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-   Nokia N900 (https://talk.maemo.org/forumdisplay.php?f=44)
-   -   Nokia N900 - UK Release Related Information (https://talk.maemo.org/showthread.php?t=34792)

ShadowLFC 2009-11-27 14:22
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by ddwwf1 (Post 396007)
can you give us some more details about what he said etc i got a email from him stating it would probably be monday that they get them which if you ask me is utter sh*ite

i emailed him back stating i wasnt happy with the lack of "solid" infomation and that myself and others were sold this device thinking it would be available this week only to find out now that it isnt i did point out it wernt a dig at him but that there should be a better way of handling this situation
He did say Monday as well. We asked whether there was any chance of an afternoon pick up and he said no. However Nirav called somebody else in the store and they said maybe.

cashclientel 2009-11-27 14:27
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by ShadowLFC (Post 396049)
He did say Monday as well. We asked whether there was any chance of an afternoon pick up and he said no. However Nirav called somebody else in the store and they said maybe.
Remember it is open on Saturday and Sunday... so if they did come in today you can still go in and pick them up then.

The store is grossly over staffed, but sorting out 600 phones and all the contracts/preorders/etc has got to keep 2 or 3 people busy for a few shifts.

Khushdi 2009-11-27 14:27
Re: Nokia N900 - UK Release Related Information
 
got mine, mic works, sorry nuknuk :o

medi37 2009-11-27 14:28
Re: Nokia N900 - UK Release Related Information
 
I just got my n900!!

ShadowLFC 2009-11-27 14:29
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by cashclientel (Post 396056)
Remember it is open on Saturday and Sunday... so if they did come in today you can still go in and pick them up then.

The store is grossly over staffed, but sorting out 600 phones and all the contracts/preorders/etc has got to keep 2 or 3 people busy for a few shifts.
They don't do any deliveries on weekends but if they arrived today I would say that you would be able to pick them up on the weekend.

Picked up one of those flyers being passed around for the bluetooth headset too

ddwwf1 2009-11-27 14:31
Re: Nokia N900 - UK Release Related Information
 
see what annoys me more is the fact i work in retail (flooring) and deal with cusomers who book carpet etc to be fitted on a certain date. we have to order the product from our supplier and then they have to deliver to us in time to send it out to be fitted.

occasionaly someone will be out of stock of something we need but they have on the system at least a week in advance a date that it will be with them and they can usually send it out to us the same day so we get it the following morning

through the delay process we are kept up to date with latest infomation even if that means we chase our delivery daily if need be for latest infomation to pass onto our customers

it makes me wonder how the company i work for which consists of one shop owned by my dad can mange to keep on top of stock issues and inform customers as soon as we have any infomation yet nokia a mulitnational and multi million pound company with stores call centres factorys and warehouses all around the world cant even manage to keep a hand full of customers updates on at least a daily basis

i dont want miracles although one wouldnt go amiss right about now but what i do want is to be kept in the loop is that to muich to ask for i think not but nokia on the other hand clearly think it is

ShadowLFC 2009-11-27 14:34
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by ddwwf1 (Post 396070)
see what annoys me more is the fact i work in retail (flooring) and deal with cusomers who book carpet etc to be fitted on a certain date. we have to order the product from our supplier and then they have to deliver to us in time to send it out to be fitted.

occasionaly someone will be out of stock of something we need but they have on the system at least a week in advance a date that it will be with them and they can usually send it out to us the same day so we get it the following morning

through the delay process we are kept up to date with latest infomation even if that means we chase our delivery daily if need be for latest infomation to pass onto our customers

it makes me wonder how the company i work for which consists of one shop owned by my dad can mange to keep on top of stock issues and inform customers as soon as we have any infomation yet nokia a mulitnational and multi million pound company with stores call centres factorys and warehouses all around the world cant even manage to keep a hand full of customers updates on at least a daily basis

i dont want miracles although one wouldnt go amiss right about now but what i do want is to be kept in the loop is that to muich to ask for i think not but nokia on the other hand clearly think it is
co sign every single word. This has been nothing but a shambles in my opinion, especially from a supposed high organisation. If I decide not to cancel my order then this is definitely my last Nokia phone

ddwwf1 2009-11-27 14:36
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by ShadowLFC (Post 396076)
co sign every single word. This has been nothing but a shambles in my opinion, especially from a supposed high organisation. If I decide not to cancel my order then this is definitely my last Nokia phone
i feel next time there is a new phone i want i will skip this fiasco and wait until phones4u or carphonewarehouse have it and then take my pcik from them at least i can walk into a store and leave with the device in little under half hour

