My n800 arrived at the repair facility five weeks ago (April 10) via express mail. On May 1, the website recorded the status as "recieved." On May 2, it said "Awaiting Parts." It still says the same thing. 1. Shouldn't they have the parts at the repair center, saying that it is a NOKIA REPAIR CENTER? 2.Since when does it take two weeks to ship something? When I call Nokia, they tell me that I cannot speak with a repair escalation person because they claim that I was lying about it getting there on the 10th. Come June 1, I'm calling and demanding a full refund. I can be on the phone for five hours for all I care. Somewhere in that company there is a huge, unrecgonized problem that nobody wants to address. If they will not fix my unit in "7-10 days" they should not promise me that my unit will be fixed in "7-10 days." They have three options: -Fix my unit before June 1. -Give me a full refund of $400. -Be contacted by my lawyer. It should be interesting......