Cheney and Bush have nothing to do with the Nokia 770, but i wouldn't put it past 60 minutes to quote you on this forum and run another story.

I know you're embittered, etc., but let's just talk about the device here.

Wow, things got worse today for potential Euro customers:

http://www.internettablettalk.com/fo...=2508#post2508

Nice that they are properly apprising new customers of when to expect the unit to ship. All in all, a pretty messed up launch.

Jeff

And from that announcement one can only assume that the "motherload" shipped to the US is going to be the last for this year... :(

Same Old, Same Old
 

Status quo. 22 more days until Dec 14th arrives. :rolleyes:

I reject your reality and subsitute my own.

- Adam Savage.

Now anyone else have better news? :-P

I feel like calling them and being an *******, I prob wont do this but I feel like it!

Spoke with them earlier - still scheduled to ship on December 1st or thereabouts.

I just bought one...my first hand held device ever...

Now, I can't wait...

I want it for email, web, IM and even try to do some GPS.

I noticed the "Sorry, you're S.O.L." notice on the US site said Dec 2005 this morning; it's back to January 2006.

As a member of the Where's My Damned 770 Club, I made the ritual, always futile, Nokia call this afternoon.

Same story: It will be shipped "some time" in Dec.

Does anyone with better contacts than the useless call center have anything new to add?

kickass, because I _just_ ordered mine which will come in December. Close one! :D

EDIT: I just found out -- I never got the confirmation email, so I called nokia, and they said my order isn't in their records! :eek: But she also said that it might not have processed yet and that it might do it later. Anyone else had this problem?

BigBoote
 

Yeah we do have a club, I say we take pics of ourselves opening our boxes when they arrive like christmas, hell we might actually have to post our christmas pictures if we keep getting screwed!

The Jan USA Date is the 31st Too!
 

And selecting one for back order displays the expected availability/ship date of "Jan 31, 2006" at that -- not very optimistic on Nokia USA's part, is it?

:confused:

If mine processes and turns out in 2006, I'm just going to import one from Europe.

Yeah, that happened to me last week. For some reason, the last page in the ordering sequence never loaded (and, to my chagrin, I found out that the "Please wait for confirmation" page is NOT the last page in the sequence; since I never saw the actual last page, I can't tell you whether we had the same problem). I never did get the web ordering system to work for me, so I had to call and place my order over the phone.

same here, had to call in order.
Just called Customer Service, 1st week of Dec. Yadda-Yadda
No info on units, where they are comming from, how many are expected to arrive. I did the site survey you can guess as to how I ranked their "service".
Comments: Only sell when you can meet demand!

These units are globally backed up :rolleyes:

I don't buy their excuse that the delay is because of unexpected demand. If that were the case, they'd still have a shipment of however many they expected ready to go, so they could ship those out to the first however many orders, then send them out to everybody else when the rest come. Why would they all have to be shipped at the same time?

I think there must have been some complete screwup they're not telling us about. I like to think that they're really fixing some production bug, like the WAP incompatabilities that have been reported. I'd rather have a fixed unit later than a problematic one now, so thinking of it that way makes me a bit less upset about the wait.

I got to the last page and it still didn't go through.

I called them, first week of december yadda yadda replaced order and now it should be coming.

No confirmation email still though. >=(

If the delay is because of a last minute QA problem, then I'm actually ok with it. I find that theory easier to believe than nokia being grossly incompetent. Nokia probably doesn't want to own up to QA problems publically. I recall similar past rumors about nokia recalling phones right before they were about to hit shelves, but not admitting it. In this case, mostly the US order processor looks inept, instead of nokia getting a reputation for building faulty junk.

I wonder how many more theories we can come up with while anxiously waiting for the 770. :)

What this situation needs is some publicity. I have emailed Engadget.com about 770 delays. Usually blogs such as this one and others usually generate alot of PR that may be brought to the attention of Nokia Execs and even mainstream media such as CNN, USA Today, etc.

My suggestion is to send in your own comments to Engadget.com and Gizmodo.

Maybe this type of publicity will get us some straight answers, if not directly from Nokia.

I ordered my 770 on Nov. 15 hoping to have it in time for Thanksgiving like everyone else. I am considering cancelling the order if i dont get it in December like they promised and purchasing an HTC Wizard (also know as K-Jam) which has Wifi and runs on Windows Mobile 2005. According to Wired Magazine, T-Mobile should be offering it sometime soon.

nokia conspiracy theories
 

Interesting you'd say that - I was just going to suggest that we start a "Nokia conspiracy theory" thread.

People could post their favorite theories, and we could while away the dark days (weeks?, months?) discussing the pros and cons of each.

Now, where's my tinfoil hat gone to?

WOW.. Jan 31, 2006 now... I HOPE to see a 770 at CES...if they have any to demo lol..... I agree, there must be some QA issue(s) and/or adding more memory, etc. I am glad I cancelled mine and now waiting to see how this plays out.

I just noticed that the Nokia website changed the processing date of my order from November 14th to November 23rd. Not sure what to make of this. The status of the order still appears as open though.

I will be eager to hear the "real story" from Nokia....

