Of course Neo900 UG will support and coordinate such community level mutual help. Eventually (please not yet!) you can send in e.g. keymats and we will ship according swap keymats packed together with your device (unless we expect noone of our customers will be interested in getting what you provided). Please note that you will still need to somewhat coordinate with other users, since Neo900 UG can not provide any warranty for items we received from customers and send them out to other customers. Minimum when you want one of those customer-provided German keymats for example, you'd need to clearly state that you want resp are OK with a customer-swap item and not something Neo900 UG sells to you (aka "no warranty"). Anyway, we'll for sure find a way to manage this

Thanks for the proposition.

/j