They don't write? All people who had physical keyboard in some phone, that I know, miss it. They remember to see more conversation on screen when writing and they remember write more fast with it. Some people say that you don't need physical keyboard, because you cannot write with 10-finger system with small keyboard, but you can write with Nokia 9500, when you put it thumbs under it (so 2 fingers out from writing). And I can write with strange 6-finger system with N810. Only 1 cm more bigger keyboard than in 9500, you can write real 10-finger system, I tested with Atari Portfolio.