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2010-09-05
, 18:54
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Posts: 25 |
Thanked: 0 times |
Joined on Jan 2010
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#562
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Ha!
The same Karen Johnson told me I can only ask to cancel when I get the text about charging and will need to put it in writing.
Used the Bitterwallet template and my last 3 months bills have been over by 1500 to 2000 meg so I expect that text after the 8th of this month I hope. Not sure when the cut off will be. I'll be cutting it fine.
Seems crazy to have to write the same letter again. Situation hasn't and will not change!!
The same Karen Johnson told me I can only ask to cancel when I get the text about charging and will need to put it in writing.
Used the Bitterwallet template and my last 3 months bills have been over by 1500 to 2000 meg so I expect that text after the 8th of this month I hope. Not sure when the cut off will be. I'll be cutting it fine.
Seems crazy to have to write the same letter again. Situation hasn't and will not change!!
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2010-09-05
, 20:24
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Posts: 242 |
Thanked: 86 times |
Joined on Jul 2010
@ UK/Scotland
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#563
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Originally Posted by lew247
my guess is that she meant to hit the 9 key but hit the 0 next to it.
Vodafone seem totally incompetant
now they say the'll respond to the latest letter/email I sent about cancellation by close of business on the 0th of September
Does anyone have ANY idea when the 0th of September is?
Yes this IS from the Directors office
If they have people like that in the Directors office then god help anyone that ever wants to use Vodafone - I certainly wont ever again
What makes it worse is my other half used to be a field engineer for them years agoa and loved working for them then, but now they are just after money, money and more money and dont give a stuff about anyone or anything as long as they are making money for their shareholders.
although someone should introduce her to proof reading...
__________________
The best way to save face is to keep the lower half shut
Cantonese Pen Power Input is only available in Hong Kong...SUX!
The best way to save face is to keep the lower half shut
Cantonese Pen Power Input is only available in Hong Kong...SUX!
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2010-09-06
, 11:18
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Posts: 345 |
Thanked: 117 times |
Joined on Jan 2010
@ uk
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#564
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I got an email from them over the weekend that said that as I had got the text and provided my bill info then they will deal with my request. After that there was a statement that said here is what we are going to be posting about what people shoulld be doing. I will post on here the whole thing when I get back home tonight. Hope it means I can cancel, It sounded good, but was left a little vague still.
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2010-09-06
, 22:56
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Posts: 345 |
Thanked: 117 times |
Joined on Jan 2010
@ uk
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#565
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ok, here is the email I got, sorry it took so long......
> Thank you for your e-mail requesting the cancellation of your account.
>
>*
>
> As you have received the relevant text message and sent your letter to
> the address below we will be in contact with you shortly.
>
>*
>
> Here is the information we are sending out to our customer for your
> information.
>
>*
>
> If you think that out of bundle charging will increase your total bill by
> 10% or more compared to the same usage in the previous month, you may be
> entitled to cancel your account without penalty.
>
>*
>
> You will not be able to request to terminate unless you have received
> one of these text messages from us:
>
>*
>
> From Vodafone: To let you know you’re nearly at the end of your monthly
> data allowance of 500MB.* If you need to use additional data there will
> be a charge of £5 incVAT per 500MB , however* we won’t start charging
> until 1 October 2010. To stop these alerts, text STOP to 40506
>
>*
>
> From Vodafone: To let you know you’re nearly at the end of your monthly
> data allowance of 1GB.* If you need to use additional data there will be
> a charge of £5 incVAT per 500MB , however* we won’t start charging until
> 1 October 2010. To stop these alerts, text STOP to 40506.
>
>*
>
> From Vodafone: To let you know you’re nearly at the end of your daily
> data allowance of 25MB.* If you need to use additional data there will
> be a charge of 50p incVAT per 25MB , however* we won’t start charging
> until 1 October 2010. To stop receiving these alerts, text STOP to
> 40506.
>
>*
>
> If after receiving this text you wish to cancel, you will need to send us
> written notification that you intend to terminate your contract and
> proof of why you think your bill will be increased by more than 10%.
> This must be sent to us in writing before the charges are introduced.
> Please send your written notice to: Vodafone UK Ltd., Vodafone House,
> The Connection, Newbury, RG14 2FN.
>
>*
>
> Once received, we'll assess your request and let you know if it's
> possible to cancel or not.
>
>*
>
> Kind regards
>
>*
>
> Karen Johnson
>
>*
>
> Directors Office
>
>*
>
> Vodafone Limited
>
> Registered Office - Vodafone House, The Connection, Newbury, Berkshire,
> RG14 2FN
>
> Registered in England - 1471587
> Thank you for your e-mail requesting the cancellation of your account.
>
>*
>
> As you have received the relevant text message and sent your letter to
> the address below we will be in contact with you shortly.
>
>*
>
> Here is the information we are sending out to our customer for your
> information.
>
>*
>
> If you think that out of bundle charging will increase your total bill by
> 10% or more compared to the same usage in the previous month, you may be
> entitled to cancel your account without penalty.
>
>*
>
> You will not be able to request to terminate unless you have received
> one of these text messages from us:
>
>*
>
> From Vodafone: To let you know you’re nearly at the end of your monthly
> data allowance of 500MB.* If you need to use additional data there will
> be a charge of £5 incVAT per 500MB , however* we won’t start charging
> until 1 October 2010. To stop these alerts, text STOP to 40506
>
>*
>
> From Vodafone: To let you know you’re nearly at the end of your monthly
> data allowance of 1GB.* If you need to use additional data there will be
> a charge of £5 incVAT per 500MB , however* we won’t start charging until
> 1 October 2010. To stop these alerts, text STOP to 40506.
