This is the typical run-around, poor and uninterested customer service and communication that the Nokia brand name is becoming known for. I feel like I should sue for mental anguish and penalties over my OWN frustrating and insulting experiences with their support--but then I stopped spending money on Nokia and bought a Motorola Droid in a Verizon store, and all that melted away once I started getting treated like a proper paying customer.

My recommendation, lad... don't bother buying anything from Nokia until you see that Nokia makes some earnest attempt at customer service. And be sure to let others know. Sadly enough, sometimes you have to be the example that others must learn from.