Thursday, Jan 31:

The saga continues.

Fedex delivery was definitely not made to number 21. The other high-likelihood candidates nearby are all the immediate here’s-your-misdirected-package sort. Thus the odds of a nearby misdelivery (the package does have our name and address on it, after all) are rapdily declining.

The street we live on is only one block long, so number confusion is less common than street confusion. We get mail every couple weeks that is meant for 27 Some-Other-Street (of course, that's USPS, not Fedex). If the N810 is going to show up in the next day or so, that's the most likely explanation.

But I'm already bracing myself for the "OK, who's going to accept responsibility for replacing this device" discussion with the shipper and deliverer.

Talk to customer service at the vendor. If FedEx has already done a trace and failed to locate the shipment, the vendor should then claim reimbursement from FedEx for the lost item and send you a new N810.

My wife works for a company that ships exclusively with FedEx, and this sort of thing is routine.

I'll do that today.

Thanks.

Roger

(Previously I had called Fedex but only emailed LetsTalk. Odd that I was mentally sidestepping a call to them.)

Added later: I've called both companies and the request to LetsTalk has resulted in a "I'll send this to my supervisor, who will call you" response.

Apparently the Fedex driver's flat assertion that he left the package on the front step disinclined the customer service rep to believe my statement that it didn't arrive. Fortunately for me there's that "blue house next door" matter, which seems to support a "he left it somewhere else, not my house" argument.

So far, nothing though.

Friday, Feb 1

After my third phone call with Fedex, I asked "Are you done? What do I do?" And I got the answer that the shipper should put in for reimbursement.

So yesterday morning, I did call LetsTalk.com, explained the situation to their rep, who said she would check with Fedex and then have a supervisor call me back that morning. (Um, never called, of course. As if I were expecting it.)

And so I called again today, went through exactly the same process, even down to the "I have to get a supervisor to handle this" when I interjected "You know, I've only called you because Fedex said they were done with the trace and I should put in for reimbursement."

That seemed to be just the right thing to say. The LetsTalk rep called Fedex right then and there — conferencing me in — and the apologetic Fedex rep who answered said they would be sending the driver back to leave a note at the house where the delivery was made but that LetsTalk should definitely ship another unit and put in for reimbursement. (Unspoken was the alternate scenario: "And if we find the package, we'll ship it back and settle up again.")

Right outcome. So now I've got a Monday or possibly Tuesday delivery.

I'll wait to celebrate 'til I get the package.

Yay!!!

Tim

I now have a second Fedex tracking number (not yet showing anything), an expected delivery of Tuesday afternoon, and a sign for my door to the driver to hand the package to me personally.

No slip-ups this time!

So, the rest of your town will awaken tomorrow to find "No, wrong address" signs on their front doors then?

^ brilliant

As of 2:55 p.m. today, I am in possession of my discounted-(and-paid-for) N810.

Hoorah!

Thanks to all you wrote to buck up my spirits during my trials.

Roger

Good news. Very good news.

Tim