Well... they do release nice phones now and then, but I think the actual support and custom care sucks. Sure, I can understand that they want people to buy new phones twice a year so there's a reason why they drop support quite early. But I think that it would be nice if they cared about the people using older phones too.

And it's worth saying it again, Nokia discussion forums sucks. Those times I've tried to use them I've gotten the feeling that they were just filled with people asking questions and no real replies.

With that said... I may still buy a new phone from them.