ShadowLFC 2009-11-27 14:38
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by ddwwf1 (Post 396082)
i feel next time there is a new phone i want i will skip this fiasco and wait until phones4u or carphonewarehouse have it and then take my pcik from them at least i can walk into a store and leave with the device in little under half hour
That was the reason I signed at the NFS because the intention was to just walk out the store with the phone. Three weeks fricking later and I'm still bleeding waiting. If I wasn't so damn cool I'd be punching walls right now lol

chrislj 2009-11-27 14:40
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by ShadowLFC (Post 395992)
Nirav and I just went to NFS. Jon was coming up with some lame excuses. We have a feeling that they may actually have them. Can't confirm that though
damn, i know those ****ers have got them!!

ddwwf1 2009-11-27 14:45
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by chrislj (Post 396092)
damn, i know those ****ers have got them!!
proof please?

chrislj 2009-11-27 14:48
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by ddwwf1 (Post 396098)
proof please?
no proof I'm afraid, just a gut feeling...reckon they think they need to get their house in order before they can start telling people they are available for pick up....

ddwwf1 2009-11-27 14:49
Re: Nokia N900 - UK Release Related Information
 
ayone think we should push the "what can you offer me to stop me cancelling" option

EDIT and if so what should we ask for

ShadowLFC 2009-11-27 14:52
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by ddwwf1 (Post 396111)
ayone think we should push the "what can you offer me to stop me cancelling" option

EDIT and if so what should we ask for
Am working on trying to get a case out of them because of the delays. Will let you know if I'm successful

ddwwf1 2009-11-27 15:06
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by ShadowLFC (Post 396116)
Am working on trying to get a case out of them because of the delays. Will let you know if I'm successful
nice one its good to see someone doing something unlike them t*ts at NFS

nirave 2009-11-27 15:19
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by Caprio (Post 395770)
I had today cancelled my pre order order with Nokia. After seeing all the issues with mail for exchange 2003 not supported on N900 on this forum and mic problems I don't want the hassle of a problem phone. Also don't want to have to deal with nokia after sales. I will, like you, look for an alternative phone or get N900 from phones4u next week in store then it is easy to return. Am interested in alternatives to N900 too.
Hey thought I'd come in and explain a few things.

Phones4u / CarphoneWarehouse = N900 January 2010.
Phones4u / CarphoneWarehouse = NO RETURNS, Only like-for-like exchange in first 28 days.
Phones4u / CarphoneWarehouse = Shoddy Shoddy (Worse than Nokia) Customer Services / Repairs Process

I should know, I used to work for both.

ShadowLFC 2009-11-27 15:23
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by ddwwf1 (Post 396138)
nice one its good to see someone doing something unlike them t*ts at NFS
It's worth a try. Only thing they can say is no lol

jaark 2009-11-27 15:23
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by nirave (Post 396158)
Phones4u / CarphoneWarehouse = NO RETURNS, Only like-for-like exchange in first 28 days.
Isn't that in direct contravention of the sale of goods act - specifically in respect to a contrtact 'cooling off' period?

cashclientel 2009-11-27 15:24
Re: Nokia N900 - UK Release Related Information
 
This looks like something the NFS could have done with:
http://www.engadget.com/2009/11/27/f...kage-probably/

nirave 2009-11-27 15:26
Re: Nokia N900 - UK Release Related Information
 
ShadowLFC thanks for writing all that lol

I spent so much f****in time in London I just got back!

Right this is a loooong post but here goes.

Firstly, apologies to all those who emailed me asking me to keep them in the loop - I've replied to some and not to others and I feel bad but within half an hour of that message I received 80 emails on my blackberry lol.

Secondly, everything ShadowLFC had said is right to my knowledge however everyone you speak to gives you different information regarding when.

Last night i spoke to the same woman three times (I used three different voices) and I was told - Monday, Early next week, Early to middle next week.

Personally I'm expecting them in at the close of business today ready to be picked up over the weekend. However, that is just heresay and not confirmed.

As for getting something out of them I don't think it'll be possible except for the BH504s!

nirave 2009-11-27 15:28
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by jaark (Post 396167)
Isn't that in direct contravention of the sale of goods act - specifically in respect to a contrtact 'cooling off' period?
Actually its not.

CarphoneWarehoue have not offered returns for quite some time & Phones4u in August stopped offering them (7th August to be precise). If the handset is fault they are willing to exchange in the first 28days. If it was a contravention of the SGA, then surely network stores would be offering a returns piece of mind period (note: they dont!)

noobmonkey 2009-11-27 15:35
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by nirave (Post 396178)
Actually its not.

CarphoneWarehoue have not offered returns for quite some time & Phones4u in August stopped offering them (7th August to be precise). If the handset is fault they are willing to exchange in the first 28days. If it was a contravention of the SGA, then surely network stores would be offering a returns piece of mind period (note: they dont!)
By any chance where you a salesman?

