[*]My 4 years old walks into the room and asks, "What are you doing, daddy?". "I am talking to your auntie in Italy." "Can I see her?" It's so much easier to click one button and turn on video than asking the other party to start another application they may not even have.
[*]The other party asks me how to do XYZ. (S)he is not a computer geek and needs showing. So I go, "click this button and I will share my screen with you and show you." Oh the number of times I tried setting up X11 screen sharing through SSH on my N900 and failed... and I am a geek. I cannot expect my sister faffing around with VNC, that would be way above her head.
Again, I know. And I even care to some extent. But most people don't even know what a motherboard is. And when you explain it to them, they go, so what?
So yes, Skype no longer working on my phone is a big deal. Not the end of the world but a major inconvenience.