a bunch of stuff am am using it "heavily", but once it was just sitting there "doing nothing".
And to jah25, I get double-boots and shutdown-reboots too. It's not a feature - it's supposed to stay off! I assume that it just triggers whatever's bad while it's shutting down and so reboots at that point.

[corsac]

Oh, and do you have a way to get some logs and some “reboot reason”?

[the_Wildgoose]

I know it doesn't help that much, but just to compare my Handtec phone with the reports here:

- I have *never* had a spontaneous reboot or freeze. Phone has never done anything more than very slightly lag while scrolling

- I was pushing it reasonably hard listening to the Ovi music thing for some hours yesterday.
- *Whilst* listening to music I opened up the new Linux Magazine PDF from email. This thing is a monster and makes my Macbook Pro freeze on page turns... It took a few seconds to flip to each page on the N9, annoying, but usable at a pinch. I got small glitches in music playback during that time - annoying but bearable given how I was torturing the device

- Compared with my previous report someone pointed out the option to setup feed refresh freq and so I withdraw that as not updating (I had it set to manual update...). So seems to be working fine


So, all in all *extremely* happy with my N9. Oh and sports tracker was released yesterday, so now ecstatic! Top it off that ebuddy announced they will support the N9 with their multi-network chat thing (whatsapp look alike thing) .... All I'm missing is iplayer...

[vitaminj]

Yep, stuttering audio when you give it a kicking is a Maemo staple unfortunately. But fairly understandable.

So, given that we don't have hundreds of people in here complaining, and that you and some others have perfectly fine devices, I'm gonna play the "small subset of the batch have a hardware failure" card (it's pretty damn obvious now) and give Handtec an email.

Might take them up on their refund offer given it's unclear when they're getting stock compared to other retailers and maybe I can get a new one quicker from someone else?

[HughF_UK]

I have had about 3-5 reboots a day, I also have the reboot whilst powering down thing.

It locked up when receiving a call yesterday and rebooted when using the twitter app just now.

I'm on the fence about returning it, I really like the device... Any news when we might expect pr-1.1?

[vitaminj]

Not as soon as we'd hope (http://www.neowin.net/news/nokia-meego-11-coming-by-year-end-packed-full-of-goodness), by the looks of it

[aegis]

@vitaminj, HughF_UK and the others suffering, it must be damned annoying but others like myself who got an N9 from Handtec aren't suffering any of those problems. It's been totally solid in fact for me which is more than I was expecting to be honest from a 1.0 Nokia release.

I wonder if, when you've had a crash, there isn't something recorded in /var/log/* eg in /var/log/syslog ??

Maybe it's one app causing the problems that I and the non-crashees aren't using rather than a hardware problem ?

[HughF_UK]

Hmmm... pre filled in the RMA form from handtec... Waiting for the micro sim to regular sim adapter to arrive so I can use the 900 again :)

[HughF_UK]

@vitaminj, HughF_UK and the others suffering, it must be damned annoying but others like myself who got an N9 from Handtec aren't suffering any of those problems. It's been totally solid in fact for me which is more than I was expecting to be honest from a 1.0 Nokia release.

I wonder if, when you've had a crash, there isn't something recorded in /var/log/* eg in /var/log/syslog ??

Maybe it's one app causing the problems that I and the non-crashees aren't using rather than a hardware problem ?

I'm going to try disabling my twitter account, I think that could possibly be a culprit...

[cpitchford]

Received my N9 last night.. 64G Austria Black model, which seems to match the handtec batch's product code though I bought it from a different supplier.

It "black screened of death" within an hour of use. It has rebooted maybe 60 times now. It "locks" up whilst showing the clock on a locked screen.. Can't unlock the screen even though the clock continues to update and move?! Every app is crashing, browser, contacts (about 3/5 opens will close when selecting any contact) even the xterm in dev mode crashes.. even if I'm not typing/running anything?!?!?

It's a really tough call.. I remember the pm settings for the N900 that solved random reboots with PR1.0 and that there was a fix in the next release.. but I have a suspicion my device might really be hosed and a new release won't fix this flaw..

I expected a few bugs, but its in a whole other level of crashiness.. About the only app that hasn't crashed yet is the clock app :(

I've seen graphics errors. Not so much lagging when scrolling, but mis-shaped apps.. apps that fill a quarter of the screen (I downloaded a file manager app and that was the first time I saw the error, though I've seen it a few time since)

Having had it out of the box for less than 24 hours (and having had to reflash once already) I'm going to see if I can pull some debug stuff out this evening when I get home..

I guess I'm asking if this crazy level unreliable-ness matches what is being talked about here, or if maybe I've got more than firmware bug problems :(

[afaq]

Have mine from Dubai, direct from Nokia and have had no issues. Phones been running for 3 days without a reboot. Made in China.

[HughF_UK]

Received my N9 last night.. 64G Austria Black model, which seems to match the handtec batch's product code though I bought it from a different supplier.

It "black screened of death" within an hour of use. It has rebooted maybe 60 times now. It "locks" up whilst showing the clock on a locked screen.. Can't unlock the screen even though the clock continues to update and move?! Every app is crashing, browser, contacts (about 3/5 opens will close when selecting any contact) even the xterm in dev mode crashes.. even if I'm not typing/running anything?!?!?

It's a really tough call.. I remember the pm settings for the N900 that solved random reboots with PR1.0 and that there was a fix in the next release.. but I have a suspicion my device might really be hosed and a new release won't fix this flaw..

I expected a few bugs, but its in a whole other level of crashiness.. About the only app that hasn't crashed yet is the clock app :(

I've seen graphics errors. Not so much lagging when scrolling, but mis-shaped apps.. apps that fill a quarter of the screen (I downloaded a file manager app and that was the first time I saw the error, though I've seen it a few time since)

Having had it out of the box for less than 24 hours (and having had to reflash once already) I'm going to see if I can pull some debug stuff out this evening when I get home..

I guess I'm asking if this crazy level unreliable-ness matches what is being talked about here, or if maybe I've got more than firmware bug problems :(

Sounds about 50% worse than mine. Mine has never failed to come out of lock screen and I only saw graphics artifacts once...

[trbs]

Just got my 64GB N9 today from handtech.

Overall the device is working perfectly but I see two major problems:

1. Reboots, got about 4 to 6 reboots now in less then one day of use. That said last couple of hours I had none.

2. Applications crash, mostly the vendor installed games.. almost all crash for no apparent reason.. I also had the contact application crash while adding a nice contact.

[kiwicelt]

Just got my Black 64gb today from phonesonline.ie and have been experiencing regular crashes and reboots for the last 8 hours of so..
Quite annoyed but am tempted to wait for 1.1 if it's purely crashy firmware.

Has crashed with 3rd party and nokia software equally and reboots more than just freezing:(

[jonquark]

Quite annoyed but am tempted to wait if 1.1 if it's purely crashy firmware.


We don't currently know whether it's software or hardware. Earlier assertions that the firmware was a pre-release version (which I repeated before verifying) turned out to be incorrect.

I'm leaning towards returning my device at the moment.

[zapotek]

mine came to day i dont have any crashes and reboots 16g black made in finland EU model

[jah25]

I've seen an improvement in stability today, but the trade off has been that the web browser won't open! Fighting with this phone has actually become entertaining...

[sunc]

Just to add data points, mine says Made in Finland, 059J187 64GB Black, firmware version 10.2011.34-1_PR_001

The reboots are once a couple of days or so, although yesterday it rebooted twice. Lockups even less often. It's not that bad but still annoying, I really hope it's software not hardware issue. Gonna take a peek at logs when it reboots again.

[Faz]

Received my N9 last night.. 64G Austria Black model, which seems to match the handtec batch's product code though I bought it from a different supplier.

It "black screened of death" within an hour of use. It has rebooted maybe 60 times now. It "locks" up whilst showing the clock on a locked screen.. Can't unlock the screen even though the clock continues to update and move?! Every app is crashing, browser, contacts (about 3/5 opens will close when selecting any contact) even the xterm in dev mode crashes.. even if I'm not typing/running anything?!?!?

It's a really tough call.. I remember the pm settings for the N900 that solved random reboots with PR1.0 and that there was a fix in the next release.. but I have a suspicion my device might really be hosed and a new release won't fix this flaw..

I expected a few bugs, but its in a whole other level of crashiness.. About the only app that hasn't crashed yet is the clock app :(

I've seen graphics errors. Not so much lagging when scrolling, but mis-shaped apps.. apps that fill a quarter of the screen (I downloaded a file manager app and that was the first time I saw the error, though I've seen it a few time since)

Having had it out of the box for less than 24 hours (and having had to reflash once already) I'm going to see if I can pull some debug stuff out this evening when I get home..

I guess I'm asking if this crazy level unreliable-ness matches what is being talked about here, or if maybe I've got more than firmware bug problems :(

This actually sounds better than my experience, honest.
64GB from Handtec, Austrian, received Monday.

I have also flashed it a good number of times, always using the same firmware version, sometimes followed by eMMC (before reboot) and sometimes without.
More often than not the flash process failed at various points, alas no patterns observed. Sometimes failing at the beginning, sometimes at the finalizing stage, or anywhere in between.

Constant:
No SIM card used at all.

Variables:
2 different laptops

Dell Vostro 1510 / Windows XP 32-bit
HP Envy 17 / Windows 7 64-bit


Tried various USB ports on both.

