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Posts: 14 | Thanked: 2 times | Joined on Nov 2010
#34
I got prepared answer number 2:

Greetings from SimplyElectronics.
Upon packing your order, we had discovered that our shipment of Nokia N9 64GB (White) Sim Free / Unlocked was damaged, and therefore had to be returned.
Unfortunately, the replacements are not expected to arrive within any short period of time.
We apologise for any inconveniences caused, however in this unfortunate event, we would like to ask if there are any other similarly priced products listed on our site that may be suitable as a replacement? Should the price be slightly higher, we can perhaps waive this as a gesture of goodwill (please note we can only do this usually for minor differences).
Likewise, if the price is lower, we can have this reimbursed to your account.
Kindly let us know by reply and we will do our best to expedite this for you. Otherwise, kindly advise on how we should proceed.