A bit harsh. People are only waiting for ages for an update to fix some things Nokia should've included straight out of the gate in 2010. I mean, come on, portrait qwerty? People (like my brother) who bought an N8 in late 2010 have had to wait nearly 10 months for that one simple feature, a feature that is actually part of Opera Mobile browser!

I don't think Americans are cry babies (I'm British by the way) I just think anyone is entitled to a bit of a grumble when they spend $500 on an unlocked device and get crappy customer service, while their friends are on $99 phones subsidized by AT&T and Verizon, and have portrait - bloody - qwerty.