After one failed flashing it wouldn't boot past the Nokia logo. Finally recovered by flashing (when it chose to complete) by adding -c to perform a cold flash.

My deduction is that this has to be some kind of hardware fault as no change in symptoms even after successful flashes.

I am very happy with Handtec's service and believe this is just bad luck.
However, in order to avoid potential complications with their faulty goods procedure (28 day window I think) I intend getting a replacement as soon as possible, stock permitting.
I don't see the point in holding out for the new firmware, whenever this may be, as a) It's currently just a paper weight, b) Can't see how it can be a software fault as my (successful) firmware flashes have made zero difference.

My cynical side reckons this could even, just possibly be, part of Elop's cunning plan to ensure the N9 fails, e.g. lowering the QA bar. But I'd rather remain positive and look forward to replacement. If I get impatient I may just have to source a 770 to complete my tablet family! OCD? :rolleyes:

[trbs]

Completing my info:

Made in Finland, N9 64GB Black, firmware version 10.2011.34-1_PR_001

Going by the maps preloaded in the maps application it looks like this is a version from Austria.

Really wondering what's causing these crashes... I have found no clue's in either dmesg or /var/log/syslog. No ecc errors like I read somewhere or other messages indicating a problem...

[cpitchford]

The only third party app I've installed was a file browser app, which I've not needed to actually use yet.. Apps are crashing with such regularity its scary. I would expect if it were RAM issues, there would be kernel table inconsistencies, and killed processes would be reported in dmesg, instead they just stop, or rather I've not found what caused exit (SEGV, ILL, BUS etc)

The phone app crashes whilst I'm entering a phone number, the N9 simple cannot be this wildly unstable? The product code, for those who don't know is a number (starting 0) printed on the SIM tray.. This will identify the regional varient of the device..

The Handtec devices (and mine, unfortunately) all seem to be the Austrian 64 black device with code 059J1V4.. Maybe it really is localised to just this model? Does anyone else suffer many many random reboots on a device with a different code (any 16gb owners as affected?)

/sys/kernel/pm_debug looks like it might be interesting
Where's the bootreason and dsme logs gone on this device?! dammit! More investigating to do

[jpfsn]

Hi, firstly I'm genuinely sorry for you guys that are having problems with your new N9. I've been reading the posts here, so just in case it helps anyone go through a process of elimination, I summarise my [fault free] N9 details below:

1. To be clear 'fault free' means no reboots, freezes, or distortion issues. No material lags.

2. Source: Handtec.co.uk - arrived Monday 31/10/11. Arrived in good order, but noticed no seal on the Nokia box. ?

3. Product: Nokia N9 64gb. Made in Finland. Version: 10.2011.34-1_PR_001

4. Developer mode: OFF

5. All Stock (out of box) apps work fine

6. All downloaded apps (see below) also work fine

fMobi, qTranslate, Converter, City Scene, Shortcuts, File Manager, Filebox.

7. Issues? Well Accuweather caused a slight stall when first opened. So did AP mobile. One-off incidents.

8. Max number of apps open at one time (so far); probably about 8.

9. Accounts: Facebook, Flickr, Google, Mail for Exchange (google), Nokia account, IMAP email, Skype, Twitter and YouTube.

I think most people on here have been drooling to get an N9 for a long time. Me included. I think if you are experiencing some of the problems described in this thread, you should take a cold dispassionate view. Would you accept any product that behaved that way...answer would be no. It's obvious that some of you have been very unlucky and it's still uncertain what's causing the problem, but if there are N9s that are working fine, don't suffer indefinitely. It's a beautiful product and you should all be enjoying the most of it.

Footnote: Expansys.co.uk was due to have 16gb versions in stock on 3 November.

If I can of any further help, give me a shout. I'm subscribed to this thread and at twitter Horizon_fall

[caa]

My deduction is that this has to be some kind of hardware fault as no change in symptoms even after successful flashes.


Well presumably you are flashing with the same firmware that was on there originally, so it could still be firmware, I still think we cannot be sure either way yet.

Also, I suspect that even when flashing the device, some files or settings etc are still being left on the device (only in some specific directories) from the previous installation. This doesn't help when trying to 'clean the slate' as we do not know what files are hanging around from before, potentially causing issues.

We don't currently know whether it's software or hardware. Earlier assertions that the firmware was a pre-release version (which I repeated before verifying) turned out to be incorrect.

I'm leaning towards returning my device at the moment.

I agree that we don't know cause. However, for some reason I am suspicious of the firmware filename using the words legacy and oem1, (DFL61_HARMATTAN_10.2011.34-1_PR_LEGACY_001-OEM1-958_ARM.bin) and also I am sure there are other firmwares with minor build variations represented by the differing last three digits, but I could be wrong there.

(The per-region firmware situation from Nokia is completely inexplicable to me.)

Thanks

[jpfsn]

6. All downloaded apps (see below) also work fine

fMobi, qTranslate, Converter, City Scene, Shortcuts, File Manager, Filebox.

Just to add: all the apps from Ovi/Nokia store

[jpfsn]

Austrian 64 black device with code 059J1V4

Sorry to be stupid, but where did you see that product code? I have a reference "Material : 002X5G4" on the side of the Nokia box.

[cpitchford]

take the sim tray out of the phone. on the back of the tray is printed the product code in tiny print. it isnt actually printed on the handset itself, only on the plastic tray

[kiwicelt]

The Handtec devices (and mine, unfortunately) all seem to be the Austrian 64 black device with code 059J1V4..

Just checked the SIM tray and my number matches..All my contacts are gone after the last random reboot and the videos and music are getting recognized very intermittently...

[Faz]

Well presumably you are flashing with the same firmware that was on there originally, so it could still be firmware, I still think we cannot be sure either way yet.

Also, I suspect that even when flashing the device, some files or settings etc are still being left on the device (only in some specific directories) from the previous installation. This doesn't help when trying to 'clean the slate' as we do not know what files are hanging around from before, potentially causing issues.

...

I agree that we don't know cause. However, for some reason I am suspicious of the firmware filename using the words legacy and oem1, (DFL61_HARMATTAN_10.2011.34-1_PR_LEGACY_001-OEM1-958_ARM.bin) and also I am sure there are other firmwares with minor build variations represented by the differing last three digits, but I could be wrong there.

(The per-region firmware situation from Nokia is completely inexplicable to me.)

Thanks

You raise a number of interesting points.

Confirm flashing with same firmware.

When I used NaviFirm (http://www.symbian-toys.com/navifirm.aspx) to download the 2 main large firmware files I also fetched a number of other smaller files, no doubt system/config files as you say.

No idea how to apply these files too, but your are now tempting me to try another country variant. I'll hold you responsible only if outcome is positive! :D I don't recall any issues when I flashed my UK N900 to global variant.

My understanding is that the regional variations (ignoring network operator) is to ensure the most common language & input support files are provided within the limited space permitted in firmware images.

Also your point regarding "legacy" in the filename is very suspicious indeed!

[caa]

No idea how to apply these files too, but your are now tempting me to try another country variant. I'll hold you responsible only if outcome is positive! :D I don't recall any issues when I flashed my UK N900 to global variant.


Just to let you know I have another N9 64GB handset here, (exactly the same product variant 059J1V4), but purchased from a different store (in Germany).

This second handset does not exhibit the same behaviour at all, and has not crashed yet in around 12 hours, and is working smoothly/cleanly as some others have reported.

It could be a software corruption in the first handset causing the crashing or it could be a hardware level issue. With the second handset I kept the time synchronisation enabled from the beginning, so all Ovi Store downloads/installations worked correctly rather than breaking at the installation stage.

However, in the first handset I experienced some reboots before anything was installed, so that might rule out the 'software corruption from Ovi Store' theory.

At the moment, I have no choice but to keep the second handset and return the problematic first handset to Handtec.

I don't know if that helps anyone, as it's nothing we don't already know.

I would suggest returning the very frequently crashing handsets and purchasing from a different batch. :(

Thanks

[geohsia]

Just to let you know I have another N9 64GB handset here, (exactly the same product variant 059J1V4), but purchased from a different store (in Germany).

Can you confirm that both the exact same firmware version. Thx.

[corsac]

Ok, I received yesterday my N9 64G from handtec, and until now, no crash at all.

Firmware version: 10.2011.34-1_PR_001
Simcard Orange (France) (but was working without at the beginning)
Developer mode on since few minutes
One mail (IMAP) account


If I experience crashes, I'll report back, but for now the experience is just perfect. Currently listening to music (put around 25G of music on it this morning, no crash either).

[strongm]

>"small subset of the batch have a hardware failure"

I'm afraid that I have to concur. After far, far too many system rebots, hangs, application crashes, failure to launch both built-in and downloaded applications (actually, I suspect they are just crashing before they have a chance to show their GUI) etc, I have reverted to my N900 today, and will be contacting Handtec looking for a replacement that actually works.

[corsac]

Ok, so in fact I didn't yet enable developer mode. I tried to do it, it downloaded some apps, then rebooted, but entered a reboot loop, ending with:

Device is malfunctioning
You may try re-flashing the software.

then

Software problem (dnsmasq): too many reboots

[vitaminj]

Ouch. Send it back!
I was worried about the same thing when I got three reboots in a row, but thankfully it then started. After too many it will declare itself dead and won't bother trying to boot any more (as you've got).
You might be able to (cold?) flash it into life again, but it's not worth the effort, as there's clearly a fault.

