After my bragging of N900 before I even got it during October my friend finally bought one in November and got it on the 21st november, while I bought in September and got it on the 5th December. But this is not the story,
He had problems with his touch screen after just one weeks of having the device and he called the Nokia and send it off for repair and ended up getting another N900 as a replacement. Yesterday his phone just did not have any signals no matter what you did, I was at the same spot and I had signals we reflashed the firmware and emmc.
With nothing of help he decided to send it back to Nokia for a repair, and when he talks with the rep. he tells him that device he has on his hands is a refurbished and has already passed the initial warranty of a refurb. phone so they cannot fix it under warranty but he is welcome to send it to Nokia and fix it on his own expenses. Which I said was BS, and asked to him to get transferred to his supervisor after telling him multiple times that he got this replace just after two weeks of buying a brand new with a year warranty. So he gets hold of the supervisor and the same story it is not in warranty being a refurb. phone so they cannot fix it under warranty but he can send and get it fixed on his own expenses.
He being a hard headed right after he got off the phone took his N900 out his pockets and threw on the ground and stepped and smashed it some was still left so he threw it in the dumpster.
But the main question can Nokia really do this?? Send a customer just after a week of being released a refurb phone (where did they even get a refurbished when the phone was being shipped to just hand full of people?) as a replacement and with in 7 months when the refurb also breaks they say they cannot do anything.
How ethical or legal is this?