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2011-05-04
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2011-05-04
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#23
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The Following 2 Users Say Thank You to AndyNokia232 For This Useful Post: | ||
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2011-05-05
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#24
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2011-05-05
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#25
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2011-05-05
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#26
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2011-05-05
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2011-05-05
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#28
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correspondance and Nokia's reply.. (I removed names). March 2010
Dear Nokia Rep,
This letter is written in regards to our phone call Thursday morning March 19 2010.
I was refered to you by Nokia support. The case number is **********
You suggested I write a summary of my request from Nokia.
I currently own 2 Nokia phones. An E72 and a N900. I think both are very good phones.
Unfortunately I misplaced the stylus for the N900 and would like to replace it with an identical one that
fits in the phone. It appears that Nokia is not currently including such stylus in its accesseries products
list and I am unable to find a replacement.
According to page 15 of the Nokia N900 owners manuel it states
"Important: Use only a stylus approved by Nokia for use with this device. Using any other stylus
may invalidate any warranty applying to the device and may damage the touch screen..."
I am very concerned about properly following Nokis's guidelines.
The apps and software I use on my N900 strongly depend on precision
use of the stylus to activate features. Further, because the original stylus
fits nicely in the N900 casing I would prefer the same stylus.
Given that I have spent approximately $900 on Nokia products, I would think it
a very good customer service if Nokia would replace my lost stylus with the same kind.
Sincerely
mscion
Nokia's REPLY
mscion-
Thank you for your email. We will be mailing you a new stylus on Monday.
Have a great day.
Sincerely,
Nokia Rep
Nokia Flagship (USA)
The stylus arrived in a envelope a few days later which made my day! I have heard this Flagship store is now closed...