[corsac]

I think it's too early to be sure. It was clearly functionning ok, and enabling developer mode leaded to that dnsmasq issue.

I'd clearly like to reflash it, but I can't seem to be able to find the N9 firmwares. Any idea?

[corsac]

By the way I don't have a windows machine so I can't use NavyFirm. Any idea how to get the firmware files?

[afaq]

Try this. Have not tried it but it has non window method too.

http://talk.maemo.org/showpost.php?p=1114837&postcount=591

[HughF_UK]

I have had 2 reboots in the last 24 hours, so not too bad. I've been using the twitter and facebook feed page a fair bit this morning and it hasn't crashed.

I also watched an episode of horizon last night and it did that just fine. I'm going to wait for the sim adapter (should be here today) then get the 900 back up and running, and send the N9 back for a refund/credit.

I adore the OS, hate the lack of a hardware keyboard, so might stick with the 900 for now, we'll see.

[corsac]

Try this. Have not tried it but it has non window method too.

http://talk.maemo.org/showpost.php?p=1114837&postcount=591

Thanks, but I do have the flasher, what am I missing is the firmware files. On the developper website the OneClick flasher is only for N950, not N9.

[corsac]

Thanks, but I do have the flasher, what am I missing is the firmware files. On the developper website the OneClick flasher is only for N950, not N9.

And I did find a place:

http://mrcrab.net/nokia/Nokia_N9.html?productType=RM-696&releaseID=6324395729&version=10.2011.34.1

The website doesn't completely look legit, but links are to Nokia servers (for example the Black 64GB variant points to http://nds2.fds-fire.nokia.com/fdp/interface/FiRe/2011/9/--FID--A0A22MUETOCUA/--LID--FiRe1314871641348/DFL61_HARMATTAN_10.2011.34-1_PR_LEGACY_001-OEM1-958_ARM.bin

I'll bite the bullet and try this...

[jah25]

Ok, so in fact I didn't yet enable developer mode. I tried to do it, it downloaded some apps, then rebooted, but entered a reboot loop, ending with:

Device is malfunctioning
You may try re-flashing the software.

then

Software problem (dnsmasq): too many reboots

Same here, I tried to enable developer mode and it will no longer boot, even flashing the rootfs and then emmc doesn't revive it, so now it's heading back to handtec. During the time the phone did work I found it very enjoyable so I will try again, hopefully the newer batches have better parts.

I'm holding to a theory that handtec's batch might have been corrupted on the journey back to Europe from Oz, some kind of temperature damage.

[HughF_UK]

That sounds a lot worse than mine, the first thing I did was enable dev mode :)

[corsac]

And I did find a place:

http://mrcrab.net/nokia/Nokia_N9.html?productType=RM-696&releaseID=6324395729&version=10.2011.34.1

The website doesn't completely look legit, but links are to Nokia servers (for example the Black 64GB variant points to http://nds2.fds-fire.nokia.com/fdp/interface/FiRe/2011/9/--FID--A0A22MUETOCUA/--LID--FiRe1314871641348/DFL61_HARMATTAN_10.2011.34-1_PR_LEGACY_001-OEM1-958_ARM.bin

I'll bite the bullet and try this...

Ok, it seems to have correctly worked, the device is back to functional state, I guess I'll wait a bit more before retrying developer mode.

[strongm]

Ok, so in fact I didn't yet enable developer mode. I tried to do it, it downloaded some apps, then rebooted, but entered a reboot loop, ending with:

Device is malfunctioning
You may try re-flashing the software.

then

Software problem (dnsmasq): too many reboots

That's exactly what happened to me (coincidental with me enabling Developer Mode). Well, one of the things.

[corsac]

That's exactly what happened to me (coincidental with me enabling Developer Mode). Well, one of the things.

How did you fix? Reflashing?

[strongm]

How did you fix? Reflashing?

Yes*, and I provided links earlier in this thread on how I did that, and what tools I used. Given your earlier comments about trying to get hold of a legitimate image, I'd advise the compeltely legitimate Navifirm tool I provided links for.


*Not really fixed. Just managed to bring the handset back to life - but with all the same problems (crashes, reboots, frozen apps, apps not launching) that I'd previously been experiencing still there.

I have now contacted Handtec to organise a replacement (hopefully - looks like I've got at least one more hurdle to jump: convincing the returns desk this is a real fault)

[rajil.s]

I have setup the Nokia link, imap email account with "always up to date" set, a SIP phone account to my asterisk server and Skype.

Sorry to be OT but how well is N9 working asterisk server? Any choppy calls similar to N900?

[trbs]

Hi all,

I had numerous (3 or 4) crashed of applications today. Mostly the webbrowser since I was using that a lot.

Also 1 reboot.

Now I looked in dmesg and I found a "SGX Hardware Recovery triggered" message.


[11461.732604] SGX Hardware Recovery triggered (from SGX_MISRHandler)
[11461.732696] PID = 2856, process name = fenix
[11461.732727] EVENT_STATUS = 0x20000000
[11461.732727] EVENT_STATUS2 = 0x00000008
[11461.732727] BIF_CTRL = 0x00000000
[11461.732727] BIF_INT_STAT = 0x00000000
[11461.732727] BIF_MEM_REQ_STAT = 0x00000000
[11461.732727] BIF_FAULT = 0x00000000
[11461.732757] CLKGATECTL = 0x00222220
[11461.732757] Last SGX microkernel status code: 0xad00009a
...
...
...
[11461.757171] [11461.295318] fenix[2856]: sgx_qblt_synchk
[11461.757171] syn addr:0d407738 rop/c: 0/ 0 wop/c: 0/ 0
[11461.757171] [11461.296142] fenix[2856]: sgx_qblt_synchk
[11461.757171] syn addr:0d400d80 rop/c: 0/ 0 wop/c: 0/ 0
[11461.757171] [11461.296325] fenix[2856]: sgx_qblt_synchk
[11461.757171] syn addr:0d400d08 rop/c: 0/ 0 wop/c: 0/ 0
[11461.757202] [11461.296386] fenix[2856]: sgx_qblt_synchk
[11461.757202] syn addr:0d400d38 rop/c: 0/ 0 wop/c: 0/ 0
[11461.757202] [11461.296661] fenix[2856]: sgx_qblt_synchk
[11461.757202] syn addr:0d405270 rop/c: 12/ 12 wop/c: 106/ 106
[11461.757202] [11461.296752] fenix[2856]: sgx_qblt_synchk
[11461.757232] syn addr:0d400d50 rop/c: 0/ 0 wop/c: 0/ 0
[11461.757232] [11461.296844] fenix[2856]: sgx_qblt_synchk
[11461.757232] syn addr:0d400d68 rop/c: 0/ 0 wop/c: 0/ 0
[11461.757232] [11461.297027] fenix[2856]: sgx_kick
[11461.757232] ctx 0f18c5c0
[11461.757232] [11461.307586] Xorg[52
[11461.757537] [11461.351440] Xorg[529]: sgx_qblt_synreq
[11461.757568] syn addr:0d400048 rop/c: 21/ 21 wop/c: 3767/ 3766
[11461.757568] [11461.359832] Xorg[529]: sgx_qblt_syn_comp
[11461.757568] syn addr:0d400048 rop/c: 21/ 21 wop/c: 3767/ 3767
[11461.757568] [11461.359924] Xorg[529]: sgx_qblt_update
[11461.757568] [11461.359985] Xorg[529]: sgx_qblt_update_comp
[11461.757568] [11461.408966] fenix[2856]: sgx_qblt_synchk
[11461.757598] syn addr:0d404498 rop/c: 0/ 0 wop/c: 0/ 0
[11461.757598] [11461.409118] fenix[2856]: sgx_qblt_synchk
[11461.757598] syn addr:0d404498 rop/c: 0/ 0 wop/c: 0/ 0
[11461.757598] [11461.409179] fenix[2856]: sgx_qblt_synchk
[11461.757598] syn addr:0d404498 rop/c: 0/ 0 wop/c: 0/ 0
[11461.757629] [11461.409210] fenix[2856]: sgx_qblt_synchk
[11461.757629] syn addr:0d404498 rop/c: 0/ 0 wop/c: 0/ 0
[11461.757629] [11461.409393] fenix[2856]: sgx_qblt_synchk
[11461.757629] syn addr:0d405b58 rop/c: 0/ 0 wop/c: 0/ 0
[11461.757629] [11461.410797] fenix[2856]: sgx_first_kick
[11461.757629] dst_syn addr:0d400018 rop/c: 31/ 31 wop/c: 3767
[11461.757934] [11461.449829] Xorg[529]: sgx_tfer_kick
[11461.757934] src_syn addr:0d400b40 rop/c: 107/ 106 wop/c: 0/ 0
[11461.757934] dst_syn addr:0d405270 rop/c: 12/ 12 wop/c: 107/ 106
[11461.757965] ctx 0f009870
[11461.757965] [11461.491210] fenix[2856]: sgx_qblt_synchk
[11461.757965] syn addr:0d405b58 rop/c: 0/ 0 wop/c: 0/ 0
[11461.757965] [11461.491821] fenix[2856]: sgx_kick
[11461.757965] ctx 0f18c5c0
[11461.757965] [11461.492797] fenix[2856]: sgx_qblt_synchk
[11461.757995] syn addr:0d407660 rop/c: 0/ 0 wop/c: 0/ 0
[11461.757995] [11461.493621] fenix[2856]: sgx_qblt_synchk
[11461.757995] syn addr:0d406558 rop/c: 0/ 0 wop/c: 0/ 0
[11461.757995] [11461.493927] fenix[2856]: sgx_qblt_synchk
[11461.757995] syn addr:0d405a20 rop/c: 0/ 0 wop/c: 0/ 0
[11461.758026] [11461.493988] fenix[2856]: sgx_qblt_synchk
[11461.758026] syn addr:0d405a38 rop/c: 0/ 0 wop/c: 0/ 0
[11461.758026] [11461.497100] fenix[2856]: sgx_qblt_synchk
[11461.758026] syn addr:0d407738 rop/c: 0/ 0 wop/c: 0/ 0
[11461.758026] [11461.497436] fenix[2856]: sgx_qblt_synchk
[11461.758026] syn
[11461.758331] [11461.601531] fenix[2856]: sgx_qblt_synchk
[11461.758331] syn addr:0d400c18 rop/c: 0/ 0 wop/c: 0/ 0
[11461.758331] [11461.601776] fenix[2856]: sgx_qblt_synchk
[11461.758361] syn addr:0d405ba0 rop/c: 0/ 0 wop/c: 0/ 0
[11461.758361] [11461.601898] fenix[2856]: sgx_qblt_synchk
[11461.758361] syn addr:0d405bb8 rop/c: 0/ 0 wop/c: 0/ 0
[11461.758361] [11461.601989] fenix[2856]: sgx_qblt_synchk
[11461.758361] syn addr:0d405bd0 rop/c: 0/ 0 wop/c: 0/ 0
[11461.758392] [11461.602203] fenix[2856]: sgx_qblt_synchk
[11461.758392] syn addr:0d400d08 rop/c: 0/ 0 wop/c: 0/ 0
[11461.758392] [11461.602264] fenix[2856]: sgx_qblt_synchk
[11461.758392] syn addr:0d400d38 rop/c: 0/ 0 wop/c: 0/ 0
[11461.758392] [11461.602539] fenix[2856]: sgx_qblt_synchk
[11461.758392] syn addr:0d405270 rop/c: 12/ 12 wop/c: 107/ 107
[11461.758422] [11461.602661] fenix[2856]: sgx_qblt_synchk
[11461.758422] syn addr:0d400d50 rop/c: 0/ 0 wop/c: 0/ 0
[11461.758422] [11461.602752] fenix[2856]: sgx_qblt_synchk
[11461.758422] syn addr:0d400d68 rop/c:
[11461.758453] [11461.710662] Xorg[529]: sgx_qblt_synreq
[11461.758453] syn addr:0d400018 rop/c: 31/ 31 wop/c: 3768/ 3767
[11461.758483] [11461.710662] Xorg[529]: sgx_qblt_synreq
[11461.758483] syn addr:0d400018 rop/c: 31/ 31 wop/c: 3768/ 3767
[11461.758514] HW Recovery dump generated at 1320343799113449
[11461.799926] Dumping 2 render state buffers


