As the Lumia 800 and N9 share identical chassis and battery, has anyone gotten their N9 battery replace by Microsoft/Nokia USA? I would be willing to pay out of pocket too.

send it to their authorized repair shop in Alabama. I think they are called PALCO.

Thanks for the info!

Here is their info:

PALCO

2914 Green Cove Road SW

Huntsville, AL 35803

Desk: (256)-883-3434

I'm waiting more than a year for a reply from palco... be sure to document and use tracking numbers etc.

Fortunately product liability is better in Europe, for Nokia and also for Apple as we have been able to read recently

I just used PALCO to reflash my N9. Got the device back in 4 days. I previously used them to unlock my E71, where I forgot my own code. Got it back also in 4 days. I was satisfied with service.

PALCO has come a long way over the years. Four years ago they were slow and the treatment of the device was spotty. My last several dealings with PALCO were fast and spot-on for repair and how they took care of the device while they had it. Communication is also much improved. I used to cringe when I sent off a device, now I know things will work out like they are supposed to. I've sent them 6103, 6133, 6301, N75, N78, 5800 XM, N900 and other devices over the years. I've not had anything to whine about since 2008.