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- - A short story about Nokia Care... (https://talk.maemo.org/showthread.php?t=79039)

A short story about Nokia Care...

Hi everbody, I thought I would share the history surrounding the two brand new N900's that I own now. This is how it went.

Last June, my precious N900 broke down. It would boot until the loading dots and then shut down. I brought the N900 back to my phonestore for repairs, and they sent it to Nokia Care. A week later, I recieved a call that my device had arrived, but Nokia had swapped it for a N8, since the N900 was no longer being supported by Nokia. Naturally I did not agree, and made the phonestore send the N8 back to Nokia Care, with an added message to please send in the correct device this time. A week later, I once again recieved the same N8, this time with double all the periphials.
Seeing that this was going nowhere, I took the N8 and contacted Nokia Care myself. The Nokia Care person told me that in order to recieve the N900 that they owe me, I had to bring their N8 to a Nokia Care Point, where the Nokia Care Point person will contact Nokia Care, so they can manually swap their N8 for the N900 they owe me. Everything seems to be working out, I give the N8 to the Nokia Care Point person and patiently wait. And wait.
After nearly two weeks, I contact the Nokia Care Point person, who tells me that the N900 still has not arrived. Once again I feel a bit left alone, so I make another call to Nokia Care, in order to ask them where the **** my N900 is. This is where it goes a bit awry.
The Nokia Care person tells me that the reason I am having all this trouble with Nokia Care is because I did not accept the replacement N8. For a few minutes I try to convince the Nokia Care person that this is not exactly the way to explain my current situation, but soon I realize that this is not going anywhere.
I contemplate a proper way to act and in all my grandiose smartness decide to go onto Nokia Care Benelux's Facebook page and whine at them, asking them to please send me my goddamn N900. Within a matter of minutes, I am contacted by Nokia Care Benelux person, via Facebook, who inquires about my situation.
I explain to him my predicament, and he promises me that this situation will dealt with in a swift and proper manner.
Three days later I am contacted by my phonestore, who say they recieved a complaint from Nokia Care Benelux. The phonestore will send me a new N900, which will arrive in 5 days. Everything works out, I have my N900 back and I am content.

This story would not have been very special, if it weren't for the fact that the Nokia Care Point person contacted me about a week ago, informing me that my N900 finally arrived. I thought about it for a split second, and told him I would gladly pick up the N900 that I have been waiting for all that time.

In other words, I sent in a broken N900, it got replaced with a unbelievable shitty N8, but after months of pressuring and in the end whining on Facebook, I recieved two brand new N900's.

How about that? :D