I had called Nokia and complained how the problems was not fix. With my complaint, it was forwarded to the Quality Service Manager. A few days later I received a call back from the Quality Service Manager discussing my problems with the speaker and display and how it was not addressed properly. I sent my phone back in directly to the QS Manager on the 6/18 and got it back one week later. They fix speaker and replace the display screen. I have used it for a week and everything appears to be working good. I am pretty satisfied now.