Thread: Bugzilla: is there a walk-thru somewhere?
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lma is offline lma
2009-11-21 , 18:46
Posts: 2,802 | Thanked: 4,491 times | Joined on Nov 2007
#10
Originally Posted by RevdKathy View Post
Are you saying that you don't want ordinary users filing bugs?
All users (who's "ordinary" anyway?) are definitely welcome. It's really not that complicated, just describe the problem and be specific: "I do A, B and C expecting X to happen but I get Y instead" good, "Make foo better, oh and by the way baz sucks" bad. If for whatever reason the triagers can't reproduce the problem and need more information we'll ask for it.

If anyone is feeling a bit intimidated, do browse existing bug reports to get a feel of the general flow.

But I think involving ordinary users in the process might head off a lot of grumbling about bugs and fixes. And might introduce a whole lot more people to this element of Open Community.
Indeed. I think the main "problem" is not that bugzilla is complicated but that most people have never experienced this level of feedback and interaction with a vendor/community before.
 

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