Distance selling act - Law.... Carphonewarehouse = Bending the law as much as possible :) (Not allowed to hide any of the below items in small print to force the customer to agree otherwise now :) )

Getting your money back

Under the distance selling regulations, you are quite within your rights to change your mind at any time within the first seven days, return the goods and get a full refund. This means without financial penalty of any kind – such as a cancellation charge or a ‘restocking’ fee. The supplier must also refund any delivery charges paid by you, and any other costs related to the contract. Refunds must be made within 30 days from cancellation, whether or not the goods have been sent back. Any related credit agreements will also cease to exist.

You may be required to pay to return the goods, but you must have been informed of this as part of the pre-contractual information. if the goods are faulty, then under Sale of Goods, the supplier will always bear the cost of returning them.

Returning the goods

Unless you are required to return the goods, and you were informed of this, your only obligations are to make the goods available for collection and to take reasonable care of them while they are in your possession. This is called a duty of care. Where the supplier has made provision to collect the goods, this duty of care expires after 21 days, but where you have agreed to return the goods, your duty of care continues until you do this and could be for as long as 6 months.

Packaging

Under a distance selling contract, a supplier cannot make refunds subject to the goods being returned unopened in their original packaging. One of the principles of the distance selling regulations is to give you a chance to examine the goods at home, not having had a chance to do so in the shop. It would be impossible for you to do this without opening the packaging and trying the product out. Having said this, you will still be under a duty to take reasonable care of the goods while in your possession, and may be subject to certain instructions such as not to wear shoes outdoors, or remove hygiene seals. But you can never be penalised simply because you did not return the goods in their original packaging.

nirave 2009-11-27 15:38
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by noobmonkey (Post 396187)
By any chance where you a salesman?

Distance selling act - Law.... Carphonewarehouse = Bending the law as much as possible :) (Not allowed to hide any of the below items in small print to force the customer to agree otherwise now :) )

Getting your money back

Under the distance selling regulations, you are quite within your rights to change your mind at any time within the first seven days, return the goods and get a full refund. This means without financial penalty of any kind – such as a cancellation charge or a ‘restocking’ fee. The supplier must also refund any delivery charges paid by you, and any other costs related to the contract. Refunds must be made within 30 days from cancellation, whether or not the goods have been sent back. Any related credit agreements will also cease to exist.

You may be required to pay to return the goods, but you must have been informed of this as part of the pre-contractual information. if the goods are faulty, then under Sale of Goods, the supplier will always bear the cost of returning them.

Returning the goods

Unless you are required to return the goods, and you were informed of this, your only obligations are to make the goods available for collection and to take reasonable care of them while they are in your possession. This is called a duty of care. Where the supplier has made provision to collect the goods, this duty of care expires after 21 days, but where you have agreed to return the goods, your duty of care continues until you do this and could be for as long as 6 months.

Packaging

Under a distance selling contract, a supplier cannot make refunds subject to the goods being returned unopened in their original packaging. One of the principles of the distance selling regulations is to give you a chance to examine the goods at home, not having had a chance to do so in the shop. It would be impossible for you to do this without opening the packaging and trying the product out. Having said this, you will still be under a duty to take reasonable care of the goods while in your possession, and may be subject to certain instructions such as not to wear shoes outdoors, or remove hygiene seals. But you can never be penalised simply because you did not return the goods in their original packaging.
Manager actually.

DSR applies when you take a contract out over the phone/internet. DSR does not apply if you buy in a store. Hence none of that post is applicable.

noobmonkey 2009-11-27 15:40
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by nirave (Post 396198)
Manager actually.

DSR applies when you take a contract out over the phone/internet. DSR does not apply if you buy in a store. Hence none of that post is applicable.
Ahhh never bought from in the store - only ever online :)
If people buy in store then i understand the policy of no returns - you've seen and played with the product :)

nirave 2009-11-27 15:42
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by noobmonkey (Post 396202)
Ahhh never bought from in the store - only ever online :)
If people buy in store then i understand the policy of no returns - you've seen and played with the product :)
Ah cool now.

Yeah phones4u will have it January (whether or not they get it in Jan is doubtful... I know Phones4u too bloody well!)

original 2009-11-27 15:42
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by ddwwf1 (Post 396111)
ayone think we should push the "what can you offer me to stop me cancelling" option

EDIT and if so what should we ask for
I totally agree with you, I think we should all decide something and ask for it =)

noobmonkey 2009-11-27 15:45
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by original (Post 396213)
I totally agree with you, I think we should all decide something and ask for it =)
I am going to ask for............. my N900.... think it's about time i got it, don't you :) hehehe ... oh you mean extras? How about an HD2 so i can actually have a decent phone while i wait for the N900 (My comparison is still my N93i!) lol

mchu6am4 2009-11-27 15:45
Re: Nokia N900 - UK Release Related Information
 
Anyone know when Nokia UK is getting more stock?

noobmonkey 2009-11-27 15:46
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by mchu6am4 (Post 396220)
Anyone know when Nokia UK is getting more stock?
ask nokia :)

nirave 2009-11-27 15:46
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by mchu6am4 (Post 396220)
Anyone know when Nokia UK is getting more stock?
Yep OPK knows :D

ShadowLFC 2009-11-27 15:47
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by nirave (Post 396178)
Actually its not.

