Thank you guys for your kind words and the encouragement to calm down and to try solve this problem.

Since Nokia is a massive company and I don't know where to start sending emails at (beside the generic support feedback web form) I decided to start by sending a letter to the much smaller SELTIX company (in German):
http://pastebin.com/E7mpuMES

Lets see what happens.

I'd be glad to take hints regarding to which email addresses @nokia I should send a letter as well.