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Posts: 6 | Thanked: 51 times | Joined on Oct 2009 @ Finland
#1
Hi all,

We at Nokia Care would like to hear your feedback on the Nokia N900 User guides and Get started guide. Your feedback will be valuable when making User guide updates for the next software releases and also when planning the User guide content for the next Maemo device. This is purely an informal feedback thread, as I'm also interested in learning how the Maemo community sees the role of end-user documentation in general for Maemo devices.

My questions are the following:
  1. How would you rate the current support offering for N900, in your own words? Please give your evaluation separately for a) the printed Get started guide, b) the in-device User guide (you can access it through File manager > Documents > User guides), and c) the User guide PDF on the Nokia Support site.
  2. What’s your opinion on the current concept of providing end user documentation, that is, a short, printed get started guide in the sales box, and the longer guides available on the web and in-device? Do you expect Nokia to provide a longer User guide in the sales box, or is the Get started guide enough?
  3. Maemo 5 doesn't have a help framework. What’s your opinion, should there be one for Maemo 6? What would an ideal help system be in your opinion?
  4. And finally, how do you see the role of the Maemo community in providing end-user support? Do you think the community could be more involved in the process of making the User guides (for example, as a content reviewer)? What would, in your opinion, be a good solution for the community to get involved?

Of course, any other feedback (or suggestion) is very welcome : )

Thank you very much for your feedback!

Best regards,

Harri Suhonen
Nokia Care

PS. Please note that if you find any bugs in the User guide or Get started guide, please report them in Bugzilla (Under User guide & Help content), so that we get all the possible bugs fixed in time.
 

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