NokiaCare in my city is a total joke. Called them several months ago when Google Maps SV stopped working and I was enquiring about Flash 10.1..

Me: When do we expect an update to flash 10.1 for N900?
NC: You can download it from Ovi store.
Me: Are you serious?
NC: Yes sir
Me: I don't see it on ovi store.
NC: It's there you just have to look for it.
Me: I am certain it's not there.
NC: Please restart your phone and then clear your browser cache and search again. If this does not help then you will have to flash your firmware or bring it to any Nokia Care center and we will flash it for you.
Me. *Hang up*