I had another application crash and the same message appeared.

Can anybody else confirm this ?

[trbs]

http://discussions.europe.nokia.com/t5/Maemo-and-MeeGo-Devices/n9-random-reboots/td-p/1192015 confirms my experience.

It raises the very interesting question of:

Is nokia (or for us Handtec) working on this issue ?

Would be nice to have an official confirmation and note instead of only 'you can send it back'.

[Faz]

FWIW, I tried flashing UK/Ireland, failed to initiate flashing with a particular error (forgot to note, soz!).

I also tried flashing original, but with --erase-mmc=secure switch in the hope this would resolve any file system corruption. No change.

Would the above recreated the swap partition too?
Attempting to address any potential software issues.

[cpitchford]

I'm having real issues figuring out what happens when app crash.. strace is practically useless since Aegis protects all the nokia stock apps from ptrace tracking.. grrr.. I just want to know if it BUS/SEGV/ILL at this stage..

I think Austria got a very bad batch.. I think this might be enough to take a case to Nokia at least make european support aware that "reflashing and sending back" is unlikely to solve the problem and that faulty austrian handsets definitely need a very careful test

I'll see if I can find a sympathetic Nokia employee

[trbs]

I think Austria got a very bad batch.. I think this might be enough to take a case to Nokia at least make european support aware that "reflashing and sending back" is unlikely to solve the problem and that faulty austrian handsets definitely need a very careful test

I'll see if I can find a sympathetic Nokia employee

Yes I agree completely. I submitted a support question at Handtec about this. But it might indeed be wiser to go directly to Nokia.

Shouldn't be too hard for them to order a recall and replace all the units with proper onces...

[caa]

Can you confirm that both the exact same firmware version. Thx.

Both the first and second handsets report the same firmware version in the handsets: 10.2011.34-1_PR_001, so they should be the same.

Thanks

[attila77]

@People with randomly rebooting devices and developer mode enabled - could you send me a dmesg output right after a reboot ?

[trbs]

This is the error from dmesg just before a reboot and the dmesg after the reboot:

http://paste.mononoke.nl/paste/view/11262597

Looks like the dmesg after reboot is just a clean startup from linux. (no data left in the buffer with the crash just before reboot.)

[dubious_dog]

I just shipped my phone back to handtec today. My phone started to reboot and freeze a lot since yesterday, at one point it deleted all of SMS, e-mails and contacts.

I'm so fed up with the issue, so I requested a refund instead of a replacement. I just can't imagine how can a product with full of bugs being released to the public. Bad NOKIA!!!!

[cpitchford]

@People with randomly rebooting devices and developer mode enabled - could you send me a dmesg output right after a reboot ?

Here you go!

http://chris.intrepid.cx/n900/meego9-dmesg.txt

[jpfsn]

I don't wish to muddy the water, but i noticed that there is an option to update/reload the phone software in PC Suite. File > Update phone software.

Is this not an easier option than flashing?

[geohsia]

I'm so fed up with the issue, so I requested a refund instead of a replacement. I just can't imagine how can a product with full of bugs being released to the public. Bad NOKIA!!!!

This looks to be a hardware issue. It happens. Seems like the guys in Finland can't get a break. The phones from China don't seem to be having the reboot / crashing problems.

[HughF_UK]

A sad day :( About to box my N9 up to send back to Handtec... I love the OS and the blackness of the amoled, but the crashes were getting too much. I will think about whether to spend my £575 elsewhere or save it into my 'N9' pot...

I disliked muchly the VKBD though...

[mikemx]

I'm also affected by recurring crashes, handset UI hangs and application
aborts. My N9 is a black 64 GB model bought in Germany, product code
seems 059J1V4 (taken from /home/user/MyDocs/capability.xml).

Nothing obvious in the syslog. In dmesg i've seen a number of SGX crashes but these do not necessarily correlate with hangs or reboots.

However, i've seen some ECC error messages in dmsg and i've been
wondering if other see the same:

[ 0.138793] onenand_wait: ECC error = 0x8888, addr1 0x52, addr8 0x80
[ 0.138824] mtdoops: read failure at 458752 (8 of 8 read), err -74
[ 0.139068] onenand_wait: ECC error = 0x8888, addr1 0x55, addr8 0x80
[ 0.139099] mtdoops: read failure at 851968 (8 of 8 read), err -74
[ 0.139190] mtdoops: ready 0, 30 (no erase)
[ 0.139221] mtdoops: Attached to MTD device 3

Previous dmesg output had less ECC errors and/or different addresses.
I've also seen other dmesg that has no ECC errors reported.

So i'm wondering if this ECC error indicates a hardware failure.
Does anyone affected by frequent crashes see ECC error messages
as well?

[tswindell]

I got my N9 from Handtec on Monday two weeks ago. Mine is working fine ... I haven't got dev mode enabled though.

[Soundy]

It's good to know there are some that seem to be working ok. I've been watching these threads very carefully and am so tempted to pull the trigger and get one from Handtec but these threads do make me worry.

I guess we won't really know how many are working ok as people that aren't having problems probably wouldn't be looking here.

If they had it in stock (as I keep missing when they do) I would probably buy one. If I could walk in to a shop and buy one then and there I would in a second. Annoying Nokia not releasing it in all territories!

[mikemx]

FYI: When the UX hangs (no reboot) i find the following in dmesg

[ 9240.596038] INFO: task sgx_perf:279 blocked for more than 120 seconds.
[ 9240.596069] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
[ 9240.596069] sgx_perf D b0393e48 0 279 2 0x00000000
[ 9240.596130] [<b0393e48>] (schedule+0x31c/0x3a8) from [<b0394a94>] (__mutex_lock_slowpath+0xc0/0x150)
[ 9240.596191] [<b0394a94>] (__mutex_lock_slowpath+0xc0/0x150) from [<af094c28>] (sgx_lock_perf+0x14/0x178 [pvrsrvkm])
[ 9240.596252] [<af094c28>] (sgx_lock_perf+0x14/0x178 [pvrsrvkm]) from [<b0074600>] (worker_thread+0x174/0x224)
[ 9240.596252] [<b0074600>] (worker_thread+0x174/0x224) from [<b0077c08>] (kthread+0x7c/0x84)
[ 9240.596282] [<b0077c08>] (kthread+0x7c/0x84) from [<b002f950>] (kernel_thread_exit+0x0/0x8)
[ 9240.596313] INFO: task SGXOSTimer/0:519 blocked for more than 120 seconds.
[ 9240.596313] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
[ 9240.596313] SGXOSTimer/0 D b0393e48 0 519 2 0x00000000
[ 9240.596343] [<b0393e48>] (schedule+0x31c/0x3a8) from [<b0394a94>] (__mutex_lock_slowpath+0xc0/0x150)
[ 9240.596374] [<b0394a94>] (__mutex_lock_slowpath+0xc0/0x150) from [<af090df0>] (SGXOSTimer+0x1c/0x21c [pvrsrvkm])
[ 9240.596405] [<af090df0>] (SGXOSTimer+0x1c/0x21c [pvrsrvkm]) from [<b0074600>] (worker_thread+0x174/0x224)
[ 9240.596435] [<b0074600>] (worker_thread+0x174/0x224) from [<b0077c08>] (kthread+0x7c/0x84)
[ 9240.596466] [<b0077c08>] (kthread+0x7c/0x84) from [<b002f950>] (kernel_thread_exit+0x0/0x8)

[vitaminj]

Well the 16gb black is in stock with them now and I think all the reports are for the 64gb. To be honest, I think it was just a bad batch (which they've sold all of now), so any further ones from them should be fine.