>
>*
>
> From Vodafone: To let you know you’re nearly at the end of your daily
> data allowance of 25MB.* If you need to use additional data there will
> be a charge of 50p incVAT per 25MB , however* we won’t start charging
> until 1 October 2010. To stop receiving these alerts, text STOP to
> 40506.
>
>*
>
> If after receiving this text you wish to cancel, you will need to send us
> written notification that you intend to terminate your contract and
> proof of why you think your bill will be increased by more than 10%.
> This must be sent to us in writing before the charges are introduced.
> Please send your written notice to: Vodafone UK Ltd., Vodafone House,
> The Connection, Newbury, RG14 2FN.
>
>*
>
> Once received, we'll assess your request and let you know if it's
> possible to cancel or not.
>
>*
>
> Kind regards
>
>*
>
> Karen Johnson
>
>*
>
> Directors Office
>
>*
>
> Vodafone Limited
>
> Registered Office - Vodafone House, The Connection, Newbury, Berkshire,
> RG14 2FN
>
> Registered in England - 1471587
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2010-09-06
, 23:19
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Posts: 163 |
Thanked: 21 times |
Joined on Feb 2010
@ London UK
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#566
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Im not sure if this appies to me, I have 500MB and just received the text that I went over. Can I get it cancelled? or is it only for people who got unlimited data when taking the contract?
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2010-09-06
, 23:19
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Posts: 242 |
Thanked: 86 times |
Joined on Jul 2010
@ UK/Scotland
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#567
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I just punched in my tracking number for the letter I sent to Vodafone and this is what I got
"Your item with reference AG581698787GB was delivered from our NEWBURY Delivery Office on 02/09/10 ."
So does anyone know if vodafone will contact me about cancelling the contract or anything? I've not cancelled a contract before (they normally phone me up when I'm due for an upgrade)
"Your item with reference AG581698787GB was delivered from our NEWBURY Delivery Office on 02/09/10 ."
So does anyone know if vodafone will contact me about cancelling the contract or anything? I've not cancelled a contract before (they normally phone me up when I'm due for an upgrade)
__________________
The best way to save face is to keep the lower half shut
Cantonese Pen Power Input is only available in Hong Kong...SUX!
The best way to save face is to keep the lower half shut
Cantonese Pen Power Input is only available in Hong Kong...SUX!
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2010-09-06
, 23:24
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Posts: 163 |
Thanked: 21 times |
Joined on Feb 2010
@ London UK
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#568
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Im not sure if people are reading this correctly.
> If you think that out of bundle charging will increase your total bill by
> 10% or more compared to the same usage in the previous month, you may be
> entitled to cancel your account without penalty.
If you have an contract which states, 25mb, 500mb, 1000mb free. Then I dont think you can cancel if they charege you for going over.
Its only for those persons who signed up and were told "unlimited data"
The statement above if read correctly means you need to send them a bill from this month "where you got the text" and then a previous bill from when you had unlimited data. Showing that the no more unlimited data is making your bill over 10% more expensive.
If your contract states 500Mb for example then you never had the previous unlimited data so you are unable to prove its changed for you.
> If you think that out of bundle charging will increase your total bill by
> 10% or more compared to the same usage in the previous month, you may be
> entitled to cancel your account without penalty.
If you have an contract which states, 25mb, 500mb, 1000mb free. Then I dont think you can cancel if they charege you for going over.
Its only for those persons who signed up and were told "unlimited data"
The statement above if read correctly means you need to send them a bill from this month "where you got the text" and then a previous bill from when you had unlimited data. Showing that the no more unlimited data is making your bill over 10% more expensive.
If your contract states 500Mb for example then you never had the previous unlimited data so you are unable to prove its changed for you.
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2010-09-06
, 23:29
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Posts: 242 |
Thanked: 86 times |
Joined on Jul 2010
@ UK/Scotland
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#569
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Originally Posted by crsnwby
Im not sure if this appies to me, I have 500MB and just received the text that I went over. Can I get it cancelled? or is it only for people who got unlimited data when taking the contract?
Originally Posted by crsnwby
dude you just answered your own question
Im not sure if people are reading this correctly.
> If you think that out of bundle charging will increase your total bill by
> 10% or more compared to the same usage in the previous month, you may be
> entitled to cancel your account without penalty.
If you have an contract which states, 25mb, 500mb, 1000mb free. Then I dont think you can cancel if they charege you for going over.
Its only for those persons who signed up and were told "unlimited data"
The statement above if read correctly means you need to send them a bill from this month "where you got the text" and then a previous bill from when you had unlimited data. Showing that the no more unlimited data is making your bill over 10% more expensive.
If your contract states 500Mb for example then you never had the previous unlimited data so you are unable to prove its changed for you.
__________________
The best way to save face is to keep the lower half shut
Cantonese Pen Power Input is only available in Hong Kong...SUX!
The best way to save face is to keep the lower half shut
Cantonese Pen Power Input is only available in Hong Kong...SUX!
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2010-09-06
, 23:53
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Posts: 163 |
Thanked: 21 times |
Joined on Feb 2010
@ London UK
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#570
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In that case there are a lot of people here trying to cancel and they cant.
now they say the'll respond to the latest letter/email I sent about cancellation by close of business on the 0th of September
Does anyone have ANY idea when the 0th of September is?
Yes this IS from the Directors office
If they have people like that in the Directors office then god help anyone that ever wants to use Vodafone - I certainly wont ever again
What makes it worse is my other half used to be a field engineer for them years agoa and loved working for them then, but now they are just after money, money and more money and dont give a stuff about anyone or anything as long as they are making money for their shareholders.
Last edited by lew247; 2010-09-05 at 16:28.