Thread: Jolla unable to service in-warranty phones?
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mr_jrt is offline mr_jrt
2015-09-24 , 18:42
Posts: 249 | Thanked: 277 times | Joined on May 2010 @ Brighton, UK
#1
Just a random heads up...my Jolla developed a classic "yellow burn" on its screen recently, and when I got around to contacting Jolla for a replacement I got a rather cryptic:

A situation has developed which may lead to a delay in repair service for the issue you are experiencing with your device. We are working to solve the situation as quickly as possible.

We will close this ticket for now and get back to you once we have more information.

Our apologies for the inconvenience and thank you in advance for your patience!
...anyone got any ideas as to what's going on? If it was going to be quick I suspect they'd have left the ticket open. I'm a bit put out at getting it closed, tbh. I use Zendesk at work so I know the flows and how it works...and I suspect this will vanish from most agent visibility now it's closed
 

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