[cpitchford]

Just hoping they don't ship out returned handsets to new customers.. that would suck :(

it seems some other product codes are suffering the same issue; Swedish product code ending j187.

Is this a made in Finland problem, the China made 64gb models seem happier?

[vitaminj]

Is this a made in Finland problem, the China made 64gb models seem happier?

But I want my phone to be made by happy Finns (http://www.youtube.com/watch?v=RqxYiXtzKd0) in soft focus, not by suicidical sweatshop workers!

[moepda]

Just hoping they don't ship out returned handsets to new customers.. that would suck :(


handtec would get them returned back to them 2x then !:eek:

[strongm]

A sad day :( About to box my N9 up to send back to Handtec... I love the OS and the blackness of the amoled, but the crashes were getting too much. I will think about whether to spend my £575 elsewhere or save it into my 'N9' pot...

I disliked muchly the VKBD though...

I've just got my RMA. I've requested a warranty replacement. We'll see what happens. If they simply reflash it send it back I shall have serious words with them ...

[Soundy]

I've just got my RMA. I've requested a warranty replacement. We'll see what happens. If they simply reflash it send it back I shall have serious words with them ...

I guess if you keep a note of the IMEI number you'll be able to tell if its the same handset or not?

[erendorn]

might be usefull to contact nokia care so that they know they have faulty batches in the open?

[strongm]

I guess if you keep a note of the IMEI number you'll be able to tell if its the same handset or not?

Quite so. IMEI already noted ...

[jonquark]

Quite so. IMEI already noted ...

Yeah, but you can't tell if they send me your broken N9 and send you mine ;)

I'm fairly confident they won't (at least not without explanation) - so far they've been professional, responsive and helpful.

[strongm]

so far they've been professional, responsive and helpful.

Yes, must concur. I am definitely not complaining about Handtec. They've been very good; it is not their fault that a number of their handsets were flakey.

[tjsgls]

See below what means when bird gets really angry...
Just for you to know, I opened thread on nokia discussion site linking back to this thread ( http://discussions.europe.nokia.com/t5/Maemo-and-MeeGo-Devices/n9-random-reboots/td-p/1192015 )

My product code is 059J1V8 (black 64 n9) and that kind of problems aren't with handtec sourced n9 only.

[strongm]

See below what means when bird gets really angry...
Just for you to know, I opened thread on nokia discussion site linking back to this thread ( http://discussions.europe.nokia.com/t5/Maemo-and-MeeGo-Devices/n9-random-reboots/td-p/1192015 )

My product code is 059J1V8 (black 64 n9) and that kind of problems aren't with handtec sourced n9 only.

Yep. I had that as well. Recovered back to basic working condition (i.e. crashes, lockups etc but at least not dead) by reflashing several times.

[strongm]

OK. Now returned my handset to Handtec. We'll see what happens.

Interestingly (or not) once I reset the device completely through the menu (which took a couple of goes due to crash/lockuo) and had removed my SIM, the phone seemed to be behaving a bit better. I suspect this is coincidental, however.

I should also state, like others, that even after only a couple of days with the phone I find myself trying to swipe now I'm back on my N900.

[sunc]

Mine just rebooted out of thin air after two days of flawless operation. Syslog and dmesg output attached.

Any ideas how to continuously "tail" the dmesg to a file in order I to get the output just before it reboots next time? There's no /var/log/dmesg or anything like that, /proc/kmesg is protected by Aegis (thank you!) and tail -f doesn't work on dmesg :(

[cpitchford]

Install the logging option under settings -> security -> development. it will install klogd which sends the kernel log to /var/log/syslog..

[HughF_UK]

i've used today iPhone 4, HTC sensation and my n900... I tried swiping on all of them... and whilst the sensation is nice hardware, reminds me why I don't like android, pile of dogshit :P

[Faz]

Interestingly (or not) once I reset the device completely through the menu (which took a couple of goes due to crash/lockup) and had removed my SIM, the phone seemed to be behaving a bit better. I suspect this is coincidental, however.

Agreed.
Having flashed / clear device using various combinations / switches, the end result is always the same. On occasions appears to be resolved, as I tax it by launching as many apps, streaming etc. But sooner or later back to same crash/reboots.

[trbs]

Agreed.
Having flashed / clear device using various combinations / switches, the end result is always the same. On occasions appears to be resolved, as I tax it by launching as many apps, streaming etc. But sooner or later back to same crash/reboots.

I've have this on occasion without having done any flashing or resetting of the device. At some point it even looked like the device started working correctly after 22:00... Had times where after a crash/reboot, I could play the bundled games for hours without failures and times where I didn't get to the play a level several times in a row.

Anyways, I've send in my RMA form with Handtec, hope that it works out.

Secretly I was hoping that by now we already would have had an official announcement or recall by Nokia or Handtec about a failed batch. Because that fully restores trust...

(Maybe some customs office had there scanner set wrong and fried some chips ;) )

[llDonovanll]

I'm in Canada, and I also have my network Telus Mobility as an icon in the applications list. I think this is normal, as two of my previous phones also had an icon in the app list (Blackberry Bold and LG Optimus 3D)


I also have the same question as you, I wonder if we can flash a different region firmware? If yes, how do we do it?

I have the black 64GB from handtec and the product variant is 059J1V4 - RM-696 NDT AUSTRIA BLACK 64GB

PS: I just encountered another reboot :( , it happened when I was swiping from task manger to the app list (I had about 10 apps opened at the time).

I live in Canada and I use Fido Network. I have the same Nokia N9 64GB (059J1V4 - RM-696 NDT AUSTRIA BLACK) unit like you from Handtech and it's "Made in Finland".

My unit crash all the time at the beginning and I was unable to open Maps or Drive...

So I decide to do a "Hard Reset", and now everything work well no more crashes.

But I can't download any maps on my Nokia N9 to use my GPS offline...

Are you able to download Maps in "Manage maps"?

[tjsgls]

Is there any kernel dev around?
When I had no logging enabled, n9 stored crashes anyway. From syslog: Kernel command line: init=/sbin/preinit root=/dev/mmcblk0p2 rootwait rootflags=errors=remount-ro rootfstype=ext4 rw mtdoops.mtddev=log mtdoops.record_size=65536 console=tty0 mtdparts=omap2-onenand:1024k(bootloader),2816k@1024k(config),1638 4k@3840k(kernel),2048k@20224k(log),469248k@22272k( swap),32768k@491520k(moslo) bootreason=32wd_to... found out that kernel 'oops' data is dropped on /dev/mtd3.
I'm not good in debugging that, so maybe someone can tell me what was the reason for crashes?

[strongm]

an official announcement or recall by Nokia)

I am led to believe Nokia Care may have admitted some motherboard problems in early N9 64GB batches - but I cannot find the reference now.

[strongm]

Aaarggh! Handtec now seem to be saying that whilst they would normally replace my returned faulty unit they have no stock so may just give me my money back ...

Am seeking further clarification

[vitaminj]

Aaarggh! Handtec now seem to be saying that whilst they would normally replace my returned faulty unit they have no stock so may just give me my money back ...

Am seeking further clarification

Isn't that what we expected? They got a batch and flogged them all. I asked for a refund straight out - if Handtec get more in I may re-buy from them, if someone else gets them in sooner then I'll go elsewhere. Or maybe I'll wait for the mystical Cyan 64gb to materialise. I may be waiting some time...

[strongm]

>Isn't that what we expected?

No; I checked with them whether they were expecting new stock soon, and they originally confirmed this was the case and that I would get a replacement unit. They have now seemingly changed their mind. Even though their site still says new stock expected soon.


Update: latest info from Handtec is that they have no idea whren new N9 64Gb stock will be coming in. They are expecting delays. So now I need to find another supplier ...

[ggabriel]

>Isn't that what we expected?
Update: latest info from Handtec is that they have no idea whren new N9 64Gb stock will be coming in. They are expecting delays. So now I need to find another supplier ...

http://www.clickok.se/PartDetail.aspx?q=p:4233463 claims they have some (106?), but somebody reported that they take their time to ship and the postal service takes their time to deliver as well.
I asked them if they could give me at least email support in English in case I needed to return it and they replied (in English) that they only did support in Swedish. Reminds me of a Family Guy episode.

