Contacting Carol is a great idea.

It all seems pretty weird to me - all my interactions with the Jolla Care had been very positive, until now. They always had been very responsive, helpful and offering me to send my phone in if there are any problems.

Pretty much the only problem I ever had with my Jolla was that the phone speaker (for phone calls) stopped working. The warranty repair was very fast - I had my phone back in a matter of days. The only problem is that the speaker quality is quite bad now, so they offered me to send it back in once I move and I'm able to do it.

That's why I don't understand why they are suddenly not responding. In my case, it's just one exception among very positive experiences, but the end of my warranty is coming quite soon (being one of the first ones), so I'd really appreciate if they replied sooner than later.