Thread: ZAGG invisibleSHIELD Screen Protectors - Avoid!
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cquilliam is offline cquilliam
2009-01-06 , 16:47
Posts: 12 | Thanked: 3 times | Joined on Jun 2008
#1
I just wanted to pass along my experiences with dealing with the company "Zagg" and their screen protectors, in the hopes that no one else will have trouble with them. Sorry if this is a long read.

Back on Sept. 11th, I placed an order on their website for their "invisibleSHIELD" screen protector for the N800 tablet. Ordering it directly from the product page:
http://www.zagg.com/invisibleshield/...ns-shields.php

I received a confirmation email back stating:

In an effort to provide a better customer experience with quicker shipping turn-around and better accuracy; we are making significant improvements to our fulfillment processes. While we are working through this transition over the next two weeks, please allow 3-5 business days for your new order to be shipped from our facilities. Thank you for your patience.
Fair enough, sounds like a pretty reasonable turn-around time. I get another email 7 days later confirming that the item has been shipped. On Oct. 5th, I received the item in the mail. Everything looks good. Following the instructions on the box, and also in a video on their website, I go to install the protector, but it was too big for my screen, there was at least 5-8mm overlap on the side and bottom.

So, on the same day, I sent an email to their support stating the issue. Oct. 20th, I get an email back stating that I must have installed it wrong and stretched the screen too much, and now it won't fit. I know this to be incorrect because I followed the instructions and would not stretch the screen (that would make no sense). They also requested a measurement of my screen on my N800, to which I immediatly replied. Later that day, I received an email:

Thank you for responding to our e-mail to confirm your measurements for your invisibleSHIELD. It appears you are correct, the invisibleSHIELD you received is too long. I have scheduled a reshipment of the invisibleSHIELD for the Nokia N800 (Screen). We have recently made a change in our shipping system in order to improve our processing time and accuracy . Due to this change some orders will be delayed. Your order should ship within 3 - 5 business days of the order date. We apologize for any inconvenience.
So, I wait...and wait...and wait. And even forgot about it. I sent another email to them on December 1st wondering if the item has been shipped, and if so, do they have a tracking number for it. This has been a very long time. On Dec. 20th, I get an email back stating:

I'm sorry to hear that you received the wrong product(s). I have gone ahead and scheduled a replacement of your order. Please expect 2-5 business days for this order to leave our facility. Once your order has left our facility you will receive a shipping confirmation email.
Then, later that day, another:

I apologize for the delay as we have misplaced the reshipment order to be sent out. I have scheduled a reshipment of the Nokia N800, which should ship out in the next 2-3 business days.
Huh? mmmkay. That email is followed up with a shipping confirmation the same day, Dec. 20th.


So, here it is, January 6th, 2009, and still no screen protector. I am extreamly dissatisfied, and I think that others should avoid this company.

On a side note, I still need a screen protector, can anyone suggest one?