<rant>In the meantime, on Earth, in the UK, you can already preorder the Lumia 800 for as little as £26 a month for 2 years and a juicy contract. Thanks, Elop, well done!</rant>

[strongm]

http://www.clickok.se/PartDetail.aspx?q=p:4233463 claims they have some (106?), but somebody reported that they take their time to ship and the postal service takes their time to deliver as well.
I asked them if they could give me at least email support in English in case I needed to return it and they replied (in English) that they only did support in Swedish. Reminds me of a Family Guy episode.

<rant>In the meantime, on Earth, in the UK, you can already preorder the Lumia 800 for as little as £26 a month for 2 years and a juicy contract. Thanks, Elop, well done!</rant>

clickok may be my next port of call. Once Handtec actually confirm they are refunding me.

[nidO]

For potential alternatives in the UK, PurelyGadgets and Expansys both have some in stock (though in the case of expansys, only 16GB).
PurelyGadgets have low numbers of stock of all 3 16GB models and 64GB black, per:

http://search.purelygadgets.co.uk/search?asug=&w=nokia+n9

I've checked with them that the stock definitely exists and theyve confirmed they have them (I have an order open i'm hoping will ship today).

Expansys however say they have quite a few (48) of the 16GB blacks, at a slightly higher price, available at:

http://www.expansys.com/nokia-n9-smartphone-black-16gb-219484/

[HughF_UK]

having been using my trusty overclocked kernel powered swappolubed cssu'd 900 since returning my n9, I'm thinking of sticking with the chunky keyboarded reliable friend and putting the best part of 600 notes towards some tools for my new sheet metal workshop :P

it was fun whilst it lasted, but I find the hwkbd to be much more to my taste...

[sunc]

From syslog [..] found out that kernel 'oops' data is dropped on /dev/mtd3.

Good catch, didn't notice that. Attaching mine (data data data). Unfortunately I'm no kernel dev.

[vitaminj]

OK, so it's the moment of truth!
I had my N9 wiped, bubble wrapped and ready to go to the post office this lunch, but now Nokia have released PR1.1, so out it comes and let's try upgrading before it goes back to Handtec.
I'll let you know the results...

[vitaminj]

As expected, it random-rebooted while it was downloading off work's flaky wifi.
Take 2...

[HughF_UK]

I was just thinking - have I sent it back too soon? Thanks for taking the time to test it for me (and others too)...

Hugh

[aegis]

As expected, it random-rebooted while it was downloading off work's flaky wifi.
Take 2...

Is work's 'flaky wifi' the issue? Have you tried using it away from their flaky wifi?

[vitaminj]

Is work's 'flaky wifi' the issue? Have you tried using it away from their flaky wifi?

Yeah, it crashes at home too, and out-and-about on 3G. Not ruling out wifi scanning or similar though. Maybe I'll try making it angry whilst in airplane mode?

So, anyway, PR1.1 is installed, and it rebooted whilst booting up just after the update, which was suspicious.
But since then it's been OK - I'm just trying to cane it now with loads of applications open and not managing to kill it or make it do anything suspicious so far. Not entirely convinced though. Before the update it would occasionally be fine for a few hours before it got cranky again.

[cpitchford]

Mine got about 30% through the "updating" progress bar, next time I looked it is at a black screen with "Rescuing software update. Please do not interrupt. 10%"

Installing a software update when the phone is unstable is a double risk..

No sign of a full install firmware update (on navifirm) yet :(
My phone was boxed and ready to go back this lunchtime when I saw the update, so figured I'd give it a go.. It was freshly flashed (emmc and main image) before I tried..

[tjsgls]

Mine got about 30% through the "updating" progress bar, next time I looked it is at a black screen with "Rescuing software update. Please do not interrupt. 10%"

Installing a software update when the phone is unstable is a double risk..

No sign of a full install firmware update (on navifirm) yet :(
My phone was boxed and ready to go back this lunchtime when I saw the update, so figured I'd give it a go.. It was freshly flashed (emmc and main image) before I tried..

Welcome to the club...already watching at 'Rescuing software update 5%'...

[cpitchford]

Strangely, it did finish and boot up!! I'm now installing the remaining 13 app updates!!?

[SamGan]

Strangely, it did finish and boot up!! I'm now installing the remaining 13 app updates!!?

If it works properly after the update you may not even need to send it back!

[cpitchford]

It spent 15 mins trying to update real golf.. then that update failed :-o
Now its trying NFS Shift left, all the others passed..

[vitaminj]

Mine's still going strong after the update (not really using it too "hard" at work), but it did reboot when I asked it to shut down, which is suspicious. I'll give it until tomorrow lunchtime to (properly) disappoint me before I continue my original plan to fling it at the nearest post office.

[cpitchford]

All updates installed now (retry required for golf) It seems much more even.. I'll have a play and report back

[strongm]

[url]www.clickok.se

Hmm - they seem to want a Swedish Social Security number a part of the ordering process. Which obviously I don't have. Any non-Swedish people here who have managed to order from clickok? And if so, how?

[ggabriel]

Hmm - they seem to want a Swedish Social Security number a part of the ordering process. Which obviously I don't have. Any non-Swedish people here who have managed to order from clickok? And if so, how?

I think somebody said in the past that it wasn't a required field (or you put a space or something).
You might want to check amazon.de as well - I ordered there, still waiting for it to be shipped.

[strongm]

I think somebody said in the past that it wasn't a required field

Well, it is required. But I just put in 12 * 1 and that seems to have passed through OK. It would appear that I have successfully placed an order with clickok (thanks to Google's translator). And the price, including shipping (and Sweden's 25% VAT), is a few pounds lower than Handtec's ...

Mind you, I suspect I'll have to buy a UK adapter for the USB charger cable

[vitaminj]

Nope, it just froze up in Settings. Power button 8-second death-grip required to kill it.
Back in your box, Mr. N9! Post office time!

[mikemx]

While i did not obtain my N9 through Handtec i found my device affected
as well. I did install PR1.1 today and found it a substantial improvement.

Unfortunately i still get hangs and spontaneous reboots, though less
frequently. Where before i could get the N9 to crash within a few minutes
(typically in the maps application but also the "desktop") it has improved
noticeably.
I no longer see kernel Oops that caused reboots as well as the frequent
crashes of the SGX graphics kernel. So these were at least to some
extent software related.

However i still have seen crashing applications, a hang of the graphics
subsystem and a few reboots. Also my dmesg output still shows ECC
errors. I would tend to assume the ECC errors may well indicate a HW
problem.

[ggabriel]

Mind you, I suspect I'll have to buy a UK adapter for the USB charger cable

I thought that first, and then I thought I've got so many UK USB chargers that a EU one would actually come handier :-)

[vitaminj]

And if any confirmation was needed, it just rebooted randomly rather than freezing. Great!
Although I do have the issue where it says it's got PR1.1, but then quotes the old version number. Maybe I'll try to do a complete reflash tonight (if I can find the appropriate files)

[aegis]

And if any confirmation was needed, it just rebooted randomly rather than freezing. Great!
Although I do have the issue where it says it's got PR1.1, but then quotes the old version number. Maybe I'll try to do a complete reflash tonight (if I can find the appropriate files)

Bad luck. Sounds to me that you've got duff hardware which is slightly worrying when I've probably got one from the same batch. Mine's working so far and working extremely well. (I'm crossing everything and touching wood).

My N9 updated to PR1.1 perfectly with absolutely zero problems over wifi with it plugged in to USB to charge while doing it.

[cpitchford]

Enabled developer mode, so I could get an xterm and check dmesg.... it rebooted as it said it would.. but then its back to the too many reboots, dnsmasq problem..

Good job I can re-flash it with the.. ahh.. crap.. the PR1.1 firmware isn't available as an image (via navifirm) so the phone is hosed and flasher-3.12 won't (and probably rightly so) allow a downgrade so I can't reflash PR1.0

It was good for a few hours.. no random reboots, although apps crashed a few times (maps wouldn't stay open)

Back the phone goes.. damnit

[cpitchford]

Ok, messing with flasher (set-rd-flags=no-lifeguard-reset) I got my device to boot.. turns out dnsmasq wouldn't start and since it was mandatory, the lifeguard halts the phone (thanks for that!)

Reason it wouldn't start is because the network interface "lo" was not up.. totally unconfigured..

Checking /etc/networking/interfaces and the file is completely blank!!

Seems the developer mode packages can empty this file.. and without this file lo never comes up and therefore dnsmasq doesn't start and therefore BRICKED

So.. this doesn't on the surface seem like a hardware stability issue.. it looks like a CRAP package in the developer mode set.. I'm debugging the inst scripts now to see how bad they are and why they bombed before correcting the /etc/network/interface file.

Eitherway, it can be recovered.. but its a pain and shouldn't happen.. on the surface it looks like it could happen to anyone, stable N9 or flakey N9

[jah25]

Sent my phone back to Handtec Monday and got my paypal refund Tuesday, excellent customer service. Ordered a new N9 from Amazon Germany Tuesday (saved over £40 compared to Handtec so that's a plus) and it arrives today, the Germans and their efficiency! Here's hoping for a better experience.

[strongm]

the Germans and their efficiency!The Swedes seem less efficient. My Tuesday order (after getting Handtec refund) from ClickOk.se has been acknowledged, but not shipped as yet (as far as I can tell)

[ggabriel]

The Swedes seem less efficient. My Tuesday order (after getting Handtec refund) from ClickOk.se has been acknowledged, but not shipped as yet (as far as I can tell)

Mine should be arriving today at the office, and I'm working from home (sourced in amazon.de, ordered on Monday). However, they sent it via sh^H^Hcity link, so not sure whether their tracker is telling the truth (I have previous experience with them :) ).