CarphoneWarehoue have not offered returns for quite some time & Phones4u in August stopped offering them (7th August to be precise). If the handset is fault they are willing to exchange in the first 28days. If it was a contravention of the SGA, then surely network stores would be offering a returns piece of mind period (note: they dont!)
You're right. CPW have never offered returns even when I worked there in 2003

nirave 2009-11-27 15:50
Re: Nokia N900 - UK Release Related Information
 
Phones4u used to offer 14 days and have a retentions department... Off-the-record figures show retentions used to spend approximately £3 million a year retaining customers lol

every contract bought from August 7th 09 is no longer subject to 14days = no more retentions, no more different handset exchanges = more profit

stobbsc 2009-11-27 15:51
Re: Nokia N900 - UK Release Related Information
 
Guys Guys Guys, haven't you learn't yet?

DON'T listen to anyone who says they have a source or they know when it's coming or they spoke to so and so.
If Nokia themselves don't give you a guarantee then it's a rumour, end of story. AAAAAND as we all know that still isn't a guarantee he he he.

I've been told face to face by a Nokia official that it was to be released on date X and well what happened... as I expected nothing happened.

So we should all be patient and just wait, all these threads and running around trying to find out dates etc, just starts more rumours built more false hopes and make people more bitter...

I've ordered and I'll continue to wait because I know it's worth it (if google sync works that is ...) he he he

original 2009-11-27 15:54
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by noobmonkey (Post 396217)
I am going to ask for............. my N900.... think it's about time i got it, don't you :) hehehe ... oh you mean extras? How about an HD2 so i can actually have a decent phone while i wait for the N900 (My comparison is still my N93i!) lol
lol i agree I just want the phone :) but for the pain that they ve caused we should ask for something at least it makes us forgive them even little bit

noobmonkey 2009-11-27 15:56
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by stobbsc (Post 396238)
Guys Guys Guys, haven't you learn't yet?

DON'T listen to anyone who says they have a source or they know when it's coming or they spoke to so and so.
If Nokia themselves don't give you a guarantee then it's a rumour, end of story. AAAAAND as we all know that still isn't a guarantee he he he.

I've been told face to face by a Nokia official that it was to be released on date X and well what happened... as I expected nothing happened.

So we should all be patient and just wait, all these threads and running around trying to find out dates etc, just starts more rumours built more false hopes and make people more bitter...

I've ordered and I'll continue to wait because I know it's worth it (if google sync works that is ...) he he he
Not really sure ant of that really relates to the above.... it's phones4u and CPW..... they will buy from stock when it is available... - no-one here has pre-purchased from them as it's not available... .so more just for information, which is useful to know :)

Basically it's saying the normal phone shops will stock when they can :) lol....

DOn't worry, the wrath of the N900 community is still firmly with Nokia, and Nokia wannabe's like MPD/NokiaRetail

andy_x_net 2009-11-27 16:01
Re: Nokia N900 - UK Release Related Information
 
i just got mine and is all working fine !!!!!!!!!!!! Good luck to u all, bye now

mchu6am4 2009-11-27 16:01
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by noobmonkey (Post 396222)
ask nokia :)
Just spoke to Jamie at Nokia Shop - he said they're getting new stock on a weekly basis and if I placed an order now then it would be 10-14days before I receive it!

noobmonkey 2009-11-27 16:02
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by andy_x_net (Post 396261)
i just got mine and is all working fine !!!!!!!!!!!! Good luck to u all, bye now
??? Someone hear a squeak? :p

mchu6am4 2009-11-27 16:03
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by andy_x_net (Post 396261)
i just got mine and is all working fine !!!!!!!!!!!! Good luck to u all, bye now
U wana sell it to me please.........:)

noobmonkey 2009-11-27 16:03
Re: Nokia N900 - UK Release Related Information
 
Quote:
Originally Posted by mchu6am4 (Post 396264)
Just spoke to Jamie at Nokia Shop - he said they're getting new stock on a weekly basis and if I placed an order now then it would be 10-14days before I receive it!
might be worth calling up nokia.co.uk :)
0800 331 6021 - as they might get it sooner then the shops, possibly.


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