So no response from turing so far, looks like I'm stuck with a non-working unit. Some other notes: With wifi and bluetooth off (and phone of course due to issue above).. the handset dropped 24% battery overnight (9 hours). Looking at lighthouse the cpu is idle. Can't install google play - tried 4 different methods No Microsoft Exchange support The device is very nice in terms of build (other than the fault), it has some really awesome ambiences, but the software is definitely unfinished compared with my Jolla C.