And here is the link to the article mentioned:

http://tabulacrypticum.wordpress.com...teps-for-2010/

I don't know what goes on 'in there' but from the outside and guessing from past cases I've seen, it's likely due to legacy beauracracy and design by committee. They don't know the exact solution out of their current issues, so there's no drive toward a singular goal.

Thus: limited resources are deployed to pursue multiple (sometimes conflicting) goals.. decisions are made based on short term goals with long term negative consequences.. no coherence between different part of the org body.. it becomes hard to communicate what they're doing publicly because of all this...