BUY.COM stepped up to the plate and is sending a new replacement unit AND a pre-paid UPS shipping label to put on the return box. Now that's first class customer service!!! I'd like to point out that BUY.COM's NOKIA 770 site clearly states that ALL RETURNS must be handled thru the manufacturer. Something I clearly understood and that's why I tee'd it up with NOKIA first. Since NOKIA couldn't get their collective act together I tried BUY.COM and they didn't blink an eye to make the sell right. Anyway, I look forward to receiving the replacement unit and will report back here if the WSOD strikes again. I'm really hoping not, b/c I truly want to play with this tiny box. However, I can say that it's going to be a tough user adoption road if other folks get yanked around like I was. Wake-up Nokia or another industry player will have you for breakfast.