[too]

Ok, messing with flasher (set-rd-flags=no-lifeguard-reset) I got my device to boot..

...

dnsmasq wouldn't start and since it was mandatory

Seems the developer mode packages can empty this file..
and without this file lo never comes up and therefore dnsmasq
doesn't start and therefore BRICKED

...



Developer mode can touch /etc/network/interfaces; the
/usr/lib/sdk-connectivity-tool/bin/usb0.pl does the editing
of that file.
I've spent a good amount of time to re-check the contents
of that file but cannot find how it could fail (in normal circumstances)...
But I might be blind to the code I've originally written.
Also, we've tried hard to get our test devices to fail, without
"success".

But, Is you (or anyone else) finds anything about the developer
mode tools I'm very interested to hear (and will fix any problem
quickly).

[vitaminj]

Handtec are getting more 64gbs in (https://twitter.com/#!/handtec/status/134291213783277568) - so people sending them back should get replacements if they want them

[HughF_UK]

I've asked them what codes they are getting - as the 059J1V4 were nearly all duff :P

[strongm]

Handtec are getting more 64gbs in (https://twitter.com/#!/handtec/status/134291213783277568) - so people sending them back should get replacements if they want them

And only 24 hours after they sorrowfully told me that it was going to be weeks, if at all.

[cpitchford]

I spoke to handtec this afternoon and they told me that it would be end of december! WTF?! never mind

Anyway, back to the bricking problem

perl -e 'print 1234'


This command should not segfault 1/5 times :(

The stability problems are back with a vengeance on PR1.1. apps failing and reboots coming back. Today in the middle of a call, the phone turned the "speaker phone" on randomly and I was unable to turn it off.. at the end of the call I couldn't hang up either..

There is something seriously wrong here.. Still no conclusive proof it is a hardware error, but PR1.1 certainly hasn't fixed it..

I've also found when developer mode is enable the phone is infinitely less reliable.. the web browser rarely starts, neither does maps.. and contacts only stays open for a few seconds at a time

With regards to the bricking problem. it seems that the script that modified /etc/network/interfaces is a perl script.. and perl has a tendency to bomb, usually complaining of memory problems. It is possible that caused the install of the package to fail.. it is also possible that the kernel prevented the script from writing new contents into the replacement file.. and this lead to it replacing the current file with an empty one.. It's very hard to tell, since the phone probably rebooted not long afterwards.

My package database is corrupted now because dpkg segfaulted during the re-install of klogd.. I can't reflash and I can barely use it.. the thing has to go back..

/defeated.. :(

[strongm]

The Swedes seem less efficient. My Tuesday order (after getting Handtec refund) from ClickOk.se has been acknowledged, but not shipped as yet (as far as I can tell)

And they still don't seem to have shipped, and appear to be ignoring my emails ...

[strongm]

An answer at last! They shipped 9th Novemebr, but since it is international I should expect delivery beginning of next week rather than today. I'm almost excited again since, when it was working, my Handtec-sourced N9 was a lovely device.

[rajveer]

Just off the phone to Handtec and they said that all next day deliveries of the new batch will be going out today and should be received tomorrow, can't want to receive my N9!

[Soundy]

Just off the phone to Handtec and they said that all next day deliveries of the new batch will be going out today and should be received tomorrow, can't want to receive my N9!

I'm hoping mine will arrive from them tomorrow as well. Hopefully these will all be a new batch and won't have any of the unfortunate problems that the previous lot seemed to have. Fingers crossed!

[hoggerz]

Just out of interest in the UK, which couriers do handtec use for next day or 2-3 day shipping?

Thanks

hoggerz

[vitaminj]

Just out of interest in the UK, which couriers do handtec use for next day or 2-3 day shipping?

My next day was with DPD.

In other news, my defective N9 should arrive back with them tomorrow, so I should get a replacement from the new batch this week. Fingers crossed.

[Faz]

Anyone receive their replacement N9 today?

My first N9 arrived next day via DPD but replacement looks to be taking 48 hours.
Tracking shows it was collected from Handtec at 7pm yesterday and arrived at their "Sortation Facility" in Birgminghman 7pm today. Fingers crossed it makes it to London tomorrow.

Coincidently my N900's USB port detached yesterday, just 1 week before 2 year warranty expires, collected by UPS today.

[rajveer]

I spoke to DPD during the day and they said that my phone was still in their sorting depot in Birmingham today as a trailer broke down, so it will be coming tomorrow, must be the same for everybody else too (I too am from London so they'll be sharing the journey together :)).

[Soundy]

Yup, mine has also been delayed, to Bournemouth. I emailed Handtec about it and they said they will investigate and seek compensation where they can which might be passed on to us.

[jpfsn]

An answer at last! They shipped 9th Novemebr, but since it is international I should expect delivery beginning of next week rather than today. I'm almost excited again since, when it was working, my Handtec-sourced N9 was a lovely device.

Counting for you. Have you received your new N9 yet?

I was a lucky one and my Handtec sourced N9 works fine. Pure delight, so I hope you get yours very soon!

[strongm]

Counting for you. Have you received your new N9 yet?

I was a lucky one and my Handtec sourced N9 works fine. Pure delight, so I hope you get yours very soon!

<fume>

Mine was faulty. Return it. Get told no new stock for weeks. Get refund. Handtec immediately announce new stock is actually going to be available in week or so. Stick with new supplier who has them in stock. Handtec announce new stock. Stick with new supplier who is about to ship. Handtec announce new stock is shipping and delivering in the uk. Still waiting on new supplier.

Am not a happy bunny,

[HughF_UK]

Yup, mine has also been delayed, to Bournemouth. I emailed Handtec about it and they said they will investigate and seek compensation where they can which might be passed on to us.

You in Dorset?

Thought I was the only one :)

[Soundy]

You in Dorset?

Thought I was the only one :)

Yes indeed! The tracking shows it's out for delivery to Poole (work) now and should be here around half 3. Can't wait, especially after the disappointment yesterday!

If it can't easily be fooled with some kind of NFC card/hack we might have to get together to unlock the extra Angry Birds levels! :D

[BarryB20]

Hi,

just got my 16Gb from Handtec, and haven' been able to charge to see if it carashes, how the hell do you open the USB cover? Mine seems stuck firm.

If I can't open it, this is giong back :(

Thanks,

Barry

[rajveer]

Got mine an hour ago and so far no crashing yet, just super smooth UI awesomeness...hope I haven't jinxed it! The software version is 10.2011.23-1_PR_001, I'm going to update to the latest version before doing anything such as enabling developer mode.

To open the USB cover there should be a sticker on one side saying "1 push" - you push down on the side closest to the headphone jack and the other side pops up.

[BarryB20]

Thanks,

just tried that, no joy this is the second N9 that has had an issue for me, going back for a refund, so so dissapointed.

Not even had the darn thing on!

Barry

[rajveer]

Mine is quite hard to pop down, I have to use a fingernail right on the edge and push with quite a bit of force. Sure you're not just doing it too softly? Mind you I guess if you had another one before this one, you know how to open it.

[HughF_UK]

Yes indeed! The tracking shows it's out for delivery to Poole (work) now and should be here around half 3. Can't wait, especially after the disappointment yesterday!

If it can't easily be fooled with some kind of NFC card/hack we might have to get together to unlock the extra Angry Birds levels! :D

Mine was duff so I sent it back :(

Still undecided if I'm going to get another one... Work for me is near dorchester...

[BarryB20]

Mine is quite hard to pop down, I have to use a fingernail right on the edge and push with quite a bit of force. Sure you're not just doing it too softly? Mind you I guess if you had another one before this one, you know how to open it.

Hi, the other one had the opposite roblem the door was damaged! I did use a bit of force, but didn't try nail under the door. Just gave it a try and it finally clicke open but door did bend alarmingly!!

Will see what happens once charged, see if i can close / open the door, not a great design tbh!

Can you replace these doors easily?

Barry

[montamer]

Hi Rajveer/Barry I am thinking of ordering from Handtec. Are you facing any issues with the N9? And is it from the new lot? I would like to know your feedback before placing a order.
thanx

[rajveer]

Hi Montamer, I've been using my N9 for around 4 hours now, have updated to the latest software and am syncing my exchange email with it. Used it for web browsing, watching videos, just pretty much taken it for a spin. I haven't enabled developer mode yet, but I haven't had any issues at all so far, very happy! It was from the new batch yes.

[BarryB20]

Hi Montamer,

my N9 is 16Gb, found updates and updated to 1.1, the only issue I have is the USB door, very (very) hard to open, had to use my nail to open whilst pushing down, and it did bend alarmingly but then opened.

I dont expect that to last long if it doesnt ease up

Apart from that it is a lovely piece of kit

Barry

[montamer]

Hi Montamer, I've been using my N9 for around 4 hours now, have updated to the latest software and am syncing my exchange email with it. Used it for web browsing, watching videos, just pretty much taken it for a spin. I haven't enabled developer mode yet, but I haven't had any issues at all so far, very happy! It was from the new batch yes.

Good to hear that. where r u from? India?.

[montamer]

Hi Montamer,

my N9 is 16Gb, found updates and updated to 1.1, the only issue I have is the USB door, very (very) hard to open, had to use my nail to open whilst pushing down, and it did bend alarmingly but then opened.

