I'm totally playing devil's advocate here... The N97. It was the first response post iPhone release and it was rather weak. Comes with Music, bringing back NGage only to kill it again, then re-marketing things as Ovi when the rest of the world thought it an odd word - looks like ovary thus eggs, or the middle of bovine, thus cow in English, but made perfect sense if you were Finnish or willing to reason why it was named Ovi - and to be honest those responses were seen by many (myself included) as clutching at straws. Now, the "decline" from 2007 and so forth is centered around the so-called arena of smartphones that had music, video and games as well as PIM type applications for your smartphone. Ovi was actually bigger than Android's market in many respects (transactions, apps, developers) for a while... but their offerings seem to not have 3rd party support for why we're here - Maemo. Maemo was billed as their top level OS, yet the N900 was a meager seller compared to the N95 variations (read: speculation since the N95's numbers were actually known, but not the N900) and then the N9 managed to inherit a new CEO that marketed and sold it in Kazakhstan and not many other "first world" areas directly at the same time as the Nokia distribution channels were being dismantled. But this all came after only two Nokia stores were opened in the US, while Apple had laid claim that most of the US population was within 100 miles of an Apple Store via strategic placement. This is after placement of iTunes, procurement of media and all from a company headed by a guy that's never done one cellphone in his life. Nokia should have been ahead of the game there. But this is the North American market. Let's look to Europe. The issues with the initial N95 running out of memory carried over to the later variants, which was met with an still overpriced N97 that basically was panned as a mediocre phone. That was the first iPhone response from Nokia (reminder). Nokia then comes out with the N8, taking almost 2 years to get Symbian to the point it was touch screen friendly in a way that most modern phones would be - Belle if it came out in 2008 would have killed, but it came out in 2011 a bit late imho - and Nokia just seemed like that leviathan that couldn't get things together. Meanwhile, Maemo was started and stopped 5 times, MeeGo came out and wasn't pushed by even Intel into the handset area with Nokia being the only handset manufacturer to truly build something - LG cancelled out - and then the N9 came out. Truly a remarkable phone, but it could now be seen as too little, too late because Elop was in place, the foibles of the many restarts of Maemo had taken their toll and our favorite mobile OS was now an esoteric choice second to Android and iOS. All of the above were in motion since 2006 really (earlier if you include the 770) and not handled well. That's my take. I'm quite sure this wall of text will be greeted with tl;dr so allow me to summarize: Nokia wasted their lead in tablets as well as delivering content to smartphones, didn't quickly respond to the iPhone (scoffed it off) and now are paying for those decisions under OPK by opening the door for somebody like Elop to walk in. They should have thought things through a bit better and didn't. Sadly, they even had the tools to make things better.