I received the following letter today from Nokia:

We received your request, and thank you for your interest in the Nokia Holiday Phone Offer. We are unable to process your request at this time because your request did not meet the following requirement(s) of the offer:

It goes on to say that I did not activate Ovi Maps or register on the Ovi store. The thing is, I DID DO BOTH before sending in my rebate, and gave my user name on the form.

More lousy customer service by Nokia or on Nokia's behalf. Going to fight this.