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Is there a section to talk about Java ME? Apps, etc. (3)
to General by Kalatti - 8 hrs, 32 mins ago - more...
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2009-12-15
, 23:10
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Posts: 321 |
Thanked: 366 times |
Joined on Nov 2009
@ Hellas
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#2
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If I were you, I would either ask for immediate replacement, or full refund and buy from a different place.
Now, it's your responsibility to know your customer rights.
Now, it's your responsibility to know your customer rights.
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Boot Videos: [ Maemo 1 & 2 ] | Matrix ]
Like my work? Consider making a Donation
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2009-12-15
, 23:27
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Posts: 133 |
Thanked: 128 times |
Joined on May 2009
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#3
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Originally Posted by Lacedaemon
I RMA'd an N900 to Nokia US last week. It was fast, easy, and they emailed me a free FEDEX shipping label to put on the box. I believe you have 14 days from day of delivery to return to Nokia, and 21 days from day of delivery to return to Dell. Other retailers' policies may differ.
If I were you, I would either ask for immediate replacement, or full refund and buy from a different place.
Now, it's your responsibility to know your customer rights.
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2009-12-15
, 23:31
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Posts: 49 |
Thanked: 3 times |
Joined on Nov 2009
@ chicago usa
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#4
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Originally Posted by Lacedaemon
yeah i kept trying to ask them, but they said they cant do anything until they have n900s in stock
If I were you, I would either ask for immediate replacement, or full refund and buy from a different place.
Now, it's your responsibility to know your customer rights.
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2009-12-15
, 23:33
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Posts: 49 |
Thanked: 3 times |
Joined on Nov 2009
@ chicago usa
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#5
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Originally Posted by digittante
cool, and yeah i also asked them about the 14 days thing and they said something about 14days for returns but i was still eligible for an exchange. and that its 30days for exchanges or something. (hopefully i dont get screwed over with them just saying bull$hit)
I RMA'd an N900 to Nokia US last week. It was fast, easy, and they emailed me a free FEDEX shipping label to put on the box. I believe you have 14 days from day of delivery to return to Nokia, and 21 days from day of delivery to return to Dell. Other retailers' policies may differ.
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2009-12-16
, 15:09
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Posts: 49 |
Thanked: 3 times |
Joined on Nov 2009
@ chicago usa
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#6
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ok they called me back at 7 in the morning.. man i was having a good dream.. and said they can now process the RMA.
so here goes to me hopefully i wont have the same problem from before
so here goes to me hopefully i wont have the same problem from before
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2009-12-18
, 15:14
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Posts: 4 |
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Joined on Nov 2009
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#7
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I RMA'd one on December 7, shipped it back on 12/8, it was received 12/9, and I haven't heard anything since. Should I be concerned?
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2009-12-31
, 21:10
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Posts: 486 |
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Joined on Sep 2009
@ New York City
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#8
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Originally Posted by jasonbaldwin
Funny thing - I RMA-ed the phone I received from NokiaUSA on Dec 1st (received by BrightPoint on Dec 3rd) and today I get an email saying that they never received my return within the RMA window.
I RMA'd one on December 7, shipped it back on 12/8, it was received 12/9, and I haven't heard anything since. Should I be concerned?
Will have to call them on Monday to sort this out. I'm looking at the tracking info online and it definitely was returned to them using their shipping label and signed for by someone at brightpoint.
Heads up their as ss es I tell you.
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2010-01-06
, 22:29
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Posts: 4 |
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Joined on Nov 2009
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#9
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I just got the same e-mail today! I called BrightPoint, who confirmed it had been returned, transferred me to Nokia (through some secret backdoor phone number that didn't require me to wait an hour on hold with that horrible music), and all they could tell me that it was "in progress".
I give up. I'm initiating chargeback procedures through my credit card company.
I give up. I'm initiating chargeback procedures through my credit card company.
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2010-01-11
, 19:11
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Posts: 133 |
Thanked: 128 times |
Joined on May 2009
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#10
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Originally Posted by digittante
Following up on my previous note, I received today an email from Nokia informing me:
I RMA'd an N900 to Nokia US last week. It was fast, easy, and they emailed me a free FEDEX shipping label to put on the box. I believe you have 14 days from day of delivery to return to Nokia, and 21 days from day of delivery to return to Dell. Other retailers' policies may differ.
Dear xxxxxxx,Of course, I called right away, and the CSR confirmed they'd received the phone Dec 21, and had no explanation for why I'd receive an email stating otherwise. He escalated and advised if I don't receive a refund by the 30-day due date, I should call back.
RMA-code 42xxxx
Unfortunately, we did not receive your return of order 212xxx. within the allotted timeframe and the Return Material Authorization (RMA) code 42xxx has now expired.
Thank you,
Nokia US Online Store Customer Service http://www.nokiausa.com
Any one else experience anything like this with the Nokia RMA process?
__________________
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Joined TMO in February, 2009 with an N810. I'm not a dev.
I'm just an active user who blogs about my N900 sometimes.
Happy to field questions where I can help.
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Joined TMO in February, 2009 with an N810. I'm not a dev.
I'm just an active user who blogs about my N900 sometimes.
Happy to field questions where I can help.
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ive been calling them for a week now and they keep saying try tomorrow because they dont have any n900s in stock and that even if i do send it, it would take 30 days for a new phone. which i think is too long.
any of you been through this yet?