Re: Jolla unable to service in-warranty phones?
 

How do you benchmark it to determine "bad speaker quality"
I would like to know if my suffering can be made lighter with some speaker repair / boost.

Currently I feel my speaker is not able to get its sound out of the case. The whole case vibrates but the sound stays internally. And it is easy to deform. Only high tones are heard.

(compared to a N900 that somehow manages to draw a perception of full sound)

Re: Jolla unable to service in-warranty phones?
 

Is this already signs of end of Jolla as hardware manufacturer? (would match their split and total unresponsiveness and silence o 'we-changed-structure-and-people-but-continue-better' PR noise.

Sorry for sounding negative.
But hopefully we may have another future (not the Indian one).

Re: Jolla unable to service in-warranty phones?
 

My glass broke late july and i haven't got any answer beside standard With 2 options on what i wan't to do. Have asked them 4 times now, and still no answer.

Re: Jolla unable to service in-warranty phones?
 

Maybe bypassing Jolla Care and directly ask at mobylife.fi is an option?

Re: Jolla unable to service in-warranty phones?
 

I would say no!
1. Jolla is responsible
2. If they cant fix, a new device, or refund (if it is warranty covered = factory fault)

In either case, warranty or paid repair, they should be able to help, in reasonable (thats the consumer rights)

I smell a joint lawsuit coming up.

PS! I wont need their service. I use the devices as long as they work and then to the trash. But, it will influence further purchases from Jolla for sure.

The warranty, repair and not least no battery situation is just plain uacceptable, and I doubt even legal doing business this way.

Re: Jolla unable to service in-warranty phones?
 

I wonder if the failure rate of the Jolla phone has been higher(*) than what they expected, and so they ran out of the stock they did likely reserve for the service.

(*) or put in another way, they have been too optimistic that few people would have requested service.

Re: Jolla unable to service in-warranty phones?
 

Just to update on my situation and not to put Jolla in such a bad light, I finally sent them another e-mail, asking there for a reply and they responded immediately, apologizing for not responding earlier to the previous e-mail.

They were also really helpful with my request (not flashing 1.1.9.x, but 1.1.7.x).