I just keep getting referred back to the email support and the website since they are supposed to be "handling it" since I have an issue ID.

Guess there's really nothing to do then. Oh well, hope that none of y'all have the same experience I've had. Guess there's not much point to my continuing to drop by here since I don't have an N800 anymore.

Good luck all...

Ewan, don't give up yet! Keep badgering them! This should not and cannot be allowed to happen!

Man, this experience is really irritating the crap out of me...

I took my device to the Nokia store in Helsinki on Monday, got it back on Friday the same week, exactly as estimated (with a replaced screen). This is a huge improvement to my experiences with the 770 repairs -- several weeks without communication and no time estimates.

The only thing I can complain about was the queue: I'd have thought it would be stupid to make people with broken phones crowd and get pissed off in a "flagship store"...

My N800 is going to service point once again as soon as I have time to go to Helsinki downtown. A bit more than week after the first repair the touchscreen sensitivity (or its lack) is slowly reaching the level from before repair. It's progressing even when the device is left unused. I was not using it for about three last days. It was just laying on but untouched for three days and now I can see that screen behaves noticeably worse. At the very right edge of the screen I again have to push hard to drag a slider and move it. Is this really a touchscreen issue or some other part of the device making touchscreen damage?

As has been suggested previously, there are indications that in some cases the GPU itself may be corrupting the touchscreen. That would explain the situations where an LCD is replaced and the problem recurs.

No touchscreen issue, but tons of other problems. Contact import does not appear to work. The Opera browser is not compatible with Google documents. The CKJ fix for Chinese characters does not have an installer. The PDF documentation is devoid of procedures and valuable information. There's no visible method to exit to the OS for command line work.

griz, some of these are widely-discussed issues with explanations and work-arounds heavily discussed in this forum. For example, you'll need to install an xterm client such as osso-xterm for the latter issue. A search can turn up the other discussions.

Nokia has not answered any of my emails since I filled out the questionnaire, so it's obvious that they are not willing to take any responsibility for what has happened, or to even be honest and tell me that they aren't going to make things right.

So I'm faced, again, with either filing some type of legal action, or writing the cost of the unit off. Can I assume those of you who keep pushing me to keep pushing Nokia will agree that it's pretty pointless at this juncture?

I would phone someone - anyone - and get put through to the right person at Nokia. It's easy to ignore emails, it's more difficult to ignore a phone call. I think legal action is a hammer to crack a nut and I'm sure you must be able to contact someone at Nokia that will accept responsibility for what has happened. I know when I sent my N800 in for repair I had no contact details other than the generic "Nokia Helpline" email address and by hook or by crook I managed to track down the phone number for the group within Nokia responsible for my repair (I'm in the UK so can't help you I'm afraid). Did you receive any paperwork with with phone numbers in the envelope that should have contained your N800?

Same here, before I found this forum I filled out the form "E-Mail service" on Nokia.de. No one has answered yet. I own two N800 and both have touch screen issues.