Not sure if this has been mentioned before but it's a really good idea to read up on EU legislation regarding warranties etc. Companies will refuse to repair/refund products becasue they know we don't know the full extent of the law...

A quick google produced this, Im sure there's lots more info out there

http://www.thisismoney.co.uk/money/b...ty-EU-law.html

"Under UK law, buyers in England and Wales can get a partial refund or full repair up to six years after the purchase was made (five years from discovery in Scotland). The refund should take into account how much use the customer has already had of a product. Ultimately, a county court would decide this."

or try this

"The EU directive in question is 1999/44/EC. The full wording is contained here (open the word documtent and scroll to page 7) but the important bit is this: 'A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period."