Okay, I'm a little confused since I'm fairly new to this stuff so some of the terms being tossed around aren't leaving me with much. Essentially I want to retain my texts, applications, pictures not on my micro SD, and customization from various downloads.

Is this possible to keep/retain if I send the phone back to Nokia? I am not sure if Nokia will 1) Replace the motherboard with the information lost or 2) resolder the piece and retain the info, although it seems unlikely.

I've used the Back Up program on the secondary menu screen, is this enough? Or are you guys speaking about a different type of back-up?

Lastly what is the factory warranty? I am unable to find out at the moment due to my location. I purchased the phone around mid-January.

Thanks again everyone, I really appreciate the helpful information. I don't know what I'd do without this community! Thanks!!