Originally Posted by ebe51

You know some 10 years ago Sears gave me such bad customer service with a stereo system that they didn't want fix even though the stereo was under warranty that I told them I would never buy anything else from them. In 10 years I haven't step foot in a Sears store, and still to this day I have no plans to ever buy from Sears again.

I think Nokia has just about got me at that point with them. Here what's happen...
So my n800 started acting weird it would not turn on all the, only sometimes. Then when it did come on it wouldn't mount the SD cards. I didn't know if a problem was a battery, issues with the SD cards, or if the n800 itself was messing up. So I called Nokia to talk with customer service. Well the first person I talked with was just stupid, and was trying to tell me some B.S, like the device wasn't working because I didn't have Nokia brand SD cards. I hung up on her and called back. The next person didn't even want to talk with me, I was trying to tell her my problem and she cut me off and say go to Nokia's site and fill out a repair form and send them device. That was it, she was off the phone. So I went to site, and reading over some of the stuff. It said not to send in the battery and cards just the device, but doesn't work for me. I don't if it was the battery, cards, or device that was messing up and they should check out all those. What ending up doing was typing up a long description of my problem and explained in description that I was going to go ahead send the device with the battery and cards so that could check it all out.

That was a mistake. Apparently they don't read that stuff because it took ever bit of the 10 days to get the device back and guess what's missing. The battery and the (2) 2gig Sd cards I sent in with it. All I got was the n800 itself.

So I called them back asking hey where my battery and cards. They said they will look into it and to call back tomorrow. So I called back the next day and said they don't have an answer yet and to call back tomorrow. So called the next day and they said the still didn't have an answer from the repair shop, but to call back that afternoon because it only takes 24 to 48 hours to get an answer and that that time period was almost up. Well I didn't call back that afternoon because I had something to do. I called back the next day (today) and they said they still didn't have an answer and to call back. No!!! I don't think so, I been calling for 3 days now, so I asked for a manager. After a long long long wait I got one the phone, and he said he'll send me a battery and that it will shipped out next week.

WTF! they already had the device for 10 days with a letter make sure they knew to ship the battery and cards back, then three days of calling and asking for my stuff back and now they need another week to ship anything. By the time Nokia's customer service center get everything back needed to make the n800 work I will be without for a month!

That's bullsh-t !!!!!!

The sad things was thinking about upgrading to the N810 next month (my birthday) but not now. I going to start looking into other devices.


F-U Nokia, you suck....

Anyway if anybody knows of some other good devices kind like the n810 drop a post. I know the Itouch but what else is out there?

Originally Posted by allnameswereout

Thank you for expressing your concern.

Next time, please do not send in the batteries and SD cards. If you do not agree with directions first discuss your concern before acting.

If you want an alternative for the N810 you can go to Competitors and read those threads.