I dont expect that to last long if it doesnt ease up

Apart from that it is a lovely piece of kit

Barry

Great :D. I am planning to get a 64GB Black. I hope they are still shipping the finland model.

[jonquark]

My replacement 64GB device from Handtec arrived.
It's a 059J1V8 which is:
059J1V8: RM-696 NDT CENTRAL EUROPE BLACK 64GB

It seemed to crash whilst doing the initial registration to the Ovi account but since then it seems to be working ok (I've successfully updated to PR1.1).

Will see how it goes....

[cpitchford]

Hi, the other one had the opposite roblem the door was damaged! I did use a bit of force, but didn't try nail under the door. Just gave it a try and it finally clicke open but door did bend alarmingly!!

Will see what happens once charged, see if i can close / open the door, not a great design tbh!

Can you replace these doors easily?

Barry

My replacement has just arrived and the cover was jammed.. until I peeled off the sticker that said (1) push ?? Did you remove that sticker too?

[Soundy]

Mine just arrived. Everyone in the office had a good look. Haven't done much with it though, just put it on charge.

Will be interesting to see if (a) my micro-sim cutter from eBay works(!) and (b) if it will interface with my bluetooth car radio.

Exciting times!!

[hoggerz]

Got my handtec one today also, its same variant as above :059J1V8. Looks like its from Poland this time as instructions/warranty docs are from there. Still charging at mo before I have a proper play with it. Just to add Handtec have also pricematched Expansys now so its cheaper at £550.79. Great service too, ordered with 2-4 day shipping Monday night and it arrived this afternoon! Looks good, no crashes yet, but i'll have a proper play and update when its fully charged.

hoggerz

[Soundy]

One thing I did notice is that it only had a euro plug charger. No UK adapter like I thought there would be. Not a problem but just letting people know.

[aegis]

Check with Handtec as the previous lot came with EU chargers but also UK adaptors.

[hoggerz]

I got a black UK 3 pin to EU 2 pin adaptor wrapped seperately with the N9 box inside the dpd courier bag. Have you checked, maybe you didn't see it in the bag with that massive box floating around ;) Or perhaps they forgot you by accident.

hoggerz

[vamshi]

I got a black UK 3 pin to EU 2 pin adaptor wrapped seperately with the N9 box inside the dpd courier bag. Have you checked, maybe you didn't see it in the bag with that massive box floating around ;) Or perhaps they forgot you by accident.

hoggerz

Could you please confirm if it is made in Finland or China.I am planning to buy one from them Thanks

[hoggerz]

Mines a Black 64Gb
Made in Finland, and its the Polish variant 059J1V8 - NDT Central Europe

hoggerz

[rajveer]

Yeah was a bit disappointed that they don't provide one unlike Expansys, charging through my PC works fine though.

Enabled developer mode, syncing around 6 accounts (Exchange, Twitter, Facebook e.t.c) and have been playing around with it quite a bit today. Sometimes there seems to be a bit of a performance decrease (bit of slowdown, or taking a while for an app to load) but no crashes, it's been rock solid. Mine too is from Poland so this must be a good batch.

[cpitchford]

My replacement has been rock solid too! It very clear the Austrian unit was duff. Not single crash or reboot

[vamshi]

Anybody here from US with N9 from handtec.I am in a confusion whether to go with handtec or with some local retailer in US.Appreciate your help .

[Faz]

Mine was missing UK adaptor too.

Seems they switched it on to check as there was smudges on back and clock was accurate, although GMT +2. i.e. It confirms date/time, defaulted Helsinki, changed region to UK and it was accurate to the minute and did not follow with quick tour as expected.

The USB port cover is fine although the port itself looks slightly misaligned but feels fine when attaching charger.

A bit annoyed that all provided paper work is exclusivity in Polish, including warranty. Although I just entered IMEI at http://www.nokia.co.uk/gb-en/support/troubleshooting/warranty?c=1 and it returns good so guess that's what really matters.

No crashes / freezes for replacement unit in short time it's been on.

[PhatApteryx]

Yes indeed! The tracking shows it's out for delivery to Poole (work) now and should be here around half 3. Can't wait, especially after the disappointment yesterday!

If it can't easily be fooled with some kind of NFC card/hack we might have to get together to unlock the extra Angry Birds levels! :D

There's an app for that..."foreveralone..."

[Faz]

Seems they switched it on to check as there was smudges on back and clock was accurate, although GMT +2. i.e. It confirms date/time, defaulted Helsinki, changed region to UK and it was accurate to the minute and did not follow with quick tour as expected.

Very happy to report N9 still running absolutely perfectly but was still annoyed it wasn't a completely fresh N9 image due to above and missing sample images, music & videos so I just flashed firmware (20.2011.40-4 / 059j1v8) including eMMC to restore sample files. Completed very quickly and without any issues at all.

Exact command line if anyone's interested:

flasher -f -F DFL61_HARMATTAN_20.2011.40-4_PR_LEGACY_001-OEM1-958_ARM.bin -F DFL61_HARMATTAN_20.2011.40-4.CENTRALEUROPE_EMMC_CENTRALEUROPE.bin -R

[libaax]

My n9 that I got from welectronics didn't come with the sample pictures, videos and music. I not sure if someone messed with it or not.

[HughF_UK]

I cut my sim down with a pair of scissors, then had to go get a 'make it big again' adapter off ebay to put it back in the n900... found a template online somewhere and glued it on with pritstic :)

I'll be looking at the credit card statement today to see if I should get one as an early xmas present :)

[strongm]

I'm jealous. My replacement, sourced from Sweden was supposed to be delivered Momnday or Tuesday, but appears to have got lost (or at least delayed in the post. I'm not having a lot of luck with the N9 ...

[rajveer]

That sucks, just buy another one from Hantec today and get it tomorrow, then return the lost/late one when/if you get it :D

[vitaminj]

My new (Central European) one arrived from Handtec today - all works great - no reboots - marvellous.
Strangely (unlike previous N9) it came with all the sample media, and it also went into the out-of-box experience on first boot, so probably no post-factory fiddling. Was all ready to flash it, but was no need - just did an OTA update to PR1.1. All previous issues: gone!

[aegis]

My new (Central European) one arrived from Handtec today - all works great - no reboots - marvellous.
Strangely (unlike previous N9) it came with all the sample media, and it also went into the out-of-box experience on first boot, so probably no post-factory fiddling. Was all ready to flash it, but was no need - just did an OTA update to PR1.1. All previous issues: gone!

That's how my Austrian Handtec N9 arrived. It makes me wonder if there's a mix of returns and new handsets. Mine was pristine. The only thing I noticed was the box had no seal but also no signs it ever had one either. Usually mobile phones have seals on the boxes don't they?

Handtec, Expansys etc have to 'grey import' the N9 from suppliers in the EU, not from Nokia it seems. Who knows (except Handtec, Expansys) where they actually come from. This can't be a good situation for either the 3rd party suppliers or Nokia and it'd be so much better for everyone if Nokia just capitulated to public demand and supplied Handtec and Expansys directly in the UK.

[rajveer]

I believe these don't come with a seal around the box. Mine didn't, however everything else inside looked pristine. There was no screen protector with the little plastic tab on the phone like all other Nokia phone's I've owned have had, but there was a plastic thing wrapped around it, and the plastic covers on the charger were perfect aswell. Also the rubber case came in a plastic seal.

[aegis]

Yep, I didn't have a screen protector either but everything else was as you've described it rajveer.

[strongm]

>That sucks

To top it all off, there was ONE day this week when a delivery would be a problem because noone would be home to accept it. That was today. Guess what - they attempted to deliver ... got a nice little note saying they were taking it back to the depot.

I'll go and pick it up from them tomorrow.

[montamer]

For those who got the N9 from Handtec to US (California), I have few questions.
- How much time it took from placing a order to receiving it?
- What is the final price after including taxes and shipment charges?
Thinking of getting it through a friend in US who is coming back to India (on 25th Nov 2011). As import/custom taxes in India are high.

[strongm]

And now I have my new Swedish N9 64Gb to replace the sadly broken Handtec unit. And it works great. None of the issues I had on the previous unit. I am happy again.

:-)

>Usually mobile phones have seals on the boxes don't they?

Mine did. A seal with a hologram.

[alphabetagaga]

so this thread has not been updated since 18 nov 2011. is the stock coming from handtec now good to go? i've just ordered a black 16gb and don't want to run into the issues that date back to oct last yr :)

[vitaminj]

Yes the new stock is great (my replacement was from Poland) and has been working well since I received it. Props to Handtec for professional and rapid support, and a timely replacement.
I imagine that they were as annoyed with the duff batch as we were!

[alphabetagaga]

good to hear that news :) always found handtec better than most to deal with

[almondslice]

Recently ordered a 64G N9 from Handtec. Arrived DOA but was the Austrian version. Box was also unsealed and seemed as the plastic cover for the phone had clearly been opened. So guessing it was a return at some point.

Not happy, but seeing as it was DOA It was definitely going back.

[Faz]

My replacement from Poland also good, no creaking either like 2nd unit.

100% agree with vitaminj.
Things will go wrong from time to time, retailer's fault or otherwise. It's how they deal in resolving it that speaks volumes. And even though it was 3rd time lucky for me, I was so impressed with the consistent professional level of service I received from Handtec that I plan on providing them a testimonial. They're now my 1st choice for phone bits and pieces, even if they don't end up being the very cheapest for any future purchases. I am more than happy to pay a little extra for peace of mind.