Believe it or not I actually had a pretty good experience.. Here is my
correspondance and Nokia's reply.. (I removed names). March 2010

Dear Nokia Rep,


This letter is written in regards to our phone call Thursday morning March 19 2010.
I was refered to you by Nokia support. The case number is **********
You suggested I write a summary of my request from Nokia.

I currently own 2 Nokia phones. An E72 and a N900. I think both are very good phones.
Unfortunately I misplaced the stylus for the N900 and would like to replace it with an identical one that
fits in the phone. It appears that Nokia is not currently including such stylus in its accesseries products
list and I am unable to find a replacement.

According to page 15 of the Nokia N900 owners manuel it states

"Important: Use only a stylus approved by Nokia for use with this device. Using any other stylus
may invalidate any warranty applying to the device and may damage the touch screen..."

I am very concerned about properly following Nokis's guidelines.
The apps and software I use on my N900 strongly depend on precision
use of the stylus to activate features. Further, because the original stylus
fits nicely in the N900 casing I would prefer the same stylus.

Given that I have spent approximately $900 on Nokia products, I would think it
a very good customer service if Nokia would replace my lost stylus with the same kind.

Sincerely

mscion




Nokia's REPLY

mscion-

Thank you for your email. We will be mailing you a new stylus on Monday.

Have a great day.

Sincerely,
Nokia Rep

Nokia Flagship (USA)




The stylus arrived in a envelope a few days later which made my day! I have heard this Flagship store is now closed...

Failed because the store gave away things instead of selling them.

Failed because Nokia's USA plan was/is utter rubbish. That flagship store in New York was absolutely brilliant, with friendly, helpful staff.

Maybe they could re-open it with some of the $$$ they're saving by firing 3000 staff members.

You have better luck than me In October 2010, my N900 headset literally fell apart into tiny plastic bits while in my ear. Nokia Care told me to mail it to Palco... and I've heard nothing ever since. Follow-ups promise it'll escalate and someone will contact me, but nobody ever does. Thumbs down.

i replied back and said can you ask a collegue because you are obviously not familiar with the n900 and i got this:
>
>
>
> -----Original Message-----
>
> Sent:* 04/05/2011 04:21:57 PM
> To:* ContactCentre.Europe@nokia.com
> Subject:* RE: WebForm Automated Email
>
> There is a stylus designed for the n900 it came with a stylus designed
> by Nokia and it slides down the body of the device, and i want to know
> where i can buy one, could you please ask another colleague as you seem
> to not be familiar with the n900.
>

On Wed,* 4 May 2011, 17:04:23 BST, ContactCentre.Europe@nokia.com wrote:

> Dear Mark,
>
> Thank you for contacting Nokia Care.
>
>
> We have verified this information from our Technical supprt and Sales
> department before replying to your previous email. You can check our
> website for more information. Please visit www.nokia.co.uk and choose
> find products. Choose Nokia N900 and it should show up all the
> accessories and informations on what is included in the sales package
> for this device. We also tried to ask our Sales department for this
> Stylus but we do apologize but they are not aware of this stylus for
> Nokia N900. Feel free to visit our website.
>
>
> Please don't hesitate to contact us again if you have any further
> questions.
>



i was going to reply asking if i'd got through to the microsoft section.
i like the letter the guy sent to them quoting the warrenty and using other non nokia stylus's could void the warrenty.

i've posted these images to the guy

ive got a spare original stylus which i can give for £5 just message me

many thanks for the offer, i will bear it in mind as i await nokia's next response

hopefully nokia care will see what i'm getting at with the emails now

A major flaw with this reasoning is that the reopened flagship store would only sell windows based phones!