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2009-12-15
, 23:10
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Posts: 321 |
Thanked: 366 times |
Joined on Nov 2009
@ Hellas
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#2
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2009-12-15
, 23:27
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Posts: 133 |
Thanked: 128 times |
Joined on May 2009
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#3
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2009-12-15
, 23:31
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Posts: 49 |
Thanked: 3 times |
Joined on Nov 2009
@ chicago usa
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#4
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2009-12-15
, 23:33
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Posts: 49 |
Thanked: 3 times |
Joined on Nov 2009
@ chicago usa
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#5
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I RMA'd an N900 to Nokia US last week. It was fast, easy, and they emailed me a free FEDEX shipping label to put on the box. I believe you have 14 days from day of delivery to return to Nokia, and 21 days from day of delivery to return to Dell. Other retailers' policies may differ.
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2009-12-16
, 15:09
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Posts: 49 |
Thanked: 3 times |
Joined on Nov 2009
@ chicago usa
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#6
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2009-12-18
, 15:14
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Posts: 4 |
Thanked: 0 times |
Joined on Nov 2009
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#7
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2009-12-31
, 21:10
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Posts: 486 |
Thanked: 154 times |
Joined on Sep 2009
@ New York City
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#8
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I RMA'd one on December 7, shipped it back on 12/8, it was received 12/9, and I haven't heard anything since. Should I be concerned?
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2010-01-06
, 22:29
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Posts: 4 |
Thanked: 0 times |
Joined on Nov 2009
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#9
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2010-01-11
, 19:11
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Posts: 133 |
Thanked: 128 times |
Joined on May 2009
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#10
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I RMA'd an N900 to Nokia US last week. It was fast, easy, and they emailed me a free FEDEX shipping label to put on the box. I believe you have 14 days from day of delivery to return to Nokia, and 21 days from day of delivery to return to Dell. Other retailers' policies may differ.
Dear xxxxxxx,Of course, I called right away, and the CSR confirmed they'd received the phone Dec 21, and had no explanation for why I'd receive an email stating otherwise. He escalated and advised if I don't receive a refund by the 30-day due date, I should call back.
RMA-code 42xxxx
Unfortunately, we did not receive your return of order 212xxx. within the allotted timeframe and the Return Material Authorization (RMA) code 42xxx has now expired.
Thank you,
Nokia US Online Store Customer Service http://www.nokiausa.com
ive been calling them for a week now and they keep saying try tomorrow because they dont have any n900s in stock and that even if i do send it, it would take 30 days for a new phone. which i think is too long.
any of you been through this yet?