My replacement from Poland also good, no creaking either like 2nd unit.

100% agree with vitaminj.
Things will go wrong from time to time, retailer's fault or otherwise. It's how they deal in resolving it that speaks volumes. And even though it was 3rd time lucky for me, I was so impressed with the consistent professional level of service I received from Handtec that I plan on providing them a testimonial. They're now my 1st choice for phone bits and pieces, even if they don't end up being the very cheapest for any future purchases. I am more than happy to pay a little extra for peace of mind.