I agree with what you say, SD, I just tend to lean a little in the other direction. Yes, there was an opportunity to broaden the base. Yes, there was the risk of offending what will turn out to be a fragment of the overall intended base... but I still believe there are better ways to handle the situation than was done, and this improvment actually revolves mostly not around tech and apps but PR.

Nokia has acknowledged severe shortcomings in that effort. I can't divulge details, but a very serious internal effort is underway to understand just how far Nokia executive management is divorced from the end users (if/when at all) and see where there are some problematic misconceptions. Those misconceptions do exist, and are strongly ingrained in some areas, so it will be interesting to me to see what degree of new receptiveness evolves.