Active Topics
-
Nokia Booklet 3G (RX-75) Drivers (60)
to Alternatives by Maemish - 1 day, 5 hrs ago -
Is there a section to talk about Java ME? Apps, etc. (7)
to General by teroyk - 4 days, 1 hr ago - more...
|
2011-11-17
, 15:47
|
|
Posts: 196 |
Thanked: 76 times |
Joined on Jul 2011
@ Near St. Albans UK
|
#912
|
Originally Posted by marrat
cool! thanks for this! i will keep going with it then! but your quote does say "Nokia originally intended the Product for sale in one of these countries" and as its not intended for the UK i have a feeling they may get me back on that one!
Maybe you should remind them about their own EU-wide warranty policy:
http://europe.nokia.com/support/repa...epair/warranty
"However, if you have purchased the Product in a member state of the European Union, Iceland, Norway, Switzerland or Turkey and Nokia originally intended the Product for sale in one of these countries, this Limited Warranty is valid and enforceable in all of these above listed countries."
So warranty-wise the EU as a whole is treated as a single country and no matter in which member state of the EU (in this case Denmark) you bought the phone, they are forced to repair it in any other EU country (UK in this case).
|
|
2011-11-17
, 15:49
|
|
Posts: 658 |
Thanked: 777 times |
Joined on May 2010
@ Norway
|
#913
|
It doesnt matter if its intended for the UK, as long as it was intended for the country you bought it from, according to what Im reading there.
If you got it in Denmark and you live in a country within the EU, or Turkey, Norway, and those others, youre good to go. Warranty stands.
If you lived in Ethiopia and bought one from Denmark, youd not be entitled to it, since youre not in one of the countries listed there.
Also if you live in one of the coutries you listed there but got the device in China, youd also not have anything to stand on there.
If you got it in Denmark and you live in a country within the EU, or Turkey, Norway, and those others, youre good to go. Warranty stands.
If you lived in Ethiopia and bought one from Denmark, youd not be entitled to it, since youre not in one of the countries listed there.
Also if you live in one of the coutries you listed there but got the device in China, youd also not have anything to stand on there.
__________________
My Nokia N9 Idea. Support its awesomeness!
http://www.ideasproject.com/ideas/12265
My Nokia N9 Idea. Support its awesomeness!
http://www.ideasproject.com/ideas/12265
|
|
2011-11-17
, 15:52
|
|
Posts: 418 |
Thanked: 431 times |
Joined on May 2011
|
#914
|
Originally Posted by slai
Yes, I also read it this way. It was intended for sale in Denmark ("originally intended the Product for sale in one of these countries") and you want to have warranty in the UK ("this Limited Warranty is valid and enforceable in all of these above listed countries." --> EU, that is, of which the UK is part).
It doesnt matter if its intended for the UK, as long as it was intended for the country you bought it from, according to what Im reading there.
If you got it in Denmark, youre good to go. Warranty stands.
|
|
2011-11-17
, 16:23
|
|
Posts: 196 |
Thanked: 76 times |
Joined on Jul 2011
@ Near St. Albans UK
|
#915
|
Originally Posted by marrat
From what Nokia UK told me it is covered but only if i send it to Denmark and get in contact with them! which would mean shipping back over! not entirely sure i would want to do that! The scratch is not that bad! The only reason I'm annoyed was because i know i didn't do anything to cause it! I would hold my hands up if had done it! and we did spend nearly £600! on reflection thats a lot of money!!
Yes, I also read it this way. It was intended for sale in Denmark ("originally intended the Product for sale in one of these countries") and you want to have warranty in the UK ("this Limited Warranty is valid and enforceable in all of these above listed countries." --> EU, that is, of which the UK is part).
Sorry - I guess this should be back in my scratch thread really!
thanks for all your help though i will be quoting that back to Nokia later in another email later!
|
|
2011-11-17
, 16:32
|
|
Posts: 418 |
Thanked: 431 times |
Joined on May 2011
|
#916
|
Originally Posted by Grazy
If they still deny it, don't bother writing more e-mails. Directly contact their phone support line and if the support person at the phone is also denying you the warranty, let them forward you to their manager...
From what Nokia UK told me it is covered but only if i send it to Denmark and get in contact with them! which would mean shipping back over! not entirely sure i would want to do that! The scratch is not that bad! The only reason I'm annoyed was because i know i didn't do anything to cause it! I would hold my hands up if had done it! and we did spend nearly £600! on reflection thats a lot of money!!
Sorry - I guess this should be back in my scratch thread really!
thanks for all your help though i will be quoting that back to Nokia later in another email later!
It's often the case that support guys don't have knowledge about all company policies. But that's also part due to many support lines not being operated by the companies themselves but being outsourced to other service companies...
|
|
2011-11-18
, 03:55
|
|
Posts: 13 |
Thanked: 7 times |
Joined on Oct 2011
|
#917
|
Got a question... my Australian black n9 has finally been detected by NSU for the PR 1.1 update (yay!). I am now in the process of backing up my data.. does the update delete the backup file on the phone also??
Thanks
Thanks
|
|
2011-11-18
, 04:45
|
|
Posts: 1,427 |
Thanked: 2,077 times |
Joined on Aug 2009
@ Sydney
|
#918
|
Originally Posted by mnnm
Update does not delete the files which lie in the /home/user/MyDocs/
Got a question... my Australian black n9 has finally been detected by NSU for the PR 1.1 update (yay!). I am now in the process of backing up my data.. does the update delete the backup file on the phone also?
So the answer is no. All your files, including the backup stored in /home/user/MyDocs/.backup/ will stay.
But it's recommended to copy it off your phone on to the PC just in case. You just never know. =P
| The Following 2 Users Say Thank You to jakiman For This Useful Post: | ||
|
|
2011-11-18
, 04:56
|
|
Posts: 7 |
Thanked: 3 times |
Joined on Oct 2011
@ chicago
|
#919
|
Originally Posted by mnnm
What code version do you have 059XXXX, my Australian N9 hasn't got anything via the NSU.
Got a question... my Australian black n9 has finally been detected by NSU for the PR 1.1 update (yay!). I am now in the process of backing up my data.. does the update delete the backup file on the phone also??
Thanks
Thanks.
|
|
2011-11-18
, 05:33
|
|
Posts: 13 |
Thanked: 7 times |
Joined on Oct 2011
|
#920
|
Originally Posted by oldsoccer
My product code is 059J241.
What code version do you have 059XXXX, my Australian N9 hasn't got anything via the NSU.
Thanks.
http://europe.nokia.com/support/repa...epair/warranty
"However, if you have purchased the Product in a member state of the European Union, Iceland, Norway, Switzerland or Turkey and Nokia originally intended the Product for sale in one of these countries, this Limited Warranty is valid and enforceable in all of these above listed countries."
So warranty-wise the EU as a whole is treated as a single country and no matter in which member state of the EU (in this case Denmark) you bought the phone, they are forced to repair it in any other EU country (UK in this case).
Last edited by marrat; 2011-11-17 at 15:29.