Oh well **** happens...

I'm wondering if your the first DA to send their N900 in for off warranty" repairs.
The depot may now even have a picture of your scratched up device posted on some kind of motivational poster they have placed around the facility titled something like... "This is why we come to work in the morning" or somesuch.

I think the next thing you should do is find and join a new forum only to post about the shitty response you got in this forum. You know; keep this whole internet thing going. Who knows, you may even end up on YouTube or suttin'.