Thread: Nokia Support confirms "issues" with 2.1 update
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Texrat is offline Texrat
2007-01-09 , 15:19
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#6
Originally Posted by burque View Post
Well, Texrat, easy for you to say. You may have some inside information on their support policies and practices giving you some reason to say they're doing their best, but I don't . They neither knew nor seemed to care ANYTHING about the tablet.
Originally Posted by bsterix View Post
If i put a lot of chimps or monkeys in a call-center, they are also doing "their best"! Is this enough? Are the monkeys to blame for not knowing anything about Nokia or telephones?
You guys are leaping to invalid conclusions. I sympathize with your plight, but directing your ire at the poor schlubs who aren't provided proper training is disingenuous at best.

You can't possibly expect front-line call center people to be Linux experts. That's completely unrealistic. You need to escalate the issue.

Going forward, I am led to believe the problem is being addressed. I wouldn't be surprised to see the 770/N800 get a dedicated support path.

You want to see truly bad support? Try dealing with Dell. No coincidence that it rhymes with Hell.
 

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