Has anyone tried calling Nokia USA's office (not the order center)? Contact info below:

Nokia Americas
6000 Connection Drive
Irving, Texas
75039
USA
Tel. +1 972 894 5000

Here is the info for the press office:
Nokia Corporate Communications, Americas

6000 Connection Drive
IRVING, TX 75039
USA Tel +1 972 894 4573
Fax +1 972 894 4706
Email:
communication.corp@nokia.com
William Plummer, Vice President, External Affairs


I was thinking of giving them a call to see if I could get any more information on the 770 launch as the order people seem clueless.

Update: I just emailed Nokia USA at the email address above and also copied press.office@nokia.com. I'll be providing updates as I hear back from them.

:) Hey, see it got covered at Engadget.
Get in there and show your frustrations in the comments section. It will generate alot more PR. I guarantee it!

Thanks.
TONY

Here's the latest from my guy:

http://www.internettablettalk.com/fo...ted=1#post2621

Jeff

If you have cancelled or plan to cancel your 770 order, please vote in the following poll:

http://www.internettablettalk.com/fo...read.php?t=489

The US customers should maybe be happy that there is a delay.
I am located in Brussels.
In fact the device is not yet ready for the big mass launch. Posts in this forum show
they only shipped about 700 units.
I have been using my tablet now for three weeks and the browser is terribly slow and stalls or crashes frequently. The first few days it was smoothly but now it becomes slower and slower. Luckily there is an OS update since last Thursday which receives very good comments, but I haven't installed it yet. (have to do this with a PC - I use Mac)

But frankly I don't understand the cancelled order stuff. Is that out of frustration? Or did they already take your money? Or is it just that you lost confidence in the device?

Nokia faces a dilemma. Speed versus Quality. Both are needed to succeed today.
The launch was already planned in August. So, they finally launched it in the EU. I believe Nokia engineers are the most frequent visitors in this forum. So if they would have launched it in big numbers this forum would get bombed with complaints.
I have been studying and been working in Finland. Finns take everything very serious, sometimes to much. I am convinced they are working day and night to get this right ! Finns are also not very talkative and avoid to much public exposure. A complaint is a gift. But knowing the Finns, they will launch when it is ready and before you will not hear to much from them. Work hard, don't talk.
I believe a lot of Nokia engineers will do extra hours during X-mas holidays which again is holy to them. Maybe Santa Claus can help - he lives there ;-)

JPB,

I think the frustration stems from the continually changing story and the overall lack of information. As of now, Nokia reps can't give a specific date. For potential customers eagerly awaiting the device, there is nothing more frustrating. This isn't a pre-launch situation where the release date is uncertain as you might expect. The device has been officially launched and has shipped in some areas with orders already taken here in the US.

I think most people would agree that taking time to get things right is a good idea. The question here is what happened to allow for the 770 to be officially launched and then a delay arise? Is it a production line issue, is it a parts supply issue, is it a quality control issue, is it a delay to patch the firmware before it gets released en masse? By the way, if it is some hardware problem, I hope they have a plan to take care of all those customers who have already received theirs.

Yes, you could say Nokia is damned if they do and damned if they don't. It appears, however, that a delayed launch would have been the best course of action given their current inability to ship out many of the 770s. Overall, I think Nokia has handled the launch quite badly.

Personally, I won't be cancelling my order. However, I can see why some folks would. For some it may be lack of faith that the device will be released within a reasonable period of time or concern that it will still have the problems already documented. For others, it will be an expression of their displeasure towards Nokia for the whole mess. Regardless, it's a real consequence to having botched the launch and as I've said before, it could very well negatively impact the 770's long term success.

Jeff

I feel the same way ... If they gave US customers a official date and stuck with it, I would feel alot better about this product. However, they have launched it (officially) and are changing the shipping date every two weeks. The people on this forum are clueless on when to expect the device. For the people who need a product like this now, they are forced to search for other products (Since we don't know when/if the 770 will finally ship).

It's become a daily ritual for me now, logging into the Nokia site to check my order status. I don't know what I will do when (if) it ever changes from "Order is open". Will completely screw up my routine :)

Yeah, We Know.
 

Yeah, we know. It's only the 5th friggen' time you've told us that. Give it a rest, willya?

Actually, it may be the 4th time.....but I happy I cancelled. It looks like there are major issues to be resolved. I just wanted a 770 that works well like everyone else on this forum. :D

With luck Nokia have slapped in an extra 64Mb of RAM, after using it for a few weeks it's clear it struggles on just 64Mb :(

Somone asked if it will be possible to upgrade the memory by piggybacking RAM chips - this is common with PocketPC devices - I would bite someones arm off if they offered this service in the UK! Launching this device with only 64Mb RAM is a big mistake IMHO - what would an extra 64Mb have cost, $2 tops?

No, it was the 5th time, and this is the 6th. The first time you only TOLD us you were cancelling, you didn't mention how glad you were about it.
If you've cancelled you aren't getting one so how is it that you can say you just want one that works? It's a non-sequitor.

Dear TripleNickle:

Thank you for finally providing me the impetus to register. Now I can add you to my ignore list.

Your pal,

Etaoin

No problem. Happy Holidays! You made my list as well.

Conspiracy I tell You
 

I once worked for a company that was producing a new line of fiber optic equipment. Two problems: We were having interference problems with one of the boards in the device & The Company had contracts to deliver by a certain date. I watched as the device was sent back and forth between assembly and testing trying to come up with a quick fix to solve the problem eventually It was solved by individually hand soldering wires to make the device ground better. This was not pretty. But that couldn’t be Nokia's problem Good sakes it would take months to hand solder all those devices :rolleyes: .