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- - Mobile Phones Direct N900 Customers (https://talk.maemo.org/showthread.php?t=34964)

Re: Mobile Phones Direct N900 Customers

Quote:

Originally Posted by stayloa (Post 393476)

I wonder where that other person got their info from? Hmm...

I bet it was one of those smug buggers who've already got theirs just trying to wind us up. :rolleyes:

Re: Mobile Phones Direct N900 Customers

Welcome all i been following all treads ever since i preordered my n900 a month ago, decided to register and contribute in any info i have

Had a quick webchat at mpd was told no stock in yet but were still expecting stock in over the next couple of days latest is the 4th

Re: Mobile Phones Direct N900 Customers

Quote:

Originally Posted by lowrider786 (Post 393488)

This coming from a company who previously said "latest the end Nov" and "latest 16th Nov", do I really take them seriously?

Re: Mobile Phones Direct N900 Customers

Quote:

Originally Posted by Alex Atkin UK (Post 393493)

This coming from a company who previously said "latest the end Nov" and "latest 16th Nov", do I really take them seriously?

Haha - you probably shouldn't, although, seeing as NFS are now getting theirs in on the 4th, maybe there's MORE delays and that MPD are now getting them in on the 4th too...which would mean another delay...!!

Re: Mobile Phones Direct N900 Customers

Quote:

Originally Posted by lowrider786 (Post 393488)

Pardon me one moment....

ARG ! FFS *&!@!@*&&!*& *&!*&^!@@"@DOIDW)J )(Iefwjvoi\sf098(*icuhsd987

Thank you, normal emotions can now resume.

Re: Mobile Phones Direct N900 Customers

Quote:

Originally Posted by Alex Atkin UK (Post 393493)

This coming from a company who previously said "latest the end Nov" and "latest 16th Nov", do I really take them seriously?

Im waiting till the NFS have it in stock, then I will be on the phone to them as there will be proof that they are not the first, and I want to know where my damn phone is. I ordered mid Oct, so hopefully will be up near the front..

Re: Mobile Phones Direct N900 Customers

Just to quote 'N900retailer' again:

Quote:

Yes main delivery comes from Salisbury and it wont be shipped on friday because, other than 3 stores wont get their stock before monday and delivery will start on monday.

Salisbury would be the best bet for people in the know. Don't all go phoning them up though. It's not making the phone come any faster. Lets just go off from the 4th until we hear something concrete.

Re: Mobile Phones Direct N900 Customers

Hoho. I ordered on the 20th of September.......

Re: Mobile Phones Direct N900 Customers

normal service has been resumed..

Just spoke to a friendly guy on MPD webchat and they still haven't got them from Nokia and he says they can't get any definite info from them about when they will arrive.

BTW, just out of interest they have taken approximately 800 pre-orders at MPD...so god knows how long it will take to ship them out once they do get them in..

Re: Mobile Phones Direct N900 Customers

Interestingly, I just had this email reply to a complaint I emailed MPD the other day. Primarily, regarding the lack of communication and the fact that they said 16th and, fair enough, it was delayed beyond their control but it took 3 days for them to send out "the" email! Also, had a problem with webchat in which numerous messages I sent and the person sent to me simply weren't displayed at my end. Which caused frustration on both sides, at the time not realising it was happening (until I had the emailed transcript).

Anyway, here's their reply:

Quote:

Dear Mr ********,

Sorry if you feel that you are being mislead. I can only assure that your order will be fulfilled as soon we have stock ready for you.

You are more than welcome to cancel the order, however, we do not want to lose your custom and also as there are many people out there ordering from different websites.

We ask you just to be patient and to persist with us just a few more days, as previously advised, the stock shall arrive on the 3rd.

With regards to the web chat – you are correct it is something that i myself cannot correct. This technical glitch, i can only assume is due to the number of chats that take place on each of our PC’s. Sometimes we have members of staff taking maybe three or four chats at any one point, and as this system is relatively new, and also to us, our computer system is having difficulty keeping up. This issue has been provided to our head office to look into – i can only apologise.

In every case of dates changing on our website, as soon as we have had information, the website has been changed. We honestly did not know of the delay before the 16th – this, amongst other things, have caused some of our customers to be driven away, although it is a situation that is out of our hands. This is also a learning curve for us as well but unfortunately when you try to sell a handset that has not been released, obviously we were going to have many issues, but we had no idea how much of a backlash this would cause us.

I hope this has given some insight and provided you with a bit of knowledge of what are trying to correct.

Kindest Regards and Sincere apologies.

Sebastian

The web dept.

Not sure why they mentioned canceling, I didn't even suggest that I would!

Maybe they are hoping that everyone will cancel and this whole fiasco will finally be over. lol