I've had numerous build quality issues with my Palm Treos from years ago (600, 650, 680); but they were good with support. I just had to make an appointment with them to check their replacement unit stock, came by one of their support point and get an immediate hardware exchange.

Full backup and full restore of data took less than 15 minutes... and off I go, like nothing bad had happened.

But yeah, this issue is certainly not new to Palm. I've higher expectations now that they're under hp.