"If you create a system that any idiot can use, then only idiots will find it useful.

Making a process idiot-proof requires that you make it impossible for the users to make a "bad decision". You do this by either removing all decision-making from the process, limiting choices to a set of known-safe alternatives, or by assigning all decisions to someone assumed to not be an idiot. This eliminates creativity and restricts the users' actions. But it is a HumaneInterface."

Then we may assume that the problem exists between the screen and your crown. PEBAYC needs to join the famous PEBKAC in this modern times.